Digital Skills Trainer

Mersey Care NHS Foundation Trust
£28,407 to £34,581 pro rata per annum
Closing date
8 Oct 2023

View more

Other Health Profession
Band 5
Full Time
Are you interested in joining a well-established team of highly skilled and innovative trainers? The Informatics Merseyside Training Service are looking for a motivated individual to fill a post in their Systems Training Team.

If you would like to know more about these roles and meet our team, join us for an informal virtual information session on the 29th September at 3PM. To request an invite contact,

What are we looking for?
  • A proven track record of supporting the use of clinical and/or IT systems, both virtually and face to face
  • Confidence in developing quality and effective training resources
  • Excellent communication, presentation and administration skills
  • Ability to deliver exceptional customer service
  • Ability to support the continually evolving needs of a digital workforce

What we can offer?
  • A friendly and supportive environment
  • Role based training
  • Continued personal and professional development
  • Health and wellbeing services and support
  • Staff discounts
  • Staff recognition schemes
  • 27 days annual leave plus bank holidays
  • NHS pension

Shortlisting date 13 October 2023

Interview date 25 October 2023

Main duties of the job

The Digital Skills Trainer will work with the team to deliver a high-quality Digital Training service across the Informatics Merseyside footprint. The Digital Skills Trainer will make a key contribution to providing a comprehensive bespoke package of Digital Skills training.

The Digital Skills Trainers have responsibility for learning new technologies, applications and systems and designing and delivering training courses. They will also play a fundamental role in evaluating training to enable healthcare professionals to effectively use clinical and non-clinical healthcare systems.

The post holder will be responsible for the day-to-day delivery of training programmes using a variety of training methodologies to suit the needs of the learners.

About us

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 11 million people.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Job description

Job responsibilities

Design, deliver and evaluate training on a daily basis to enable staff to effectively use clinical and non-clinical healthcare systems, including actively contributing to the extensive training schedule required to meet the requirements of national and local projects.

Undertake development of effective training resources including, user guides, quick reference guides, training videos and eLearning tutorials.

Support the Digital Skills Training Manager to maintain online portals and learning management systems to ensure online content is up to date and accessible for learners.

Have a comprehensive understanding and detailed knowledge of a wide range of healthcare and Digital systems. This must be sufficiently comprehensive to be able to deliver training in a range of modules and applications to end users, champions, and subject matter experts.

Undertake testing of new or developmental Digital systems and equipment, making recommendations regarding modifications to ensure that it is fit for purpose this could be both hardware and software.

Assist in the development and maintenance of training systems. This will include creating and inputting dummy data, ensuring that the training environment can be used by all levels of staff, whilst adhering to the relevant project plans and timescales.

Receive, assess, and respond to user queries, providing problem solving support and follow-up training, if appropriate. This includes providing a help-desk style service, specifically for training related issues, ensuring that all queries are answered and resolved in a timely manner.

Work closely with the Digital Skills Training Manager in designing, planning, and delivering refresher training for clinical and support staff.

Work collaboratively with services and project teams to identify project training requirements, support the review of process maps and the development of training plans.

Evaluate and monitor the effectiveness of training delivery through delegate feedback, evaluation surveys and assessment results.

Support learners to complete formative and summative assessments to assess how learners are progressing with their training, offering ongoing support where required.

Actively support and contribute to the development and delivery of workshops, presentations, and user groups to be delivered which promote best practice and demonstrate the scope of the IT Training Service provision.

Assist with relevant Training Needs Analysis and development of Training Plans to meet the needs identified.

Contribute to the publication of communications including advertisements, hints and tips, newsletters, and updates to support users.

Ensure that all master copies of training documentation are updated in line with the document review cycle. Liaise with the Lead Trainer to periodically review and assess training materials and methods, to ensure best practice and a high-quality service is maintained.

Support delivery against Key Performance Indicator targets and the production of regular reports relating to performance and supporting information to explain improvements or degradation in service.

Foster a positive approach to change management and offer ongoing support to colleagues involved.

Continue to develop skills to support evolving digital technologies and new ways of delivering training.

Person Specification



  • Attainment of appropriate training qualifications or equivalent experience e.g., PTLLS, Award in Education and Training
  • ECDL, Microsoft Office Specialist, NHS Skills Pathway or equivalent

Knowledge and Experience


  • Experience of training in the use of IT systems
  • Experience of introducing new systems or change to systems and providing 'handholding' support
  • Demonstrable experience in the design and delivery of training courses and documentation
  • Experience of problem solving and offering support to users in respect of healthcare systems software
  • Experience of developing training packages to meet client and training provision requirements
  • A comprehensive understanding of how information contributes to effective healthcare
  • Experience of systems acceptance testing procedures and evaluation of system output requirements


  • Understanding of the operation of clinical and non-clinical IT systems within NHS settings



  • Proven communication skills, both written and verbal
  • Ability to communicate complex topics to trainees of all levels in clear and non-IT language
  • Ability to present to large numbers of people
  • Ability to work within a team
  • Good motivational, organisational and administration skills
  • Able to get the best from people and lead by example
  • Ability to use initiative and judgment to resolve problems and complex situations
  • Ability to meet deadlines, prioritise work and take a flexible approach to time management
  • An ability to undertake regular periods of concentration and ability to multitask
  • An awareness of learners with diverse needs and be able to ensure inclusion
  • Ability to travel within the Informatics Merseyside footprint

Employer details

Employer name

Mersey Care NHS Foundation Trust


Switch House

First Floor Switch House


L30 7PT

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