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Improvement Support Officer

Birmingham Women's and Children's NHS Foundation Trust
£28,407 to £42,618 Per annum
Closing date
23 Sep 2023

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Other Health Profession
Band 5
Full Time
BWC are committed to a Quality Improvement (QI) culture that is truly embedded and harnessed throughout all levels of the organisation. What this means is that we hope each member of staff in our 6500-strong team are driven to spot things that could work better in their areas of work and strive to constantly improve the services they offer for our patients, service users and families.

The Quality Improvement team are a driving force behind this culture - supporting the design of an ambitious improvement strategy for the organisation and helping all staff to make improvements in their own teams and services.

The role of the Improvement Support Officer will play a key role in supporting the work of the Trust's Quality Improvement Team to embed a culture of improvement across the organisation in particular supporting projects related to Outpatient Transformation

Main duties of the job

An exciting opportunity has arisen within the Quality Improvement Team to support the outpatient transformation programme of work as an improvement Support Officer. The role will be on a fixed term basis (secondment applicants welcome) until the end of March 2023, and will be key in supporting divisions with their identified operational improvement projects related to outpatient services at BWC.

We are looking for a proactive, dedicated, and dynamic individual who is a strong team player, excellent communicator, well organised with a positive approach to work. Whilst NHS experience is not essential, the right candidate will have a passion for improvement and a basic understanding of project management and/or support.

If you can use your own initiative, be flexible in your approach and are motivated to be part of a team with big ambitions then please apply.

This role is a full time 37.5 hours post but part-time applicants will be considered and discussions around flexible working patterns are welcomed. Due to our Trust being across different locations, this post requires travel to all trust sites as required.

Secondment applicants are welcome.

Previous NHS experience is not essential.

For further information about the post, please contact Jalil Mohammed on 07557490334

About us

Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families. Uniting our hospitals means more seamless care more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centred care.

Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas.

Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care.

Forward Thinking Birmingham (FTB) Mental Health Services are a unique, innovative community and inpatient mental health partnership. Alongside partners FTB offers care pathways of mental health assessment and treatment for young people aged 0-25 years old.

Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.

Job description

Job responsibilities

Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Womens and Childrens NHS Foundation Trust.

When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).

Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

Person Specification



  • Good standard of education first degree or equivalent experience
  • Evidence of continual personal development


  • Project / Programme management/ Improvement qualification (Prince II, Managing Successful Programmes, Lean or equivalent)
  • Post graduate qualifications (masters) or equivalent



  • Ability to persuade clinicians and senior managers to provide information to deadline.
  • Ability to motivate others and negotiate deadlines.
  • Excellent IT skills
  • Ability to write detailed documents that are coherent and that clearly set out a line of argument
  • Ability to research project/programme area to gain a sufficient breadth of understanding to provide support and interpretation for the Trust, proposing service changes as appropriate
  • Ability to work on own initiative and unsupervised


  • Ability/experience of delivering training packages
  • Experience of working within quality improvement environments



  • Ability to explain verbally and in presentation format subject matter
  • Experience of working with a wide range of external stakeholders to secure commitment to the aims of a project.
  • Negotiation skills and diplomacy
  • Effective team worker
  • Ability to exercise judgement when presented with complex problems ensuring that the implications of any decisions are thoroughly considered.
  • Self-starter and highly motivated - able to deliver work to tight deadlines under pressure
  • Ability to plan and organise complex activities, programmes and events, adjusting plans and strategies accordingly
  • Demonstrate alignment with the values and beliefs of the Trust
  • Demonstrate an understanding of the practices of equality and inclusion in the delivery of this role
  • Punctual and flexible across hours of work when required EssentialA/I

Employer details

Employer name

Birmingham Women's and Children's NHS Foundation Trust


Birmingham Children's Hospital

Steelhouse Ln, Queensway


B4 6NH

Any attachments will be accessible after you click to apply.


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