Directorate Service Manager

Worcestershire Acute Hospitals NHS Trust
£43,742 to £50,056 a year
Closing date
28 Sep 2023

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Other Health Profession
Band 7
Full Time
An exciting opportunity has arisen for an enthusiastic and motivated individual to join the Surgical Division as Directorate Service Manager covering Urology

This would be an excellent opportunity for someone wishing to progress their career within the NHS. You will be working with a wide range of stakeholders including Consultant Surgeons, Secretaries, Theatres and Outpatients whilst assisting in the management of the day to day function of the services. The post-holder will support the Directorate with service redevelopments and delivery against national targets and activity plans.

The successful candidate will be expected to work across all three hospital sites at Worcestershire Royal Hospital, Alexandra Hospital, Redditch and Kidderminster Treatment Centre.

Main duties of the job

Key responsibilities will include effective leadership, staff management.

The post holder will support the Directorate Leadership Team in monitoring and delivering operational, Quality and improvement targets. The post holder will be responsible for maintaining accurate data.

The post holder will build robust communications with internal and external agencies/services and have an ability to communicate at all levels within the Trust and outside Agencies.

Arrange and chair regular team meetings, ensuring that agreed actions are completed. The post holder will attend relevant regional meetings on behalf of the service.

Please refer to the job description and person specification.

About us

Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is nearly 6,800 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Our objectives are simple:
  • Best services for local people
  • Best experience of care and best outcomes for our patients
  • Best use of resources
  • Best people

Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

Job description

Job responsibilities

JRESPONSIBLE TO: Deputy Directorate Manager

ACCOUNTABLE TO: Directorate Manager

LIAISES WITH: Internal: Divisional Director of Operations, Divisional Medical Director, Directorate Manager, Deputy Directorate Manager, Clinical Directors and Heads of Nursing and Midwifery, Nursing and midwifery staff, other Directorate / Divisional Support Managers, A& C staff, Finance and HR teams

Patients and families

Externally other Trusts in the region.


The postholder will be required to undertake a wide range of duties in providing operational management and business development support to ensure that the division meets quality, activity and financial targets.

The post holder will be required to undertake a wide range of duties in providing management support to the Deputy Directorate Manager, Directorate Manager, Divisional Director of Operations, Clinical Directors, and Heads of Service to ensure that the Directorate meets their quality, activity, and financial performance targets.

  • Operational Management

  • The post holder will be required to:
    • Act as contact point for directorate regarding issues relating to capacity and patient flow. Liaising with departments to support Trust core business.

    Assist clinical managers in ensuring that the operational performance of the Directorate is effectively managed to meet agreed Trust, Divisional and Directorate objectives.

    Work with individual clinical managers and Service Leads to ensure achievement of the national waiting time and cancer targets and emergency access targets within the directorates.

    Monitor patients waiting via Trust Reporting systems, analyse information and take relevant action to ensure that no patients breach the targets.

    Discuss non-routine capacity issues with the Service Leads to ensure all waiting times and booking targets are met.

    Ensure, in conjunction with Service Leads, that Trust resources are being use in the most effective manner and ensure waiting list initiative work, including work in the private sector and weekend working, are justified and appropriately planned.

    Monitor performance against activity targets, service objectives and KPIs.

    Ensure complaints and incidents are investigated in line with the Trust complaint policy and where appropriate co-ordinate the response with the Directorate Management Team.

    To work with the Deputy Directorate Manager, Directorate Manager, Clinical Directors, Director of Nursing Director of Midwifery, Matrons, Departmental managers and the Finance team to set and deliver the directorate and divisional objectives, in line with Directorate, Divisional and Corporate targets and strategies.

    To assist Clinical Managers in delivering Income and Expenditure balance on the devolved resources.

    To represent the Deputy Directorate Manager, Directorate Manager and the Division in Trust forums as required.
    • Act as contact point for directorate and division regarding issues relating to capacity and patient flow. Liaising with departments to support Trust core business.
    • To take devolved responsibility for specific clinical areas within the Directorate as agreed with and under the management of the Deputy Directorate Manager, meeting with the Clinical Director and Departmental Leads on a regular basis.
  • Business Development Responsibilities

  • The post holder will be required to:
    • Collate information and draft Directorate reports for directorate and divisional meetings.
    • Support specific allocated Directorate and Divisional projects.

    Review equipment needs submitted by the Directorate and ensure the development of supporting rationales.

    Work with Directorate Leads, Service Leads and other clinical representatives to support development of complex business cases for the directorate in conjunction with the Business Advisor for the Division.

    Work with Directorate leads, Service Leads and other clinical representatives to ensure strategic objectives and plans are developed as part of the Trusts business planning cycle.

    Work with the Heads of Service, Clinical Directors, matron, finance manager and heads of departments to identify and facilitate service developments and new ways of working.

    To undertake project work as directed by the Deputy Directorate Manager. This includes supporting projects relating to compliance plan, changes in pathways, capacity and demand profiling and major service alterations.
    • To contribute to the identification of cost pressures and assist in the delivery of cost savings / service efficiencies and delivering an annual cost improvement plan.
  • Management Of Staff
    • To be responsible for the operational management of administrative and clerical staff within the Directorate with the assistance of the office managers.
    • To ensure staff are aware of and comply with Trust policies.
    • To implement HR policies as appropriate (e.g., Attendance Management, Grievance Policy, Disciplinary Policy).
    • To manage the systems in place for monitoring of sickness / absence and annual leave of administrative staff and where appropriate organise cover.
    • To coordinate / undertake return to work meetings where appropriate in accordance with the Trusts attendance management policy.
    • To ensure all employees booking agency staff are doing so in line with the Trusts agency request guidelines.
    • To oversee the effective recruitment of designated Medical Secretaries and Administrative and Clerical staff within the Directorate.
    • To arrange and support training and development of staff as identified from the PDRs and ensuring that all staff have a personal development plan in place. Monitoring the review cycle for the staff groups.
    • To ensure office managers provide Human resources with weekly reports on agency expenditure, A& C staffing levels, sickness and maternity leave, and monthly reports on A& C vacancies.
  • Medical Staffing
    • To assist in Directorate medical staff recruitment.
    • To oversee the effective recruitment, induction, training and development of clinical staff within departments across the Directorate, ensuring that each member of staff has a robust Personal Development Review (PDRs) and a Personal Development Plan (PDP) agreed as part of the Knowledge and Skills Framework (KSF).
    • To ensure Junior Doctor compliance in relation to European Working Time Directive, working closely with Clinical Director to achieve this.
    • To co-ordinate the provision of locum Medical Staff for the Directorate including liaising with Locum Agencies, In-house Medical Staff and Consultants as availability of Locums.
    • Ensure suitability of locums by ensuring all documentation relating to GMC registration, fitness to practise and health clearance are available for the Consultant to view.
    • To oversee manage the annual leave, study leave and sick leave for Medical Staff within the Directorate, maintaining accurate records and ensuring the Directorate procedure is adhered to.
    • To co-ordinate Induction for all Junior Medical Staff on commencement in the Directorate, ensuring new staff are clear about their working rota and rest periods.
    • To be responsible for ensuring that all time sheets for locum staff are completed, coded, signed and forwarded to the Agency and Finance Department.
    • To maintain an up-to-date list of all Medical Staff in the Directorate.
    • To produce and further develop regular and comprehensive reports for the Finance team on Locum Agency expenditure.
    • To link in with other Directorate Medical Staffing leads to share good practice, ensure policies and procedures are up to date and are adhered to and to standardise working practices.

    Vision and Values:

    The Trust aims to provide local services for local people. It has developed its vision to reflect this commitment.

    To continue to be the major provider of acute/specialist services for the people of Worcestershire (and wider) with a strong reputation for providing outstanding, high quality, reliable, accessible and integrated healthcare for local people

    Driving this commitment are the Trust-wide signature behaviours:

    Do what we say we will do

    No Delays, every day

    We listen, we learn, we lead

    Work together, celebrate together

    Person Specification



    • Please see attached Person Specification


    • Please see attached Person Specification

    Employer details

    Employer name

    Worcestershire Acute Hospitals NHS Trust


    The Alexandra Hospital

    Woodrow Drive




    Any attachments will be accessible after you click to apply.


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