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Band 7 Care Home Liaison/CPA Pathway Team Manager

Avon & Wiltshire Mental Health Partnership NHS Trust
£43,742 to £50,056 a year
Closing date
30 Sep 2023

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Other Health Profession
Band 7
Contract Type
Full Time
A vacancy has arisen for the team manager post in the Wiltshire Dementia service - overseeing Care Home liaison and complex case (CPA) pathways. The Wiltshire Dementia service brings together 3 main pathways of services including memory, older adults CMHT and Care Home Liaison to create an integrated dementia service capable of working across all clinical settings and care pathways in Wiltshire. As a team manager, you will have operational responsibility for the day to day running of Care Home Liaison and CPA pathways ensuring the delivery of high quality clinical assessments and interventions. This role will also involve close/collaborative working with the Wiltshire Dementia service - memory service team manager and senior practitioner roles.

Suitable applicants will need to have substantial experience of working within dementia care and be able to provide clinical leadership to the multidisciplinary team.

Main duties of the job

- To provide management and leadership for the Wiltshire Dementia service

- To directly manage and supervise Wiltshire Dementia service staff, providing cross-cover for colleagues as necessary.

-To contribute to the delivery of the Divisional Integrated Business Plan, to ensure delivery of key targets in relation to service performance, integrated governance, workforce planning, partnership development and financial sustainability.

-To work in close partnership with Service Users, Carers, Primary Care, Trust Performance Management and Finance Staff, Corporate Services, Human Resources, Social and Community Care, Independent and Not for Profit Organisations in the delivery of operational services.

About us

AWP Recovery StatementWe in AWP place recovery and reablement at the heart of our service. Therefore we all demonstrate the recovery principles of:HopePartnershipMaximising opportunities every day, in all that we do.

At AWP we actively encourage applicants from all backgrounds we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

Job description

Job responsibilities

- Under the direction of the Service / Sector Manager to be responsible for leading and managing a modern, efficient mental health community service for a defined population in accordance with commissioned services.-With the support of the Senior Practitioner and/or the medical consultant to lead and manage the delivery of high quality effective health and social care interventions which lead to positive outcomes for service users and carers.-To lead by example, motivating and empowering others and promoting positive attitudes, mutual understanding and collaboration between all services involved in the care process.-To line manage all staff within the multi-disciplinary team ensuring effective processes where this is delegated-To proactively work towards continuous service improvement by positively assisting in the planning and development of services.- To supervise and authorise decision making on issues requiring statutory intervention including all aspects of initial investigations and necessary follow-up action.- To maintain an awareness of complex cases and projects for which allocated staff are responsible and ensure the service manager is appropriately informed regarding cases of particular risk or concern. This role does not include carrying a caseload.- To be responsible for the implementation and review of processes that ensure safe and effective transfer/discharge/step up/step down of service users to and from the team.- To ensure that an effective caseload management system is used to manage access to care and treatment, that capacity is managed effectively, and every service user is allocated-To manage the performance of all designated care co-ordinators within the team in line with the requirements of care co-ordination so as to ensure that consistent clinical and quality standards are maintained.- To ensure close working relationships and protocols with other internal and external services, encouraging their involvement in the planning and provision of the care plan, through effective liaison roles between Trust services and the commissioners .-. To ensure appropriate compliance with Trust and Local Authority policies in relation to people management activities. These include recruitment and selection activity, effective sickness and attendance management and the application of standards in relation to conduct and performance at work as well as undertaking regular practice and management supervision.- To be responsible for ensuring ongoing completion of staff appraisals and that all team members have a development plan linked to the KSF.-To maintain a skill mix within the team which provides effective agreed services which can respond to statutory requirements, in line with relevant professional guidance and norms established by the Trust.-To undertake investigations into complaints from service users and carers, untoward incidents and staffing matters, preparing reports as needed and working in partnership with others to meet required deadlines.-To ensure appropriate systems are in place at team level to engage in integrated governance activity.- To engage with and contribute to relevant SBU and corporate management and governance forums.-. To ensure the complete and accurate recording of all clinical and performance data on relevant paper and electronic systems (eg Rio, MHIS, CAST)-To ensure that case records and data are collected within approved policies and that data held on computer systems are accurate, so as to enable planning and monitoring of services.- To be responsible for ensuring compliance with defined quality standards such as CQC, CNST and Standards for Better Health, identifying responsibility within the team for key roles including infection control and emergency planning.-To be responsible for maintaining up to date evidence of quality and safety outcomes and providing these as required for inspection.- Demonstrate responsibility for developing own practice in line with professional qualifications and for the development of others, both practitioners, and those in training by making use of and providing, effective feedback, coaching and appraisal.

Person Specification



  • Significant experience in Dementia care
  • Registered Mental Nurse (RMN), Social Work qualification (CSS, CQSW or DipSW), Occupational Therapy qualification or Psychology qualification
  • Substantial post-registration experience gained working in front-line services, undertaking assessments and delivering therapeutic interventions including in the most complex clinical cases


  • Leadership experience
  • demonstrated awareness of 3 pathways within wilts dementia service
  • Further relevant post-registration qualifications
  • experience of managing others

Employer details

Employer name

Avon & Wiltshire Mental Health Partnership NHS Trust


Green Lane Hospital

Marshall Road


SN10 5DS

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