Head Of Function - Children's Universal Services

Midlands Partnership NHS Foundation Trust
£58,972 to £68,525 per annum
Closing date
8 Oct 2023

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Other Health Profession
Band 8B
Contract Type
Full Time
Due to the retirement of the current post holder we have a vacancy for a Head of Function for Children's Univeral Services. This is a key role within the Children and Families Care Group leadership team and provides an opportunity to influence and shape care and outcomes for all children and young people in Staffordshire and Stoke on Trent due to the reach of universal services.This portfolio includes our 0-19 Health Visiting/School Nursing services for both Staffordshire and Stoke-on-Trent, our School Aged immunisation team for Staffordshire and Stoke-on-Trent and our Targeted Intervention Service in Stoke-on-Trent. In addition, the post holder takes strategic operational leadership of the point of access to Children and Families services (CaFSPA) which is currently a growing service, currently comprising of universal services, CYP mental health (including partner agencies) but is set to grow to be a single point of access for all of our services. This is an exciting time to join the Care Group to continue to grow and expand this development, working with both internal and external partners to improve and simplify access for Children, Young People, their families and other professionals across the health economy.

Main duties of the job

Working as part of a senior leadership team in your function, including professional lead, you will be responsible and accountable for effective service line management, operational delivery, workforce, quality and safety within your area of responsibility. You will ensure appropriate governance is in place for your service function and will be responsible for ensuring services are transformed in line with national and local priorities and that services meet contractual and internal performance requirements.

Working with the Head of Operations, other Heads of Function & the Head of Quality Improvement and Governance, as part of a leadership team for the Care Group you will be responsible for ensuring that services are integrated around the needs of service users. This will include facilitating work on integrated pathways and ensuring representation of your function at appropriate pathway and locality forums, and critically leading on our CaFSPA development.

About us

By joining Team MPFT, you will be helping your communities and in return for this, we will support you by
  • Supporting your career development and progression
  • Excellent NHS Pension scheme
  • Generous maternity, paternity and adoption leave
  • Options for flexible working
  • Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave
  • Extensive Health and Wellbeing support and resources
  • If you work in our community teams, we pay for your time travelling between patients
  • Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
  • Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, milage paid at business rates
  • Salary sacrifice bikes up to �2k
  • Free car parking at all trust sites
  • Free flu vaccinations every year
  • Citizens Advice support linked with a Hardship Fund for one off additional support up to �250 (if the criteria is met)

And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.

Job description

Job responsibilities

Engagement, Leadership and People Management Responsibilities

Line management of service managers and professional leads Ensuring the service is a great place to work, embedding a devolved culture, ensuring we respond to listening into action feedback. Role modelling MPFT behavioural framework to colleagues within their functions. Whilst holding staff to account against objectives and valid measures of performance, coach Service Managers and Team Leads to be effective, self-reliant and proactive leaders in the organisation. Working collectively as part of a senior leadership team for the care group to ensure integration of services across functions, geographies and pathways. Developing effective relationships with key internal and external partners and ensuring leadership of services across the system

Human Resource Management Undertake supportive and effective line management of those staff reporting directly to them. Manage in a methodical manner, holding Service Managers and Team Leads to account address and manage poor performance as it is encountered. Ensure that all staff have access to appropriate line management and clinical supervision in line with Trust policies. Ensure the provision of an annual performance management cycle/appraisal across the Departments within their function and that colleague are managed in line with Trust polices. Ensuring training needs are identified and colleagues receive appropriate training in line with statutory and mandatory obligations, key strategic areas of need for the care group and in line with service delivery priorities. Undertake robust workforce planning and ensure that work force re-design opportunities are identified and considered to ensure effective use of Care Group resources and maximises a flexible workforce ensure that resources and skill mix are optimised and employed to greatest effect. Undertake disciplinary and serious incident investigations, present disciplinary cases and chair disciplinary panels as required.

Budgetary, Commercial and Contractual Responsibilities

Ensure that Standing Financial Instructions are adhered to at all times. Working with care Group Accountants set, manage and monitor budgets within the function, ensuring services are delivered in line with budget, that there is sound budgetary control and that there is identification of efficiencies in line with corporate requirements. Ensuring that Service Managers and Team Leaders have a good understanding of budgetary management and financial control Ensuring service line reporting is embedded within their area of responsibility. Leading on business planning for their services and contributing to the Care Groups business planning cycle. Developing new services, supporting in tender activity and taking a leadership role for mobilising new services. Ensure lessons are learnt from tender feedback and implementations and that these are incorporated within future developments Ensure that all services within the function are meeting contractual performance requirements and that regular reports including activity and financial information are supplied to commissioners. These should include early identification of any performance deviation. Working closely with the Head of Operations and relevant corporate colleagues support the development and maintenance of effective working relationships with commissioners as agreed with the Managing Director. Working closely with the Head of Operations and relevant corporate colleagues to ensure that contracts are reviewed as required, that contract variations are agreed and signed off where necessary and that monthly contract information is accurate. Responsible for identifying and supporting income generation opportunities and developing them in line with commercial development plans.

Service Performance and Transformation Responsibilities

Responsibility for the transformation and modernisation of their services in line with local and national strategy including mobilisation of new services. Ensure services operate within Lean management principles in line with Virginia Mason Production System, developing and coaching Team Managers in the Trusts approach to Quality Improvement. Ensuring active service user involvement in the design, development and delivery of services Ensuring services meet key performance indicators and internal and external targets identifying risks and mitigating actions. Ensuring effective management of capacity and demand within their services, including the maintenance of access times for services.

Essential Standards, Governance & Quality

Ensuring services are delivered safely and effectively, working in partnership with professional and clinical leads. Ensuring robust and effective clinical and corporate governance within their sphere of responsibility including chairing monthly governance meetings for their area of responsibility. Maintaining and updating the risk register for their function, ensuring that mitigating action is taken and ensuring escalation of risk as appropriate. Work closely with the Clinical Care director and Head of Operations to ensure that there are robust reporting systems in place across the Group, that incidents are investigated in a timely manner and that learning and feedback from incidents are shared across teams. Work with senior colleagues across the Trust to ensure that there are appropriate standard operating procedures within each service Ensure that there are robust audits to ensure quality within services and that each area of the service can demonstrate high compliance with CQC standards. Responsible for ensuring that Team Managers develop and maintain robust quality and governance systems that are capable of producing evidence of effectiveness, but avoid taking up staff time in such a way that it impacts on the delivery of quality care. Responsible for creating and promoting a culture within the function where formal complaints are pre-empted and avoided, ensure that mechanisms are in place to review reported incidents quickly and to spot emerging themes so that appropriate action can be taken across their part of the patient/service user pathway. Responsible for ensuring the effective investigation of incidents and complaints where necessary, and ensure that resources are allocated accordingly, that timely investigations occur, that systems exist for feedback to Teams to share the learning and a robust scrutiny of reports within the Operating Group prior to them moving to Trust forums. Responsible for ensuring that best practice is incorporated within all clinical services and services operate within NICE guidance. Ensure Health and Safety of staff and service users within the service, including compliance with relevant Health and Safety policies.


Ensuring effective communication within their Service Function, facilitating communication up and down the organisation. Provide information in a succinct and relevant way to committees including writing reports on key issues Effectively communicate to a range of internal and external stakeholders, including communication regarding sensitive or contentious issues.

Policy Development and Implementation

Responsible for ensuring communication and adherence to Corporate Policies across the Function. Responsible for ensuring clear standard operating procedures are in place within the Function Interpret policies and national developments into Functional action plans to ensure compliance and improvements in practice.

Political Awareness

Ensure the use of robust strategic intelligence and use sensitive political awareness in working across partner agency boundaries being clear about decision making and the potential impact on the wider system.


Deputise for the Head of Operations as required. Participate in the Trust on-call arrangements as required. Participate in audits as necessary support Corporate Audit requirements as required.

Person Specification



  • Holder of a management/leadership qualification
  • Masters Degree or demonstrate equivalent level of professional experience/knowledge


  • Formal Quality Improvement Training



  • Sound track record of successfully completing change management programmes
  • Experience of managing a dispersed workforce
  • Experience of working collaboratively with a number of organisations
  • Excellent track record of achieving the required targets
  • Experience of budget setting, managing and monitoring large budget
  • Experience of effective management of staff poor performance
  • Experience of successfully delivering on major projects
  • Experience of successful tender writing/development


  • Experience of being a service user or carer
  • Experience of competency based recruitment and selection



  • Ability to extract and crystallise key tasks through logical consideration of written plans
  • Knowledge and understanding of the provision and delivery of relevant Services in the NHS, with a particular reference to Foundation Trust, Local Authority, and in the voluntary sector.
  • Understanding of the Government's strategy and plans for modernising health care. Identify with
    Any attachments will be accessible after you click to apply.


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