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Claims Handler

Kingston Hospital NHS Foundation Trust
Kingston Upon Thames
£32,720 to £39,769 a year pa. Inclusive of HCAS (Outer London)
Closing date
28 Sep 2023

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Other Health Profession
Band 5
Contract Type
Full Time
Band 5 Claims Handler

The post-holder will work in a team handling all the claims received by the Trust. You will liaise with staff at all levels of the organisation, and be the key point of contact with NHS Resolution, to undertake claims investigations.

We are looking for someone with the relevant experience, excellent attention to detail and good communication skills. You will need to be extremely well organised with strong administrative skills and a track record demonstrating an ability to deal with staff at all levels. You will be able to work to tight deadlines and juggle a busy caseload, working largely autonomously.

The post-holder will report directly to the Head of Legal Claims, and will undertake other peripheral legal administrative work as required.

***Please note: Interviews will take place on Tuesday 10th October 2023 (Previous applicants need not apply)***

Main duties of the job

  • To receive all new legal claims (clinical negligence, employers and public liability) and ensure they are acknowledged and recorded in accordance with the Trust's procedure.
  • To report and administer claims in accordance with NHS Resolution's Existing Liability Scheme, Clinical Negligence Scheme for Trusts, Property Expenses and Liabilities to Third Parties Schemes.
  • To collect the preliminary information required to determine liability, and to investigate as required for ongoing claims management.
  • To ensure the Trust complies with set timescales in, but not limited to, the General Data Protection Regulations, Civil Procedure Rules, and the Coroners and Justice Act, and to escalate to the Head of Legal Claims where necessary if this cannot be achieved.
  • To audit litigation and claims activity bringing themes and relevant information to the attention of the Claims and Inquests Manager.
  • To co-ordinate and manage the Mental Health Act administration as per Trust protocols and procedures.
  • To assist the Head of Legal Claims in the robust gathering of evidence of learning from claims.

About us

Trust Values

Kingston Hospital NHS Trust has five key values and we want to employ and work with people who share these values and demonstrate behaviours that support them. They are:

-Caring- Design and deliver care around each individual patient's needs and wants.-Safe- Make the safety of patients and staff our prime concern as safety comes first-Responsible- All staff take responsibility for the hospital, its services and reputation-Value Each Other- Value each other's contribution-Inspiring- We always strive to empower each other to develop and deliver improvements to benefit our patients

Job description

Job responsibilities

Please ensure that you have read the job description and person specification and that your supporting statement reflects these, as your application will be assessed and scored against these criteria.

Person Specification



  • Strong IT skills to include the use of databases, spreadsheets and case management systems
  • Report writing skills
  • Working knowledge of current legal/claims processes within the NHS


  • Knowledge Ulysses/Datix risk management databases
  • Working knowledge of clinical governance within the NHS



  • Advanced written and verbal communication skills
  • Demonstrable attention to detail
  • Excellent time management skills and well developed ability to prioritise workload and work to tight deadlines
  • Good interpersonal skills
  • Problem solving/decision making/negotiating skills



  • Minimum of two years' experience in claims management in the NHS or equivalent
  • Experience of case management and of developing office administrative systems
  • Experience of working with staff of all levels and of negotiating in difficult situations
  • Experience of undertaking complex investigations and writing reports


  • Experience of dealing with complaints



  • Degree or equivalent


  • Evidence of legal studies

Employer details

Employer name

Kingston Hospital NHS Foundation Trust


Kingston Hospital

Galsworthy Road

Kingston Upon Thames


Any attachments will be accessible after you click to apply.


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