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Deputy Operational Manager - Medicine

Norfolk and Norwich University Hospitals NHS Foundation Trust
£43,742 to £50,056 per annum, pro rata
Closing date
27 Sep 2023

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Other Health Profession
Band 7
Contract Type
Full Time
Norfolk and Norwich University Hospitals NHS Foundation Trust is seeking to recruit an experienced and innovative Deputy Operations Manager within the Medical Division and take operational line management of medical subspecialties.

This is a truly exciting time of change to support us in the delivery of world class care for our patients. The Trust has recently moved out of special measures and one aspect of Medicine, our Palliative cares services has recently been awarded Outstanding and that is our ambition for the rest of the division.Applicants will require exceptional leadership qualities, a commercial acumen, strong relationship management skills, a strong business understanding and credibility. You will be passionate about improvement and influencing change, you will be a natural leader who will facilitate and support collaborative working both internally and externally to the Trust, to ensure the delivery of high-quality patient care. Experience of system working primary and community care is highly desirable.

You will be able to demonstrate excellent understanding of the acute hospital system, performance and quality standards and discharge processes. You will have expertise of managing significant services in a provider setting and be ready for your next big opportunity and relish the new challenge. You will be a motivated leader with highly developed influencing and negotiating skills.

Main duties of the job

As a Deputy Operations Manager in the organisation and a member of the Medical Division Team, you will have a wide and varied portfolio of services.

The post holder will be in a unique position to respond to the needs of the Health Group, offering support and direction to ensure delivery of the key challenges, and ultimately, be accountable for operational success.The Division has a budget in excess of �200 million, employs a workforce of over 2,500 staff and is committed to continuous improvement of services to provide great care for patients and their families.

You will support the Senior Operational Manager in the operational management of all patient services within the medical directorates. This involves the delivery of operational performance targets including waiting lists, finance, supporting escalation of inpatient progress and to continually improve the quality of services to patients by using best practice standards within the available income.

To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH's 'PRIDE' values of People focused, Respect, Dedication, Integrity and Excellence.

It is a really exciting time to join the Medicine division if you're driven, ambitious and looking for a new challenge, apply today!

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N& N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:
  • Flexible working hours
  • Fast Track Staff Physiotherapy Service
  • Multi Faith prayer room
  • Discounted gym memberships
  • Excellent pension scheme and annual leave entitlement
  • Wagestream - access up to 40% of your pay as you earn it
  • Free Park & Ride service direct to NNUH site
  • Free 24-hours confidential counselling support
  • On-site Nursery
  • On-site cafes offering staff discounts
  • Support in career development
  • Flexible staff bank
  • Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Job description

Job responsibilities

  • To support the Senior Operational Manager in the provision of patient centred care and a culture of continuous quality improvement
  • In partnership with clinical colleagues ensures that activity, cancer, booking/ choice, access (including relevant aspects of A& E) and quality targets (covering in-patients, day patients and outpatients) are achieved having regard for Trust policies and procedures, and to develop action plans to manage any variances
  • Provide and maintain accurate live information on bed availability by providing accurate information through the databases on levels of emergency demand, patient outlier numbers, divisional boarders, bed occupancy and planned admissions for the day and subsequent days.
  • Have an awareness of quality issues regarding the inpatient journey within the Trust
  • Responsibilities will include: supporting the improvement in discharge suite activity, medical outliers and boarder reduction, improvements in patients long lengths of stay in conjunction with trust wide partners, patient repatriation, discharge process mapping, mitigating flow issues and the ability to support task and finish groups.
  • Liaise with the Integrated Discharge team, Care Home Selection, NNUH@home, Norfolk First Support, Social Services, Norfolks Community Health and Care NHS Trust and other patient pathway services to promote the most effective flow movement in a timely manner.
  • Be responsible for providing reliable and consistent information on a frequent basis on the hospital bed state, to the senior site team and operational managers.
  • Support the trust to meet standards for cancellations, long length of stay
  • patients and ED waiting times as laid down in the NHS plan and subsequent government targets.
  • To support the Senior Operational Manager in the achievement of objectives within the directorates performance framework, ensuring that approved budgets are spent effectively and in accordance with agreed procedures
  • To support the Senior Operational Manager in formulation of Directorate / Departmental operational plans and ensure that these contribute to the achievement of Divisional plan and are supported by benchmarking and capacity planning models.

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

Person Specification



  • Educated to degree level or equivalent level of knowledge gained through experience
  • Evidence of Continuing Professional Development


  • Post-graduate management qualification and/or equivalent level of knowledge gained through experience



  • Significant experience at middle management level.
  • Health sector experience including multi-disciplinary professional workforce.
  • Track record of delivering targets and successful service change.


  • Experience of audit and continuous quality improvement.



  • Excellent communication skills, both written and oral
  • Strong relationship development and leadership skills with senior management, peers and direct reports.


  • Evidence of successful workforce development and deployment.

Attitude, aptitude


  • Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
  • Demonstrates understanding and commitment to Equality, Diversity and Inclusion
  • Team player, collegial working style, willing to share responsibility
  • Willing to take ownership and accountability

Employer details

Employer name

Norfolk and Norwich University Hospital


Norfolk and Norwich University Hospital



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