Referral Navigator

North Cumbria Integrated Care NHS Foundation Trust
£28,407 to £34,581 Per annum
Closing date
12 Oct 2023

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Other Health Profession
Band 5
Contract Type
Full Time
The Physical Health & Rehabilitation Psychology Referral Navigator will assist with co-ordinating and ensuring successful day to day management of all referrals in the PHRP Referral Pathway for Adults.

The post holder will work across the service to complete clinical triage, respond to referrers, identify problems with patient flow and ensure patients are moved smoothly through the EMIS pathways (electronic patient record).

The post holder will be responsible for reporting regularly to supervisors and senior management ensuring transparent findings, contributing to strategy and improvement plans.

To implement and maintain ongoing collection and reporting of accurate and timely data, to monitor the care of patients moving through the PHRP pathway.

To ensure validation of pathway waiting times on a regular and frequent basis (weekly, monthly, annually).

To lead and participate in service and pathway audit and service evaluation looking to highlight any potential service improvement needs.

To offer practical support to multi-disciplinary teams to take forward service change and improvements to benefit staff and patients.

Part of the role will also involve offering brief screening calls to patients. You will support clinicians to move patients to the correct pathway and out of the service, and will liaise, on behalf of clinicians if necessary, with GPs, referrers, other statutory and non-statutory services in the Trust to ensure clients are signposted to the best service.

Main duties of the job

Screen and manage all referrals to Cumbria PHRP.

Access and have knowledge of a variety of databases to access information i.e. EMIS, Great North Care Record.

Screen patients via telephone when referral information is unclear or lacking detail, convey often complex and sensitive information in a clear, reassuring manner.

Ensure referrals are allocated to the right pathway, in liaison with appropriate clinicians within the service. Manage referrals quickly and smoothly, ensuring all risks are assessed and clients receive treatment from the appropriate team within the recommended time frame.

Maintain knowledge and awareness of local resources available to provide clients with a comprehensive signposting service.

Work closely with partners in Secondary Care and other independent sector providers to ensure smooth pathways of care within PHRP service and other MDTs

Help maintain appropriate management systems and structures established within referral pathways to ensure the smooth operational running of the process.

Support clinicians to move patients within service pathways, or refer to others services when required

Liaise with GPs, referrers, other statutory and non-statutory services in the Trust to ensure clients are signposted to the most appropriate service.

Overview tracking of patients through the pathways.

Dealing directly with patients, carers, the public and professionals regarding queries relating to referrals or patients.

Further details in job description.

About us

At NCIC, we have an ambition to deliver outstanding hospital and health services to half a million people. Established on 1st October 2019, the Trust is creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout north Cumbria and beyond. We're responsible for delivering over 70 services across 15 main locations and we employ more than 6,500 members of staff.

Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time'.
  • Being a clinically led organisation
  • Quality and safety at the heart
  • A positive patient experience every time
  • A great place to work
  • Managing our money wel

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. There is an expectation for all staff to support this by familiarising yourself with the Trust's sustainability initiatives such as waste and recycling, going paperless, videoconferencing, sustainable transport and others.

We encourage you to think about what you can do as an individual and within your team to contribute in to embedding carbon reduction into the everyday running of our organisation.

Job description

Job responsibilities

Please see attached Job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies?
  • Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
  • If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.

Important Information

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.

For candidates applying using a Hotmail account or have strict firewall settings please ensure the following:
  • Junk Mail is checked regularly

Disclosure and Barring Service:

On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect.

The changes mean that:
  • youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure
  • the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.

If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.

Nacro Tel: 0300 123 1999, or email:

Unlock Tel: 01634 247350, email or complete the online form on the Unlock website

The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:

Standard Check: �18 + Administration cost of �3.85 = �21.85. Deducted at �6.85 from 1st month salary and �5 deducted from salary over following 3 months.

Enhanced Check: �38 + administration cost of �3.90 = �41.90. Deducted at �11.90 from 1st month salary and �10 deducted from salary over following 3 months.

As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits.

A lease car may be available for this position further details will be provided upon appointment if applicable.

27-day holiday scheme rising to 33 after 10 years

Flexible working Scheme

Excellent opportunities for development

Competitive NHS Pension scheme

Access to NHS discounts with retailers and leisure companies

EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems

These schemes are subject to availability

Person Specification



  • Educated to degree level or equivalent professional qualification for example nursing qualification
  • Core mental health qualification, degree level or equivalent, in mental health nursing, social work or similar


  • Further qualifications or experience appropriate to seniority of this position required at this level.

Knowledge and Experience


  • Experience of clinical work within the NHS with a wide variety of client groups, across the whole life course with presenting problems that reflect the full range of clinical severity including maintaining a high degree of professionalism in the face of highly emotive and distressing problems, verbal abuse and threat of physical abuse
  • Experience of managing change.
  • Well-developed skills in the ability to communicate effectively, orally and in writing, complex, highly technical and/or clinically sensitive information to clients, their families, carers and other professional colleagues both within and outside the NHS
  • Knowledge of medical terminology.


  • To have worked as part of a team within a statutory or voluntary care setting.
  • Experience in conducting research projects or service related audit.
  • Experience of delivering training.
  • Experience of group work.
  • Experience of working within a variety of mental health settings i.e. Adult Mental Health Teams and/or an IAPT service.
  • Knowledge of legislation in relation to the client group and mental health.
  • Experience of EMIS and other healthcare related systems.

Skills and Aptitudes


  • Ability to work reliably and consistently with work agreed and managed at regular intervals.
  • High level communication skills (written and verbal) including an ability to communicate and work in settings in which the atmosphere may be highly emotive. The patients we deal with often have a history pf abuse, trauma, loss and complex psychological needs the post holder will need to contact patients and discuss relevant history.
  • Ability to communicate sensitive information to service users, cares and colleagues
  • Good communication skills (written and verbal) including an ability to communicate and work across a number of different settings.
  • Ability to work with people from different backgrounds and of different ages
  • An ability and confidence to interact effectively with staff from all disciplines.
  • Ability to undertake psychologically informed research projects under supervision.
  • Experience using computers for databases or data- analysis and reporting structures.
  • Good organisational and time management skills and the ability to plan and prioritise own workload.


  • Ability to communicate sensitive information to others.
  • Ability to organise and prioritise workload and time
  • Received training (either formal of through experience) and carried out risk assessments within scope of practice
  • An awareness of own strengths and limitations.

Personal circumstances


  • Evidence of continuing professional development as recommended by the relevant professional body
  • Ability to work as part of a team and independently
  • Ability to travel county wide
  • Ability to travel between sites as and when required.


  • Skills in providing consultation to other professional and nonprofessional groups
Any attachments will be accessible after you click to apply.


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