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Assistant Service Manager - Radiology

Guy's and St Thomas' NHS Foundation Trust
£34,089 to £41,498 a year p.a inc HCA
Closing date
26 Sep 2023

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Other Health Profession
Band 5
Full Time
An exciting opportunity has arisen for a Band 5 Assistant Service Manager within Radiology Department, Fixed term for 6 months, to support the service delivery of Radiology Services.

This is the perfect post for an experienced team leader, who is looking to manage a busy department and be responsible for multiple Radiology service areas.

The successful candidate must be proactive in their approach, with good problem solving abilities and flexible, can do approach to resolve issues within the outpatient areas. Similarly, this would be perfect for an applicant who already has significant ASM experience, and is looking for a new challenge.

We are seeking an enthusiastic, dynamic and innovative individual with excellent communication skills and the ability to build relationships across a multi-professional team and be able to adapt to an evolving service in order to ensure the continuous delivery of high quality patient care.

Main duties of the job

This role will support the Service Manager to deliver operational targets, monitor performance, and directly line manage a team of administrators. The successful candidate will have excellent data and staff management along with analytical skills with experience in managing a busy outpatient referral bookings team.

Responsibilities will include, but are not limited to:
  • Line Management
  • RTT Validation
  • Responding to PALS queries and patients concerns
  • Team meetings, 1:1s, PDRs
  • Data quality monitoring, analysis and performance reporting
  • Participation in service improvement and development

The Successful applicant must be able to lead and motivate teams with a high degree of self-motivation, have an experience of people management and a keen attention to detail. The post holder must be IT literate and have the ability to navigate trust IT systems. The ideal candidate should have some understanding of National cancer waiting targets, experience in RTT and PTL validation is a must.

The individual should be adaptable, have excellent organisational and prioritisation skills, excellent communication and problem-solving abilities. The ability to multi task and use initiative in a busy environment is essential.

About us

Guy's and St Thomas' NHS Foundation Trust comprises five of the UK's best known hospitals - Guy's, St Thomas', Evelina London Children's Hospital, Royal Brompton and Harefield - as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation.

We are among the UK's busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark.

We strive to recruit and retain the best staff as the dedication and skills of our employees lie at the heart of our organisation and ensure that our services are of the highest quality, safe and focused on our patients.

Job description

Job responsibilities

This role is to support the Service Manager in the delivery of a range of section services. This will involve delivering against targets in a range of service areas.

This post will assume the management of an outpatients department. These day-to-day services will be managed in accordance with agreed objectives, targets, quality standards, controls and resource constraints.

The post holder will be responsible for the management of a team or teams of staff including service delivery personnel, medical secretaries and other groups of staff. The post holder will need deliver to offer a high level of administrative support to the clinical team(s).

Person Specification

Skills/ Knowledge/ Ability


  • Leadership and influencing skills
  • Strong verbal and written skills
  • Highly motivated and ability to work independently


  • Financial management and analysis skills

Previous Experience


  • Significant experience of staff supervision/ staff management including recruitment/ retention /appraisal /first line disciplinary and knowledge of budget management issues
  • Experience of delivering Administrative and Clerical Outpatient Services
  • Evidence of establishing, maintaining and consolidating effective working relationships with clinicians and multi-disciplinary teams


  • Experience of delivering services on a multi-site basis

Qualifications/ Education


  • Educated to HNC/Equivalent Diploma/equivalent experience
  • GCSE Maths & English
  • Track record of significant continuous professional and management development

Employer details

Employer name

Guy's and St Thomas' NHS Foundation Trust


St Thomas Hospital

Westminster Bridge Rd



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