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EOC Duty Manager

East Midlands Ambulance Service NHS Trust
£35,392 to £42,618 per annum
Closing date
2 Oct 2023

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Other Health Profession
Band 6
Contract Type
Full Time
An exciting opportunity has arisen to appoint a Substantive Duty Manager, within EOC to complement the existing team. Based at the Lincoln control room complex, this additional role will provide a crucial function within the Regional EOC team primarily focused on the performance delivery of the EOC's.

Main duties of the job

As a Duty Manager (EOC) you will be responsible for the delivery of a high quality service, which meets both national and local Key Performance Indicators through the effective and efficient management of EOC resources achieved through the management and leadership of all staff and resources within the EOC. You will work in partnership with other Departmental and Operational Managers to ensure best practice and business continuity is provided across the whole Trust.Due to the 24/7 nature of this high profile environment it will be necessary to undertake some unsocial hours working, covering both day and night shifts over a rotation cycle.

About us

Overseen by the EOC Senior Manager successful candidates will work as part of a detailed team of EOC Duty Managers providing line management and support to all Dispatchers.

You will oversee all Dispatch functions with the Emergency Operations Centre and will be supported by the on duty Commander on a 24/7 basis

Job description

Job responsibilities

Accountable to the Service Delivery Management Team you will be responsible for the delivery of the service by providing expert knowledge, skill and leadership in the specialty area of EOC. Specifically the core responsibilities are: Deliver and exceed Department of Health and locally agreed targets, including the core elements of Standards for Better Health. To ensure the effective utilisation of people, vehicles and financial resources throughout the EOC. To determine the education, training and development needs of the EOC. Support the EOC Senior Management team in achieving and excelling in the provision of patient care and ensuring patients receive the best clinical routes and outcomes.

Person Specification

written evidence


  • Degree or equivalent experience
  • Knowledge and understanding of EOC
  • Proven record of monitoring and achieving KPI
  • Experience of working under pressure/complex issues
  • Excellent communication skills
  • Problem solving and able to work on own initiative
  • Strong Team Player
  • Able to motivate and engage staff through leadership style

Employer details

Employer name

East Midlands Ambulance Service NHS Trust


Bracebridge Heath EOC

Cross o'Cliff Court



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