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ICT Project Support Officer

Chesterfield Royal Hospital NHS Foundation Trust
£24,560 to £27,588 per annum
Closing date
26 Sep 2023

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Do you believe in improving patient care through the effective use of data and technology?

A fantastic opportunity is available for a Project Support Officer to join the DSFS ICT team.

The ICT Project Support Officer is a vital role within our organisation. The main purpose of the role is to provide comprehensive, high-quality project and administrative support to the ICT Programme Management Office. The role is an ideal gateway for embarking on a journey with endless opportunities and carries a progression path into other positions with higher levels of responsibility.

It is an exciting time to be part of the DSFS ICT team, and we are looking for talented people with a passion and drive for excellence.

Derbyshire Support and Facilities Services Limited currently do not offer a Certificate of Sponsorship, any applications which require sponsorship will not be considered

Main duties of the job

To assist the project team in the implementation of new systems to obtain maximum benefits from investments made by the Trust, conforming to local project methodologies and DSFS standards.

To directly support the project team with general administrative duties by creating and maintaining project documentation ensuring consistency and standardisation is provided

To act as first point of contact for queries for projects with Trust staff, external suppliers, and any other bodies and manage the team's generic email inbox.

To provide secretarial support as required, supporting the running of project meetings, taking notes and transcribing these into minutes ensuring action points are noted and the necessary arrangements are made to respond to them in a timely manner.

To support other members of the team with diary management and business Produce high-quality word-processed documents and reports as required using a range of MS Office products.

To assist with the testing and implementation of new systems including the creation of test scripts and standard operating documentation as directed.

To provide initial support of systems, eg: initial access control, issue resolution, change control and all routine processes to ensure systems have maximum availability and maintain

To undertake other appropriate duties as agreed from time to time as are consistent with the responsibilities and scale of the post.

About us

Derbyshire Support and Facilities Services Ltd. (DSFS) is a subsidiary company that's 100% owned by Chesterfield Royal Hospital NHS Foundation Trust.

DSFS has just under 1000 staff across Soft and Hard Facilities Services, and our corporate services including, ICT, Patient Records, Switchboard, Procurement, Finance and Clinical Engineering. Very much part of the 'Chesterfield Royal family', DSFS builds on solid NHS foundations to offer a more commercial approach that's dynamic, flexible, and proactive.

DSFS are proud to be striving to achieve a truly diverse and inclusive flexible workforce by valuing and welcoming everyone's abilities, uniqueness, and individuality. All our colleagues have the right to and should be able to feel 100% themselves at work we believe that all our people add to and should improve our culture and not just fit in with it. By embracing our diverse backgrounds and differences our culture becomes richer and makes us stronger together.

Derbyshire Support and Facilities Services Limited currently do not offer a Certificate of Sponsorship, any applications which require sponsorship will not be considered

Job description

Job responsibilities

Please see the Job description and Person Specification attached to this vacancy. This document contains a full detailed description of the role and what the main responsibilities and duties are along with the criteria that is required.

Person Specification

Qualifications and Training


  • Educated to O-level/GCSE standard (preferably at least in English and Math's or equivalent
  • Must be willing to participate in any relevant training identified to develop skills required to carry out duties


  • PRINCE2 Foundation or equivalent evidence of experience
  • Software Testing qualification
  • Educated to Diploma level or equivalent experience (preferably in a computing/IT, Project/Business Management or Health related discipline)



  • Experience of providing high quality project, service, or administrative support
  • Ability to draft and update documentation e.g., guides and procedures.
  • Experience in a secretarial/administrative position
  • Experience in using Microsoft Office applications


  • Experience of supporting a successful system implementation
  • Previous NHS experience
  • Experience of working within a Programme/Project Structure
  • Previous management / administration of a Health Information Systems
  • Experience of working with organisational change
  • Experience of software testing and/ or facilitation of user acceptance testing

Skills & Experience


  • Good interpersonal / communication skills and the ability to explain technical information to a non-technical audience.
  • Analytical approach to problem solving.
  • Desire to learn new skills.
  • Understanding of project management processes and documentation
  • Excellent planning and organisational skills
  • High level of computer literacy


  • Knowledge of NHS data definitions, reporting requirements, sources and flows of NHS information.
  • Ability to analyse and report on trends and give specialist advice on findings.
  • Stakeholder management
  • Risk management
  • Supplier liaison skills

Personal Attributes


  • Team worker with the ability to work on own initiative.
  • Willingness to be flexible in approach and attitude.
  • Positive attitude to dealing with change flexible and adaptable, willing to change and accept change
  • Ability to cope under pressure, prioritise own workload and meet challenging deadlines.


  • Able to communicate with all levels of staff including senior clinicians.

Employer details

Employer name

Chesterfield Royal Hospital NHS Foundation Trust


Chesterfield Hospital

Chesterfield Road, Calow


S44 5BL

Any attachments will be accessible after you click to apply.


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