This job has expired

Office Assistant (Work Forward Programme)-Adult Mental Health

Herefordshire & Worcestershire Health and Care NHS Trust
Depending on experience National Minimum Wage
Closing date
24 Sep 2023
An excellent opportunity has arisen to join our busy admin (select team). This post is offered to service users in receipt of Trust vocational services as a paid training steppingstone placement. The post holder will assist with administrative support within the Department.

Applicants requires a Level 2 qualification e.g. NVQ, OCR/RSA, City & Guilds or GCSE (Grade A-C)

This is a part time post 15 hours per week.

You must have good organisational skills and be an effective communicator. The work is interesting and varied and full training will be provided.

Shortlisted candidates will be required to undertake an additional assessment as part of the selection process.

Main duties of the job

You will be part of the busy admin team, supporting the (add team).

You will undertake a vital role in the running of the (add team) function providing all aspects of admin support including telephone duties, dictation, processing clinic letters, generic inbox management, reception cover when necessary, appointment booking and generic office duties. The role will include contact with patients, carers, professionals (internal and external) and colleagues daily.

As well as being part of the (add team) admin team, you will act as a member of the wider admin function providing support and cover when required, liaising regularly with the clinical team and actioning daily admin tasks. You are required to have a high level of organisational skills and not only be able to be self-motivated but be a team player.

The ability to prioritise a busy workload and work flexibly to meet demand are essential requirements of the role as well as a good customer service focus, when dealing with internal and external enquires.

About us

We are community hospitals, neighbourhood teams and community health services across Worcestershire and the provider of Mental Health and Learning Disability services across both Herefordshire and Worcestershire. We work in partnership with other organisations to keep our community well at home for as long as possible.

We provide services for people of all ages, across a range of settings, experiencing both physical and/or mental health conditions.

We have an open and supportive culture, recognised by the CQC and other external regulators. We want you to thrive, offering you every opportunity to develop. We will support you help you fulfil your ambitions with a varied and flexible training programme and empower you to make positive changes within your team or service. We endeavour to offer an attractive work-life balance, with flexibility in our approach to help you get the most out of your career.

We provide our staff with direct access to a wealth of resources to support their wellbeing, from our Staff Mental Health and Wellbeing Hub, to wellbeing festivals or access to free online exercise classes.

At the core of our values, we are committed to equality, diversity, inclusion and human rights. We take every opportunity to strengthen our approach to equality and diversity in delivering best patient care and the employment of our staff.

We would encourage you to visit the Trusts Recruitment Microsite, click the Employer Website link.

Job description

Job responsibilities

Administration duties specific to the role.

Providing support as required e.g. typing, data input, scanning, telephone cover, generic inbox management, liaison with patients and colleagues, appointment and diary management, maintaining accurate records, and problem solving.

The role may require contact with distressed and anxious patients you will be provided with training and support to enable you to manage potentially challenging situations.

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Person Specification

Skills & Abilities


  • Use of email
  • General office skills including operating office equipment and filing
  • Ability to take and record accurate messages
  • Good, accurate keyboard skills
  • Ability to work methodically and organise tasks
  • Able to communicate effectively with people on the telephone
  • Attention to detail



  • Working knowledge of Microsoft packages
  • Knowledge of office procedures
  • Understanding of the confidential nature of the post



  • Level 2 qualification e.g. NVQ, OCR/RSA, City & Guilds or GCSE (Grade A-C)
  • I understand that I will be asked to provide original certificates to verify my qualifications at point of offer



  • Recent work in an office environment (paid, voluntary, or within a training setting)

Additional Criteria


  • Professional telephone manner
  • Ability to work flexibly to meet the requirements of the placement

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust


Studdert Kennedy House

Spring Gardens



Any attachments will be accessible after you click to apply.


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