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Operations Manager

East Kent Hospitals University NHS Foundation Trust
£28,407 to £34,581 per annum, pro rata
Closing date
30 Sep 2023

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Other Health Profession
Band 5
Contract Type
Full Time
This post is an ideal and exciting developmental post for someone willing to extend their administration experience to encompass defined management responsibilities.

The role will support the Service Manager in the day to day operational management of the services region wide providing visible leadership alongside the Service and General Manager.

The post will support the Service Manager to develop and monitor the service strategies. The role will support the formulation of the annual business and finance plans.

It requires the post holder to be able to organise and co-ordinate a wide range of tasks within tight timescales, to work under pressure, show initiative and play an important role in the effective organisation and management of the team.

Informal conversations regarding the role are welcomed.

Main duties of the job

To provide full management and leadership to the administrative teams as well as being the operational manager to the junior doctors of the department of Renal. The ensures the provision of a high-quality coordinated service. The post requires the post holder to undertake a large proportion of management duties independently exercising initiative, discretion and skill, and to work flexibly with others across the team and wider organisation.

We provide a full comprehensive range of Renal Outpatient services from our own dedicated Outpatient Department, including Transplantation workup alongside our Transplant Centre of Guys & St Thomas Hospital.

We have our own dedicated Renal Inpatient ward (Marlowe Ward) which also provides acute Dialysis, this is based at Kent & Canterbury Hospital alongside our other services.

About us

We are one of the largest hospital trusts in England, with three acute hospitals and community sites serving a local population of around 700,000.

We also provide specialist services for West Kent and Medway.

We care about our patients and our people. We are focused on providing outstanding, safe patient care, and a positive working culture that benefits staff and patients alike. With our emphasis on staff training and development, a staff support scheme that's second to none, and a healthy package of benefits, it's easy to put down roots in East Kent Hospitals.

Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.

Job description

Job responsibilities

Please see the attached Job Description for list a full and comprehensive list of the main responsibilities of the role.

Person Specification



  • Experience of line management or supervision of staff for a minimum of two years.
  • Previous experience of managing challenging targets within tight deadlines.
  • Previous experience of managing a range of staff groups.


  • Previous NHS experience
  • Operational experience within an acute trust.



  • Excellent communication skills both verbal and written
  • Demonstrable IT skills in particular - Word, Excel, PowerPoint.
  • Intermediate Administrative skills including the ability to type accurately, diary management and take minutes of meetings as required.
  • Able to use own initiative
  • Managing complex workload with competing demands
  • Well organised and able to prioritise own workload and that of others.
  • Ability to work under pressure and problem solve, meeting demanding deadlines
  • Resolve conflict
  • Ability to set up systems and procedures to support the service



  • Knowledge of Management processes and procedures.
  • Project planning and management processes.
  • Knowledge of budgetary systems.
  • Knowledge of PTLs.


  • Knowledge of organisational structure and operating policies.
  • Extensive Knowledge of RTT and NHS Targets.
  • Range of NHS Computerised systems e,g, PAS Allscripts.
  • Basic understanding of NHS Terms and Conditions for Doctors and other staff



  • Minimum of A levels
  • Record of continuous professional and managerial development



  • Upholds and models the Trust values
  • Ability travel in a timely manner between Trust sites as an when required

Employer details

Employer name

East Kent Hospitals University NHS Foundation Trust


Kent & Canterbury Hospital

Ethelbert Road



Any attachments will be accessible after you click to apply.


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