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Unified Communications Technician

Mid and South Essex NHS Foundation Trust
Southend On Sea
£35,392 Per Annum (Pro Rata for Part Time)
Closing date
2 Oct 2023

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Other Health Profession
Band 6
Contract Type
Full Time
We are looking for a motivated individual with excellent communication, interpersonal and organisational skills who is dedicated to working as part of the team.

We have an opening for a Unified Communications Technician to be a part of the Unified Communications Team focusing on delivering the new Ring Central UC Platform and both high quality and reliable support of the group's existing VoiP & Analogue infrastructures across three acute trusts and expanding into the wider local health economy.

You will directly support the Trusts Digital Services Unified Communication & existing telephony platforms, in connection with Digital Services infrastructure issues.

Main duties of the job

The Unified Communications Technician post is a key position requiring a dedicated self-motivated capable individual ensuring the reliable and efficient support to our existing analogue & VoiP telephone infrastructures, comprising of CS1K/Avaya, Cisco Call Manager, Liberty Netcall, Redbox, Multitone Bleeps, Tiger Call logging & STCM systems, also involvement with new Unified Ring Cental platform. The role will require close liaison with Digital Services Service Delivery teams & external support organisations to ensure the Trusts published service level agreements are met.

You must be self-directed and able to work autonomously with the ability to interpret technical policies. The individual will be dealing with and process confidential Trust data.

You need to be able to implement and support technical solutions across the MSE Group, in the process liaising with and managing third party suppliers, short-term contractors and Trust staff as necessary. The post holder should have exposure to PRINCE 2 project management and have a strong understanding of ITIL service management methodologies.

You will be expected to assist the 3rd Line Technical Consultants and support organisations, in designing, developing and implementing complex technical solutions.

About us

Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 15,000 who serve a population of 1.2 million people.We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook - if you are dynamic, forward-thinking and enthusiastic we want you to join us.

We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.

Job description

Job responsibilities

Digital Services are committed to delivering services across the MSE Group in order to meet the ever changing user requirements and expectations. The MSE Group has a range of telepony platforms, both analogue & VoiP supporting key business and clinical departments. The post holder is responsible for all functions relating to the technical integration of these systems as well as the new RingCentral platform. There will also be an elements of contract management to assist with support of all telecoms platforms.

This will include development and support of bespoke applications in line with the MSE digital strategy.

Please see attached a full job description setting out the details of the role and responsibilities.

We look forward to your application.

Person Specification



  • As a minimum the post holder should have a good standard of general education, ideally with a relevant degree in subject or suitable experience.
  • Qualification or equivalent knowledge of Ring Central, Analogue, & VoiP systems, ( Avaya CS1K, Netcall Contact centre and/or Cisco communication systems and technologies ). IT service or service delivery also beneficial


  • ITIL V4 Foundation Certificate
  • PRINCE/Agile Foundation Certificate



  • Experience of working in an IT service management environment
  • Experience of supporting analogue and/or digital communications systems


  • Experience of delivering services in a 24 hour environment



  • Understanding of Unified Communications environments and relevant applications

Employer details

Employer name

Mid and South Essex NHS Foundation Trust



Unit 12 & 13, Comet Way

Southend On Sea


Any attachments will be accessible after you click to apply.


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