This job has expired

Urgent Community Response Team Lead

Central & North West London NHS Foundation Trust
£43,742 to £50,056 per annum
Closing date
30 Sep 2023

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Other Health Profession
Band 7
Contract Type
Full Time
Are you looking for a high performing role in an exciting and supportive team? Perhaps you are ready for your next challenge!

Home 1st Urgent Community Response (UCR) Team are excited to be able to advertise a Team Lead post.

In this role you will be expected to use your leadership skills to coordinate services and staff on a shift by shift basis, whilst providing expert clinical knowledge to support other staff and services remaining patient focused.

You will be a point of contact and support for the UCR Team Manager and UCR unplanned service manager, using your leadership experience to support staff and Lead the UCR team, driving forward NHS England plans for the development of Urgent Community Response services .

The post holder will be office based during the week, offering guidance to staff determining an appropriate patient pathway and care for acutely ill patients in the community to avoid unnecessary hospital admissions. The UCR team lead will support the Team and Service manager during the week, ensuring that the service is well led. This will include roster creation and management, providing regular Managerial supervision to staff, completing audits and reports as required. The role also includes driving forward service development within the team, leading both service development and team meetings, managing and escalation of concerns raised.

Main duties of the job

  • Perform managerial supervision to staff assigned to you.
  • Create the service roster in a timely manner, amending to record sickness, absence and changes.
  • Manage sickness absence.
  • Complete service audits as requested by the Team/Service Manager. Developing action plans where a need has been highlighted.
  • Act as a first point of contact for staff who raise concerns and issues/incidents relating to the team/service and manage these concerns.
  • Develop relevant local and standard operating procedures when identified to do so.
  • Key driver in service development using extensive knowledge of the UCR pathway.
  • Manage staffing on a weekly and daily basis, ensuring shifts are covered.
  • Understand the UCR Budget and manage costs and expenses appropriately.
  • Understand UCR vacancies.
  • Lead in recruitment of staff where appropriate, managing interviews and appointments. Arranging new starter inductions including uniform, IT hardware and access.
  • Manage the team in the absence of the UCR Team Manager.
  • Provide leadership to the team on a daily basis - remaining office based in a leadership capacity when working days in the week. Clinical time will be mainly when working allocated weekend. This is to support staff and team manager during social hours.
  • If there is a staffing crisis you may be required to work clinically to ensure the service is provided to patients.

About us

CNWL-MK is committed to providing quality health & social care services, tailored to the needs of individuals, public & private organizations, delivered close to home. Our services are designed to increase well-being & provide opportunities for recovery. We want our employees to feel valued, challenged & supported.

Our commitment as an employer & in accordance with the NHS constitution is to provide you with:
  • Clear roles and responsibilities and a rewarding job so that you can make a difference to patients, their families and carers' and
  • Personal development, access to appropriate training for your job and line management support to
  • Support and opportunities to maintain your health, wellbeing and safety and an environment free from harassment, bullying or

A good working environment with flexible working opportunities, consistent with theneeds of patients and with the way that people live their lives.
  • Fair treatment that is free from
  • Opportunities to engage in decisions that affect you and the services you provide, individually, through representative organisations and through local partnership working
  • Opportunities to enable you to be empowered to put forward ways to deliver better and safer services for patients and their

(Reference NHS Constitution January 2009)

Job description

Job responsibilities

As well as the managerial responsibilities listed above, the following clinical responsibilities are expected.
  • To work autonomously performing telephone triage and assessing new referrals to the service, questioning the referrer and having the ability to make a clinical decision that the patient is appropriate within the criteria for Home 1st UCR
  • To have the expert clinical knowledge and confidence to discuss complex diagnosis with referrer and the
  • To have the clinical awareness to understand these complexities and the impact for the patients
  • To perform comprehensive, specialist, holistic assessment and physical examination for acutely unwell individuals to prevent unplanned hospital
  • To plan, implement and evaluate care delivery for short term acute care, using evidence-based
  • To use advanced clinical skills to determine if symptoms warrant further investigation and/or
  • To liaise closely with Out of Hours Services, General Practitioner and other professionals involved in the patients care provision and to provide constant updates.
  • To continually have awareness of the need to respect peoples privacy, dignity and individuality and aim to provide care in an environment which is appropriate to the wishes of the person and to their current physical and emotional
  • To act in accordance with the extended role of a nurse/paramedic and be competent, or working towards, extended clinical skills including (but not exhaustive) nurse prescribing, phlebotomy, cannulation, male and suprapubic catheterisation. Physical manual handling of patient, patient movement and the care of mechanical
  • To provide empowerment and support and act as an advocate where appropriate to help people to actively engage in agreed treatment programs or goals, to maximise their independence, reviewing and evaluating efficacy
  • To provide medicines management support and advise in accordance with national and local
  • Collect, collate and evaluate a range of information to support clinical and service
  • Maintain accurate and up to date patient records, data bases and specialist reporting in accordance with CNWL MK Health Records Policy and professional
  • To continually develop and review acute illness pathways and practices to ensure that services are delivered efficiently and effectively providing best value to people and

  • Non-medical prescribers (NMP) will be required to maintain and develop the professional competencies and knowledge required to apply prescribing principles to their field of Which includes being able to demonstrate appropriate numeracy skills for prescribing, undertaking a patient history, undertake clinical assessment and diagnose.
  • NMP will demonstrate a clinical need within their role to justify
  • NMP will have sufficient knowledge to apply prescribing principles to their field of practice

Person Specification



  • oRelevant professional qualification and current registration.
  • oIndependent prescribing or willingness to complete training required
  • oFurther relevant degree/ Masters or willingness to work towards
  • oAdvanced Nurse Practitioner/Advanced Clinical Practitioner/Paramedic


  • oLeadership Course
  • oMentorship



  • Considerable post registration experience
  • Leadership experience
  • Operational experience in delivery of acute illness
  • Training / teaching staff
  • Management experience
  • Experience in a range of settings (hospital and community)
  • Advanced assessment skills/history taking


  • Project management/change management

Employer details

Employer name

Central and North West London NHS Foundation Trust


Home 1st Urgent Community Response Team, Bletchely Community Health services

Whalley Drive



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