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Deputy General Manager

Imperial College Healthcare NHS Trust
£66,718 to £76,271 a year pa inclusive
Closing date
27 Sep 2023

View more

Other Health Profession
Band 8B
Full Time
Due to the promotion of the current post holder, the opportunity has arisen for an experienced and dynamic manager to join the Cardiac Sciences Directorate, as Deputy General Manager. Cardiac Sciences is a large, busy and diverse Directorate at Imperial has an annual income plan of approximately �65m, and employs over 500 people across a range of professional disciplines. The service incorporates Cardiothoracic Surgery and Cardiology, which itself includes community-based services. The directorates services are based at Hammersmith Hospital which is home to one of London's dedicated Heart Attack Centres, so includes an emergency portal into our services. Our Directorate provides surgical, medical and diagnostic services as well as a full suite of outpatient activity, delivered virtually as well as in face to face settings. Our specialist services hold close working relationships with Imperial College, and our shared campus offers superb opportunities for joint working across research and academic portfolios.

The role will be based at the Hammersmith site, where the majority of the services are based, although there are elements of the service at both Charing Cross and St Mary's hospitals, as well as a number of community sites across North West London.

We are looking for someone with significant experience of operational management, who can balance the demands of a very busy workload and is dedicated to delivering excellent patient experience.

Main duties of the job

The Business Manager will report to the General Manager and will provide appropriate support to the General Manager and the Chief of Service in the delivery of all operational functions a discrete section of the directorate. This will include overseeing the administrative functions within the department, and ensuring all key performance targets are met, and Standard Operating Procedures are adhered to. The Business Manager will be responsible for ensuring that the appropriate data is available, analysed and presented to support business decision making, forging the gap between financial and business management. The post holder will provide an increased focus on the delivery of streamlined, efficient services which are managed and benchmarked nationally and internationally. These roles will lead on the project management of the cost reduction programmes and organisational change.

The Business Manager is key to the achievement of KPIs for the service, including the management of 18 week, cancer and diagnostic delivery across the sub-specialties. The post-holder will be responsible for day to day operational management of site specific outpatients and diagnostic scheduling services, including the management of administrative staff. The post is key to delivery of patient experience through responding to patient queries and complaints in person, via PALS or the complaints team and investigating DATIX incidents

About us

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part-time or job share.

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

Person Specification

Education/ Qualifications


  • Relevant first degree, equivalent professional qualification or suitable experience
  • Relevant post graduate courses or equivalent



  • Senior management experience and demonstrable capability and capacity in a complex healthcare environment
  • Demonstrable success in project management
  • Proven success in delivering change and performance improvement
  • Experience of budget and staff management
  • Experience of service redesign and development

Skills/Knowledge/ Abilities


  • Ability to think strategically and laterally
  • Strong sense of commitment to openness, honesty and integrity in undertaking the role
  • Excellent IT and financial skills including the ability to create and handle large document using word processing skills, producing spreadsheets and analysis for presentation at meetings
  • Excellent inter-personal and communications skills

Employer details

Employer name

Imperial College Healthcare NHS Trust


Hammersmith Hospital


W12 0HS

Any attachments will be accessible after you click to apply.


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