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Specialist Complex Discharge Coordinator

Norfolk and Norwich University Hospitals NHS Foundation Trust
£28,407 to £34,581 per annum, pro rata
Closing date
26 Sep 2023

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Other Health Profession
Band 5
Contract Type
Full Time
An exciting opportunity has arisen to join our fantastic Integrated Discharge Team as a Specialist Complex Discharge Co-ordinator to oversee and support our more complex discharges that require an advanced level of knowledge and expertise to progress. You will work alongside our discharge coordinators offering support, and development opportunities.

Our specialist Complex Discharge Coordinator, is an integral role within our Integrated Discharge Team, offering specialist knowledge and support to our Complex Discharge Nursing Team.

As the age demography of Norfolk is weighted towards the elderly, many of our discharges will involve liaising with local care homes, community teams, and voluntary services to ensure our patients can get ongoing support on the appropriate discharge pathway, acting as the patients advocate, ensuring they remain at the heart of all decision making.

You will work directly with our system partners to support the delivery of the Discharge to Assess Model.

Full and part time hours available

Interview date: 6th October 2023

Main duties of the job

We are looking for an enthusiastic person to join our Team of Specialist Nurses and Discharge Co-ordinators and Administrators.

Communication is key. We are looking for someone who can in a professional manner effectively communicate with a wide spectrum of people to achieve the best outcome.

We are also looking for someone who is confident, who, with previous experience/ skills that ensures information essential to the continued delivery of care and support is communicated to the Home First Hub.

We are patient centred and our goal is to deliver quality, timely and safe discharge.

Excellent organisational and problem-solving skills are a must for this role as you will be supporting the Specialist Nurses and Discharge Co-ordinators with patients who each require individual planning which will involve any number of external partners.

To support the IDT meeting, assisting with updates, providing information requested from the Home First Hub to provide support with complex cases which require further review and advice and case managing what is needed to progress discharge.

Most importantly and in keeping with our Trust's PRIDE values, we are looking for someone who has exceptional people skills as this role requires problem solving with MDT and system partners whilst having to maintain professional relationships.

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N& N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:
  • Flexible working hours
  • Fast Track Staff Physiotherapy Service
  • Multi Faith prayer room
  • Discounted gym memberships
  • Excellent pension scheme and annual leave entitlement
  • Wagestream - access up to 40% of your pay as you earn it
  • Free Park & Ride service direct to NNUH site
  • Free 24-hours confidential counselling support
  • On-site Nursery
  • On-site cafes offering staff discounts
  • Support in career development
  • Flexible staff bank
  • Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Job description

Job responsibilities

The following skills and experience will be required and are essential for the successful candidates:
  • To support with implementation of the discharge to Assess model, promoting the home first ethos
  • Ensure information essential to the continued delivery of care and support is communicated and transferred to the Home First Hub.
  • Be aware and actively support implementation of the Hospital Discharge Service Policy and operating model
  • Have a good understanding of the Discharge to Assess model, to provide specialist discharge advice to patients, staff & relatives, ensuring recommended written information is offered.
  • Act as a resource and support for the Specialist Discharge Nurses and Discharge Coordinators, working collaboratively with the voluntary agencies to support a safe and timely discharge
  • To provide educational input on pro-active discharge planning, understanding and promoting new initiatives within the evolving world of discharge

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

Person Specification



  • Foundation degree in Health Studies or BTec Certificate/Diploma or equivalent experience.
  • GCSE Grade C or above in English and Maths



  • Good communication skills and the ability to interact appropriately with patients, relatives, team members and other staff groups.
  • Good IT skills
  • Clear organisation skills and the ability to prioritise conflicting workload



  • Some previous experience in a health care environment

Attitude & Aptitude


  • Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
  • Demonstrates understanding and commitment to Equality, Diversity and Inclusion

Employer details

Employer name

Norfolk and Norwich University Hospital


Norfolk & Norwich University Hospital

Colney Lane



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