The post holder will:
Increase participation by children, young people, parents, and carers involved in the Specialist CAMHs service in shaping services, ensuring that this involvement is meaningful and appropriate.
Ensure that the communication needs of service users and their parents and carers are acknowledged and represented.
Actively promote a culture of participation throughout the service and facilitate a shared understanding/ethos that participation is everyone's responsibility.
Participate in CPD and other developmental activities.
Work along side system leads, partners and stakeholders to increase joint participation voices across the borough.
Follow defined practices and procedures under the management and co-ordinationof their line manager
Have a relevant and adapted Job plan according to the needs and requirements of the boroughthey will be working.Main duties of the job
o To embed the role of people participation within the local CAMHs service and carry out an analysis of current participation work across the service and relevant partners and groups, in order to develop a strong program of events and activities.
o To engage with all levels of the service structure including clinical teams and where required the North Central East London Collaborative regularly reporting to relevant groups on the activities, learning, recommendations, and results.
o To support and encourage all staff within the service to integrate user participation in daily practice as well as service development and provision of training.
o Making sure the service is communicating regularly with young people their families and carers, updating them on all current activities, user groups, forums, and wider activities.
o Managing users' group and forums for the service, ensuring there is regular attendance across groups and making sure the young people and families have the opportunities to gain leadership experience, e.g., chairing meetings, taking minutes & Managing actionsAbout us
Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.Job descriptionJob responsibilities
Please see JD (Job Description) and PS (Personal Specification) for full details of role requirements.Person SpecificationEducation/ Qualification/ TrainingEssential
- Good level of education GCSE or equivalent in English and Maths
- NVQ Level 3 or equivalent
- Evidence of Continuing Professional Development Willingness and ability to obtain and/or qualifications and training for development in the post as required
- Previous experience of advocacy or consultation and/or evidence of working in a similar field e.g., youth work
- Experience of work with children and young people and maintaining appropriate boundaries Experience of working with people with mental health difficulties & /or learning disabilities and family/carers
- Liaison with wider stake holders
- Experience of competently and safely using social media and digital technology to engage young people
Knowledge and SkillsEssential
- Experience in a healthcare setting
- Work in a multicultural setting, including working with interpreters
- Conducting audit and/or evaluation projects
- Contribution to research programmes
- Some personal experience of using mental health services
- Communication & Relationship skills: Well-developed interpersonal skills and ability to communicate effectively orally, and in writing complex and or sensitive information for dissemination both within and outside the NHS
- Ability to support individuals or groups in presenting their views
- Ability to creatively engage hard to reach groups and parents/carers, adolescents and children with a range of developmental and mental health needs
- Ability to present the views of service users to a variety of stakeholders, including at a strategic managerial level
- Ability to manage potentially conflicting agendas
- Current knowledge of issues facing young people with mental health difficulties and /or a learning disability and their parents/carers
- Knowledge of the issues involved in communicating with young people
- Analytical & Judgmental skills: Understanding of the impact of mental health issues on a child or young person's future opportunities, on their siblings and families
- Planning and organisational skills: Able to plan, organise and prioritise own workload. Organisation of meetings, minute taking and communicating with professionals.
- Physical skills: Good keyboard skills.
- Information resources: Able to present information in a variety of formats Competent use of other IT packages e.g. PowerPoint, Access.
- Competent in use of Word and Excel
- Proven ability to use, set up and maintain social media and digital communication channels effectively and safely in ways that creatively engage service users
- Research & Guidance: Good research and statistical skills, including ability to access and search evidence-based resources
- Cultural awareness: Aware of the potential impact of discrimination & disadvantage on mental health
- Flexibility: Able to be flexible and adapt approach according to need
- Able to work independently and to seek support as appropriate
- Able to use supervision well to improve output
- Cultural competence: Understanding issues involved in working with a multicultural population
- Multiagency networking: Able to grasp the complexities of the range of statutory and voluntary agencies involved in providing services for children and families
- Previous development or consultation role.
- Good working knowledge of voluntary, statutory and health agencies
- Physical effort: Able to sit in constrained positions for a substantial proportion of working time
- Mental effort: Able to concentrate intensely for a substantial proportion of working time, during client contact, teaching sessions, team meetings, preparing written work etc
- Emotional effort: Able to effectively manage boundaries as well as exposure to distressing/ emotional circumstances that might arise when working with groups who have a variety of mental health and/or developmental issues/needs
- Values: Respectful approach to service users, families, carers, colleagues and other professionals. Willing to negotiate and can handle confrontation effectively and professionally
Employer detailsEmployer name
- Able to work flexible hours and in a variety of different contexts outside the clinical setting
- Able to work to professional guidelines
- Must be capable of accountability for own work, of being guided by precedent and of working towards defined results
East London NHS Foundation TrustAddress
York House, 411 Barking Road
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