Divisional Manager Digital Clinical Services/Operational EPR Prog Lead

Moorfields Eye Hospital NHS Foundation Trust
£91,317 to £104,122 a year incl. HCAS
Closing date
4 Oct 2023

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Other Health Profession
Band 8D
Contract Type
Full Time
Reporting to the COO, The Divisional Manager for Digital Clinical Services post is a key position within the trust's senior leadership team structure.

Providing clear accountability for digital clinical services, the post holder will be responsible for ensuring appropriate operational insight and knowledge is incorporated into digital service design and for maintaining high quality service provision across digital services once implemented.

Accountable to the COO, the post holder will be responsible to both the Director of Digital Development and CIO to support the development of strategic relationships across ICBs in relation to our digital network, strengthening our ability to deliver a world-class digital front door and developing the digitally enabled future eye care pathway. They will be a key internal liaison between the Digital / IT Teams and operational and clinical service leads to ensure that digital / IT solutions are piloted effectively and land well within the Trust and help to improve the quality and efficiency of operational and clinical services.

They will lead trust wide corporate projects as required and contribute to trust wide initiatives and decision making through attendance at senior management meetings and trust's Excellence Portfolio. The first of these will be to provide operational knowledge and expertise in the development and delivery of a new electronic patient record.

Main duties of the job

The post holder will advise and support the COO, DDD / CIO, Executive Directors and Divisional Management teams in fulfilling a wide range of objectives including:
  • Assess and provide guidance on digital system design, particularly in relation to:
    • piloting to provide proof concept
    • operational workflow
    • clinical safety planning
    • delivery of benefits
  • Oversee and provide direct input into communication and engagement plans and content in relation to operational staff and operational readiness for EPR
  • Agree and validate business continuity planning for digital services
  • Maintain an Operational Readiness Risk Register for SPoA and EPR covering:
    • Operational, Adoption and Change risks
    • Training & readiness risks
    • Benefits risks
    • Communication & engagement risks
  • Provide assurance to Excellence Portfolio Board on the Operational Readiness of the organisation for EPR go-live
  • Oversee delivery of implementation plans for SPoA, providing assurance, holding project teams to account and ensuring benefits realisation
  • Engage in the development and sign-off of SOPs for core workflows
  • Lead the operational delivery of the EPR system go live
  • Support the COO on other programme management priorities e.g. Virtual and smart hospital project pipeline and outside of digital transformation
  • Actively engage with the ICS leads, cultivating strategic relationships alongside the COO, DDD and CIO to strengthen ability to deliver world class digital front door
  • Deputise for the COO as and when required

About us

Our organisational strategy sets our purpose in working together to discover, develop and deliver excellent eye care, sustainably and at scale.

Over the next five years we will deliver our strategic vision through our excellence portfolio, made up of five core programmes. We are making significant headway on a number of projects to support this outcome, most notably:
  • Implementing a Single Point of Access for referrals, through a telemedicine unit
  • Implementation of an EPR
  • Optimising patient portal, implementing digital letters and remote consent and digital pre-operative assessment
  • Embedding asynchronous and virtual appointments across clinical services

Evidence has shown that a lack of operational knowledge and understanding when designing and implementing digital services can cause projects to fail, de-rail or not realise the benefits intended. The Divisional Manager for Digital Clinical Services will provide a critical liaison role, initially on two key projects implementing an EPR, and the SPoA.

As well as being the operational lead for delivery of these projects, the DM for Digital Clinical Serviceswill be accountable for a range of services under the heading of digital clinical services. The corporate structure for these will be developed with the aid of the post holder. They will provide management responsibility to the department of digital medicine and digital services as they emerge, including HR, financial and performance management.

Job description

Job responsibilities


This post will be subject to a probationary period of 6 months.

During the probationary period, your suitability for continued employment will be assessed and provided a satisfactory standard is achieved and maintained, your employment will be confirmed.The probationary period may be extended or your employment terminated either during or at the end of probation, in line with the trust Probationary Policy. For the duration of the probation period, the notice period will be in line with contractual obligations on either side.

Lead Operational Performance and Delivery
  • To lead, direct and be accountable for non-clinical duties with the Digital Clinical Services.
  • To coordinate between the Department of Digital Medicine, Clinical Services Divisions, Access and Booking / Information teams ensuring smooth running services are maintained.
  • To be responsible for the development and implementation of strong and effective performance management systems across Digital Clinical Services, agreeing service delivery targets and KPIs to form part of the Trusts IPR as appropriate.
  • To be responsible for ensuring that effective communication systems are in place so that all staff are aware of Digital Clinical Services, how they function and what role they play in the organisation.
  • To be responsible for positive and effective relationships and communication channels with internal and external stakeholders and partners.
  • As it is developed, develop an effective divisional management structure and team, together with arrangements for the management and development of all staff within the division.
  • To ensure that the division maintains a commitment to equality, diversity and inclusiveness in all aspects of its activities, both in relation to service provision and employment, and that specific plans are implemented to support this agenda as appropriate.
  • To ensure appropriate public and patient involvement in service design and implementation as appropriate
  • Support the DDD/CIO in providing leadership across the digital portfolio, providing oversight and holding to account individual project managers working on the digital programmes.

  • Manage the implementation of systems, control processes and risk management arrangements to support monitoring of compliance with information governance standards, other trust wide policies and procedures and best practice requirements.
  • To be responsible for the effective and timely management and monitoring of complaints within the division, ensuring that lessons are learnt from complaints and incidents.
  • To be responsible for ensuring that effective systems for clinical governance are in place in the division, including audit and research.
  • To be responsible for ensuring that all risks are identified, analysed and managed using all available tools, including the trusts risk management framework, and that the divisions local risk register is maintained and risks escalated to the corporate register as appropriate.

Human Resources
  • To manage and direct the implementation of the trusts HR policies and procedures within the division, and to develop effective recruitment and retention, training and staff development strategies.
  • To be responsible for ensuring that systems are in place for all staff to receive an annual performance appraisal and to have relevant personal development plans.
  • To be responsible for ensuring that all divisional staff receive adequate and effective training and adhere to published policy and procedures.
  • To be responsible for ensuring that all staff are compliant with mandatory training requirements.
  • To work closely with HR to deliver the trusts workforce development agenda.
  • To promote high level leadership skills by demonstrating attributes consistent with the leadership qualities framework, and to promote and support the development of this these skills within the management team.

Finance and Service Delivery
  • Take budgetary responsibility for agreed areas of work ensuring resource management is in line with agreed financial targets and contribute to the Trust meeting its own corporate financial obligations.
  • To lead annual business planning for the function with input from clinical and other operational colleagues
  • Operate within the Trusts standing orders, standing financial instructions and schemes of delegation.
  • Develop and manage service level agreements with other NHS Providers as appropriate.
  • Prepare and submit funding bids to relevant third parties such as NHSE for digital project funding as required.
  • To be responsible for ensuring, in collaboration with the performance, information and finance departments, that all relevant staff within the division have the information, support and analytical capability to be aware of their performance in relation to key objectives.

Partnership Working
  • To maintain excellent relationships with ICB leads, local authorities, and other local stakeholders in order to ensure the trust maintains a positive image, promoting and developing our digital front door.
  • To liaise with partners in healthcare and digital technology, horizon scanning for opportunities and working closely with the DDD / CIO to harness these to the advantage of the Trust.
  • To build and maintain relationships with our core technology providers, monitoring SLA delivery and resolving any performance issues locally where possible.

  • To work collaboratively with other Divisional Managers, Divisional Directors, Service Directors, Executive Directors, and nursing and consultant colleagues so that all corporate objectives are achieved.
  • To deputise for the Chief Operating Officer as required and appropriate.
  • This job description is not an exhaustive list. It is also subject to change in light of service developments and in consultation between the post holder and the Chief Operating Officer.
  • Performance objectives and the post holders personal development plan will be reviewed annually with the Chief Operating Officer, or more frequently as considered necessary.
  • The post holder will take responsibility for their own personal and professional development and will be supported by the trust to achieve development opportunities as appropriate.
  • As a senior leader within the organisation they will have a key role in the embedding of the trusts values.

Person Specification

Education/ Qualifications


  • Graduate level qualification or equivalent experience.


  • Project management qualification



  • Ability to analyse highly complex information to support managerial decision making.
  • Ability to make decisions and lead in a multi-disciplinary environment.
  • Advanced communication, presentation & interpersonal skills & High degree of report writing skills.
  • Ability to provide vision and leadership.
  • Performance management skills.



  • Extensive experience of the management of clinical services within an acute NHS environment
  • Managing complex change, leading multi-professional and cross organisational development.


  • EPR or similar systems /digital implementation project delivery



  • Understanding of the health and social care management environment and roles and responsibilities within it.
  • Ability to develop strategy for the health economy.
  • Understanding of core technology drivers for change within healthcare

Employer details

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