An exciting opportunity has arisen within our IT Desktop Team in Margate. This is a a fixed term post for 18 months for someone with interest in Information Technology and who wants a chance to experience work within a fast paced environment.

We are seeking to recruit a self-motivated and driven IT Desktop Support Apprentice to join our busy and friendly ICT department.

You will be expected to provide hands on support.All applicants must have the ability to work under pressure and to tight deadlines and manage priorities effectively. Customer care skills are an extremely important factor to the role.

The post is 37.5 hours per week and college work commitment as part of the Apprenticeship programme

This role offers an excellent opportunity to join a large IT Service (100+ staff) that will offer opportunities for Career Progression to the right Candidates.

Main duties of the job

Provide high quality IT technical support and advisory services for EKHUFT staff, proactively managing incidents, accepting ownership, evaluating, resolving and enabling the rapid resolution of a broad range of issues, including performance problems and events, testing and implementing of hardware and associated software, in order to achieve high standards of customer service, minimise downtime for users and deliver optimum operational and business benefits

About us

Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.

The organisation is currently launching its new improvement focus in the form of an improvement system called We Care. The We Care System is a fundamentally new model that the organisation will be shifting to, it champions empowerment, promotes innovation and will bolster the connection and collaboration of staff throughout the organisation.

The We Care System utilises a multi-layered approach to improvement allowing staff to develop and produce a variety of ideas to combat the issues and problems that have been identified. The system allows for the deployment of:

• Strategic Initiatives which are long term projects and focus led and driven by our executive
• Trust Priority Improvement Projects which are short term projects allocated to a range of project teams made up from our staff groups focusing on impacting our True North metrics and breakthrough objectives
• Ward Based OMS which delivers daily management and continuous improvement on the front line.

Job description

Job responsibilities

Working closely with the field-based team the Apprentice will:

• Undertake the installation of new and replacement desktop hardware and associated software, using standard installation instructions and diagnostic tools within established procedures and quality systems.
• Support with the integration, conversion and configuration of equipment, in order to assist with the roll out of new technology and systems throughout the Trust.
• Evaluate, test and monitor desktop hardware performance, report details of equipment installed and removed
• Maintain and reconcile equipment and user databases, ensuring that all change management procedures are followed
• Undertake directory and system administration for all end user devices including workstations, printers, tablets, smartphones and peripherals
• Provide a high-quality customer service and technical advisory service to desktop users, resolve problems, maintain continuity of service and provide appropriate information and guidance, in order to achieve a high level of customer satisfaction and help ensure that the level of service and support matches or exceeds user expectations.
• Assist with the auditing of desktop equipment and maintenance of the hardware records, maintain details of equipment installed and removed, evaluate equipment for decommissioning, identify or remove equipment as appropriate

• Develop and maintain effective working relationships with suppliers, contractors and internal customers regarding the ordering, delivery and repair of equipment, resolve queries and provide for new and replacement equipment as necessary, in order to ensure that work stations and associated hardware is appropriate, compatible and meets the needs of the customer.

Person Specification

Experience

Essential

• General Understanding IT Operations, Service Desk, Incident Management
• Customer Service Experience
• Basic Grasp ITIL Principles / Quality & Performance

Desirable

• Customer Service Experience

Skills

Essential

• Accountability and Call Management
• Personal Motivation / Eye for Detail
• Problem Solving Skills
• Communication

Knowledge

Essential

• Hardware
• Software
• Familar with Desktop / Mobile Technology / Productivity Packages

Qualifications

Essential

• Ideally Minimum 5 GCSE's C and above, including Maths, English, and ICT (or Equivilants)

Attributes

Essential

• Calm & Tempered
• Self motivated
• Flexible

Employer details

Employer name

East Kent Hospitals University NHS Foundation Trust

Address

QEQM Hospital

St Peters Road

Margate

CT9 4AN

Any attachments will be accessible after you click to apply.

344-8543COR