We are looking for a suitably qualified professional, passionate about educating others in how to offer best quality care to people with a cancer diagnosis, to lead in the delivery of activities within the Integrated Therapies Training Unit (ITTU). The ITTU is the educational arm of the Complementary Health and Wellbeing (CH& W) service at The Christie NHS Trust an integrated, NHS plus service recognised as 'Outstanding' in CQC reports. The team provide a high-quality clinical service offering a free at source range of treatments, e.g. acupuncture, CALM/Stress management techniques, and bespoke health advice to patients, carers and staff. The focus is to empower and enhance resilience of all service users. Working in close collaboration with the School of Oncology, the ITTU delivers an array of courses to external attendees. The unique aspect to the courses run by the ITTU, is that they directly reflect the clinical work provided by the team and the majority of course facilitators are members of the clinical team. Ideally, we would be looking for someone who has training in or a working knowledge of, therapies such as acupuncture, reflexology, massage and mindfulness in order to advise prospective participants in course choices. We would need you to have an approved teaching qualification, experience in organising the delivery of virtual and face to face events, managing budgets and of creating meaningful management reportsMain duties of the job
The role includes wholly managing the ITTU with the guidance of the deputy clinical lead for the CH& W team. The successful applicant will co-ordinate the delivery of the educational events and day-to-day financial management. The postholder will be responsible for the day-to-day operational management of the unit, ensuring successful delivery of the educational events via the classroom and virtually and to develop new events to ensure that the unit stays abreast of up-to-date practices within the field of Integrative Therapies. The postholder will be required to optimise income generation opportunities, liaise with internal and external partners, including The School of Oncology and building professional relationships as appropriate.About us
The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country. We provide radiotherapy through one of the largest radiotherapy departments in the world chemotherapy on site and through 14 other hospitals highly specialist surgery for complex and rare cancer and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.Job descriptionJob responsibilities
DUTIES AND RESPONSIBILITIES
- To manage the daily operations of the unit to ensure it meets its aims and objectives.
- To be responsible for the development of the educational events to ensure they are delivered to the highest standard.
- To be responsible for planning and organising events, including an ability to make last minute adjustments and changes in arrangements.
- To make management decisions based on expertise and experience.
- To implement changes to the unit to support ongoing improvements and other measures.
- To develop and implement processes and standard operating procedures to ensure smooth operation of the unit.
- To be responsible for the collation, analysis and presentation of complex data relating to the activity of the unit such as evaluation reports and financial information.
- To undertake risk assessments and addressing risks pertaining to delivery of the classroom events.
- To develop a range of policies and procedures necessary for the delivery of the unit activity.
- To take delegated responsibility for the whole unit.
- To ensure that the unit activity provided embraces diversity, promotes equality of opportunity and is inclusive and always upholds the values, vision, mission and the good reputation of The Christie.
- To deal with difficult situations in a calm and pleasant mannerutilising excellent communication skills when resolving complicated and controversial situations between tutors, students, SoO, and other stakeholders and finding solutions to sometimes complex problems.
- To create procedures and processes for all the activities that need to take place as part of the role, and to continuously assess these in order to make improvements as and when necessary.
- To create roles and responsibilities for the ITTU, the tutors and the Diploma Programme Lead who are involved in delivering the events and to review regularly and update as and when necessary.
- To wholly manage the educational events delivered by the unit ensuring that all events run smoothly and the ITTU always presents with reliability and professionalism.
- To build and maintain professional relationships based on transparency, professionalism, consistency, honesty and mutual respect with students, the Diploma Programme Lead, internal and external tutors, senior management and any other stakeholders.
- To work alongside the tutors, Diploma Programme Lead and senior management to develop and deliver a programme of high-quality educational events and share learnings based on clinical evidence, research and data.
- To develop a calendar of events and assess the potential for new courses that are appropriate for the ITTU and up to date with clinical evidence, research and data.
- To manage the delivery of all events from inception and planning, marketing, room/virtual logistics, securing all required equipment (if appropriate), through to the successful delivery and evaluation.
- To evaluate all educational events and provide timely feedback to tutors and senior management to enable them to make any changes/improvements where necessary and enable them to continually provide a high standard of educational events.
- Liaise with prospective diploma students to provide them with all the information they require to make an informed decision about enrolling on the one of the diploma pathways. To provide appropriate and timely support, advice and guidance to active diploma students to ensure they have the best learning experience and complete their diploma in the required timescales.
- To assess the suitability of a venue for the delivery of the classroom events and to build a relationship with the venue proprietors and to negotiate the fees and create a suitable contract. To regularly review the contract and make any suitable adjustments as appropriate.
- Decide on the best methods of marketing educational events, whether this be by way of mail shots, the website, social media and advertising in relevant magazines/journals etc. To work with the School of Oncology to create relevant material and to ensure the right message gets communicated and reaches the right people in a timely fashion.
- To work towards accreditation for all educational events and alongside the tutors to facilitate their understanding of the process and provide any relevant support and advice
- To manage all tasks required regarding ITTU income and expenses, to record financial information and to produce meaningful financial reports for finance and senior management and to meet regularly to discuss the finances.
- To manage the ITTU budget and ensure that we always meet our budgeting targets.
- To be involved in business arrangements including negotiation for costing of events and billing processes.
- To play a key role in pricing strategies, supporting the Nurse Consultant
- To develop and deliver innovative cost improvement initiatives and maximise income generation.
Health and Safety
- Take an active role in assuring all appropriate Health and Safety regulations are adhered to by tutors when using the venue during classroom events.
- To ensure that all tutors are aware of, and adhere to, health and safety, security and fire policies and procedures using high level communication skills.
- oEducated to degree level or equivalent experience in appropriate subject
- oApproved teaching qualification
- oEvidence of Continuing Professional Development
- oQualification in a business/ management subject
- oQualification in events management
- oExperience of working within the area of Integrative Therapies
- oExperience in the delivery of virtual and face to face events
- oExperience of effectively managing budgets
- oExperience of meeting income generation targets
- oExperience of creating meaningful management reports
- oExperience of delivering educational events
- oExperience of using specialised financial packages e.g. Integra
- oExcellent oral and written communication skills
- oAbility to work safely and effectively under pressure
- oGood problem-solving skills
- oAbility to multi-task, manage priorities and workload
- oSelf-motivated and able to work autonomously
- oAbility to respond effectively and rapidly to changing situations
- oProven ability to develop strong working relationships
- oSkills in the use of specialist software packages
- oComputer literate with in-depth knowledge of PowerPoint, Excel and Word
- oKnowledge of the delivery of educational events
- oKnowledge of a range of integrative therapies
- oKnowledge of Health and Safety regulations
- oHighly competent in a variety of standard software applications including Word, Excel, Outlook and PowerPoint
- oKnowledge of the accreditation process.
- oAbility to demonstrate the organisational values and behaviours
Employer detailsEmployer name
- oAn understanding of and commitment to equality of opportunity
- oA flexible approach to working hours
- oGood general health and fitness
The Christie NHS FTAddress
Complementary Therapy - E00270
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