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​​Band 8a Deputy Head of Operational Performance

University Hospitals Birmingham NHS Foundation Trust
£50,952 to £57,349 a year
Closing date
30 Sep 2023

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Other Health Profession
Band 8A
Contract Type
Full Time
At University Hospitals Birmingham, we are committed to providing high-quality healthcare services to the people of the Birmingham and Solihull as well as the wider United Kingdom. As one of the largest healthcare organizations in the country, we constantly strive for operational excellence to deliver outstanding patient care. The last 12 months has seen a significant improvement in our elective recovery. We are currently seeking a highly skilled and motivated individual to join our team as the Deputy Head of Operational Performance to help maintain and further progress this transformation.

As the Deputy Head of Operational Performance, you will play a critical role in supporting the delivery of efficient and effective operational performance across UHB. You will work closely with the Head of Operational Performance and other senior leaders to develop strategies, implement initiatives, and drive performance improvements that will ultimately enhance patient experience and outcomes.

Please note this post is predominately based at Solihull Hospital, but will require frequent travel across all UHB sites.

Main duties of the job

The post holder will form part of the senior leadership team within the Operational Performance team, providing support and cover to the two other Deputies, whilst taking lead responsibility for one of the three key work-streams within the department Access & RTT, Pathway Management and Compliance.

The post holder will play a crucial role in monitoring performance across the operational divisions, identifying and escalating risks and working with operational teams to effectively plan capacity and take remedial action where necessary. They will support the Head of Operational Performance in ensuring there are robust systems in place to forecast performance and identify risks to delivery, and to develop effective tracking and escalation protocols within the service areas that they manage.

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification



  • *Degree level in a relevant field for example, business, management or economics or with equivalent experience.
  • *Relevant Post-Graduation qualification to Master's level in a relevant field or equivalent experience.
  • *Trained in the principles of effective waiting list management, including application of national best practice approaches.
  • *Trained in the use of NHS systems including PAS, and referral management systems.
  • *Evidence of continuous professional development.



  • *Significant experience in an acute NHS provider in a leadership role
  • *Extensive knowledge of RTT, national rulesets and associated technical datasets.
  • *Experience of leading teams, including the delivery of organisational change processes.
  • *Experience of performance managing teams and individuals, including setting and monitoring effective recovery plans.
  • *Highly developed experience in interpreting clinical pathways, understanding new processes and concepts
  • *Extensive experience of developing reports, models and support tools to monitor and support delivery of objectives and performance improvement.
  • *Extensive knowledge of NHS performance framework and associated mandatory data submissions and SitReps.
  • *Experience of managing budgets and delivering financial efficiency schemes.


  • *Experience in a health informatics or operational role.

Additional Criteria


  • *Exceptional communication skills, both written and verbal. Able to engage with senior leaders across organisations in both clinical and non-clinical roles.
  • *Highly developed analytical skills including the ability to undertake trend analysis and communicate complex data patterns to a variety of audiences.
  • *Highly developed organisational skills. Able to prioritise highly complex tasks accordingly in order
  • *Able to work during periods of sustained pressure.

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust



Mindelsohn Way


West Midlands

B15 2TH

Any attachments will be accessible after you click to apply.


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