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Project Support Officer - Service Implementation

East London NHS Foundation Trust
£42,471 to £50,364 per annum
Closing date
27 Sep 2023

View more

Other Health Profession
Band 6
Full Time
Are you interested in developing project management and system design skills? Do you have a passion for working to develop and deliver efficient and high quality mental health, community health, primary care, wellbeing and inpatient services? Then we have a great opportunity to join our newly developed Service Implementation Team.

We are looking to recruit a Project Support Officer to support the establishment of new services within the Trust. These roles would suit individuals with the ability to work proactively with a wide range of stakeholders.

You will be embedded in the Commercial Development Directorate and work in collaboration with our Business Development, Contracts and Procurement teams as well as with our frontline clinical service staff, service users and operational leads across ELFT, giving you a good overview of the whole system.

Main duties of the job

As a Project Support Officer you will support teams to mobilise new services by providing project support to boards and work streams, supporting the recruitment into the service, arranging project meetings and generating and updating project management materials. This will be a central coordinating role and therefore high levels of organisation and being a strong communicator are a must.

We are looking for someone who has a proactive approach to project management looking ahead at key tasks and identifying where you can add value, taking initiative to ensure that timelines are met and service leads feel supported and able to focus on their day jobs.

The project support officer will support the project manager for service implementation to ensure the timely mobilisation of all contracted services. Working closely with operational leads, corporate services and commissioners. The key delivery areas will includeo Providing project management support for the delivery of business cases from approval to full service deploymento Coordinating the roll out of project work streams including recruitment, estates, digital, finance, contracts and pathwayso Facilitating and monitoring the delivery of each work stream within specific timescales. The post holder will undertake this work in conjunction with project work stream leads, senior clinicians and managers and other internal and external stakeholders.

About us

Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations

Job description

Job responsibilities

Its a truly exciting time to join and help to shape a new team that aims to ensure that ELFT can mobilise high quality services effectively and efficiently. This will ensure that our service users can access high quality, innovative mental health services that are more integrated, more holistic, more accessible, leading to better experience and outcomes.

We hope you will consider joining us to be a part of this change.

We warmly welcome applications from the veteran community.

If you would like to discuss this role further please contact:

Sara Thomas, Service Implementation Manager:
Email address Job title Application telephone

Person Specification

Knowledge and Skills


  • oExcellent information management skills
  • oAbility to working to multiple, tight deadlines requiring input from colleagues
  • oUse of appropriate project management applications
  • oExcellent verbal, written (project documentation) and presentation skills
  • oProblem recognition and problem-solving skills, including conflict resolution
  • oEffective negotiation / Facilitation skills
  • oAbility to provide training and guidance to colleagues on service mobilisation processes and procedures
  • oExcellent Microsoft Office skills

Education/ Qualification/ Training


  • oEducated to degree level or equivalent work experience
  • oEvidence of continued professional development
  • oProject management knowledge to post graduate diploma level equivalent (or relevant work experience) e.g. APM, APMG, PRINCE2



  • oExperience of providing project support to large and multiple projects
  • oExperience of setting up admin and project tracking systems
  • oExperience of analysing and presenting information effectively in report form, in discussion and in presentations


  • oExperience of working collaboratively with a range of stakeholders, including service users, frontline staff, corporate services, operational leads, and commissioners
  • oProject support within the NHS

Knowledge and Skills


  • oAbility to understand, evaluate and present complex data
  • oEffective negotiation / Facilitation skills
  • oWell-developed analytical and numerical skills
  • oAbility to provide training and guidance to colleagues on service mobilisation processes and procedures
  • oExcellent Microsoft Office skills
  • oAbility to interpret and apply national guidance
  • oAbility to develop and maintain good working relationships with staff from a variety of backgrounds
  • oAbility to work autonomously and prioritise own workload
  • oAbility to work collaboratively and in teams
  • oUnderstands NHS structures for the delivery of mental health services
  • oService redesign and continuous improvement techniques
  • oChange management
  • oGood business acumen


  • oUse of infographic applications
  • oMental health, legislation and guidance
  • oQuality Improvement (QI) methodology



  • oFlexible approach
  • oMaintains confidentiality
  • oUnderstands concept of equal opportunities
  • oTo work on own initiative including ability to prioritise multiple tasks as well as work collaboratively in a team
  • oAbility to manage own workload
  • oTo manage competing demands, prioritise effectively
  • oDemonstrates high drive for achievement
  • oDemonstrates high ethical and professional standards
  • oDemonstrates a proactive and autonomous approach
  • oStrong interpersonal and communication skills

Employer details

Employer name

East London NHS Foundation Trust


Trsut HQ

9 Alie street


E1 8DE

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