Performance & PMO Manager

East London NHS Foundation Trust
£51,488 to £57,802 Per annum
Closing date
28 Sep 2023

View more

Other Health Profession
Band 7
Contract Type
Full Time
Are you looking for a new and exciting challenge? Are you a naturally helpful and creative thinking PMO & Performance Manager expert? Do you have proven experience leading PMO & Performance Manager services and processes?

Are you motivated by using data and information to improve operational performance? Do you have an eye for detail and great skills with business information tools to produce reports and graphical representation of data? Can you take complex information and produce proposals for senior staff? Are you able to challenge Suppliers to ensure that the NHS receives exceptional service and best value?

Main duties of the job

We are looking for an exceptional and inspirational PMO & Performance Manager to join our Estates Management team and support our staff, service users, buildings and facilities across our Capital programme, Compliance Programme and Contracts Management programmes

This role will be a highly visible member of the Estates team and will lead on all aspects associated with performance and data management

With over 130 properties across East London and Bedfordshire and a multitude of service contracts with NHS and Private sector providers, you will be instrumental in ensuring that we are providing the best possible experience and quality of care for the population that uses our services as well as staff and partners that work for our Trust.

About us

Our mission is to make a positive difference in people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.

Job description

Job responsibilities

As a dynamic and values-driven PMO & Performance Manager you will be committed to collaborative working and passionate about the equality, diversity and inclusion agenda. You will be a vision-led individual with a strong desire to make a difference and help steer our Trust into the future.

If you feel that your ambition matches ours, we look forward to receiving your application

Please refer to the job Description for full details

Does this job excite you but you feel as though you dont have experience in all of the areas listed in this Job Description, or that your skills and qualifications dont perfectly meet the requirements? We would welcome applications from under-represented groups in this sector such as women and BAME candidates.

At ELFT Estates, we are dedicated to creating a diverse, inclusive and authentic workplace, so if youre passionate about this role but your past experience doesnt align perfectly with every criterion or qualification in the job description, we actively encourage you to apply or to reach out for a conversation. You could be just the person that we are looking for - David Stevens, Director of Estates

Person Specification

Education, Training & qualifications:


  • Educated to a Master's Degree level or equivalent experience with working knowledge of managing a team and the understanding of service performance from contracted service providers.
  • Used to working under pressure and change.


  • Degree in Built environment, facilities, management, project management or similar relevant degree.
  • IOSH / NEBOSH Or equivalent

Previous Experience


  • Experience within Estates, Facilities and / or projects functions. and expertise within PMO specialism, underpinned by practical experience of performance management
  • Quality Performance Monitoring understanding using various methods - e.g. Electronic Data systems.
  • Proven PMO experience and practical experience of project management or similar support functions including data analysis and reporting and creation of systems and processes
  • Comprehensive understanding of the principles and frameworks of successful project/programme and performance management including robust assurance from a support perspective
  • To have excellent knowledge of MS Office, including excel to produce complex statistical reports, PowerPoint and Power BI.
  • Demonstrable experience in establishing, managing and reporting on metrics, KPIs, SLAs dashboards etc.
  • Proven experience in providing an effective service to internal stakeholders to achieve successful project, programme and portfolio outcomes
  • Experience of process mapping, writing Standard Operating Procedures (SOP) and Service Level Agreements (SLA)


  • Experience in a health care setting
  • Experience of working in a culturally diverse area. Good at working with all partnership groups to include contractors as well as clinical colleagues - e.g. Infection Prevention Team.
  • To have experience of Estates, Return Information Collection (ERIC) reporting and submissions
  • Experience of using a Computer Aided Facilities Management (CAFM) System (or a similar database centred system).

Skills & Abilities


  • Highly developed negotiating skills and able to manage disputes to resolution.
  • Excellent verbal and written communications skills with experience of writing reports and drafting complex documentation
  • Experience of compiling and maintaining comprehensive detailed records and producing recommendations based upon analysis
  • Ability to understand a complex multi - million-pound contracts to support the Contract Manager with local issues.
  • Ability to work to deadlines under pressure
  • A willingness to work flexibly to meet changing circumstances and demands
  • Accurate and methodical with strong attention to detail
  • Ability to communicate at all levels - this would include Patient Groups as well as Patients & all staff
  • Strong sense of accountability and prepared to take ownership of problems and issues to deliver a prompt, satisfactory outcome
  • Experience of Managing a Team of people.


  • Understanding of Statutory Compliance within the built environment
  • Well-rehearsed in Contract terminology and adapt accordingly to the contract delivery to meet the needs. Using best practise and values at all times.
  • Project Management experience



  • Understanding of maintaining/writing Estates & Facilities Policies and procedures to ensure compliance.
  • Knowledge of Capital Projects in a supporting role.
  • Understanding of maintaining/writing Estates & Facilities Policies and procedures to ensure compliance.
  • Understanding contract management processes, including KPI's and SLA's
  • Trained in a capacity to manage and maintain Health & Safety and Statutory Compliance guidelines within the Directorate in a supporting role and to ensure team compliance.
  • Full knowledge and understanding of the functional requirements of delivering estates services and interactions with PMO functions


  • Good sound working knowledge of Estates Programmes and services
  • Understanding of building services / estates statutory and mandatory compliance
  • An understanding of frequently used programming techniques
  • Experience of 'Lifecycle Modelling' and 'Whole Life Costing' for buildings and services.

Employer details

Employer name

East London NHS Foundation Trust


Trust HQ / Milke End Hospital

Alie Street


E1 8DE

Any attachments will be accessible after you click to apply.


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