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Outpatient CSU - Administration Manager

Manchester University NHS Foundation Trust
£28,407 to £34,581 per annum
Closing date
27 Sep 2023

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Other Health Profession
Band 5
Contract Type
Full Time
There are a number of exciting opportunities for full-time Administration Managers within the Outpatient Clinical Service Unit as follows

1) Rheumatology, Neurology, Immunology & Allergy Admin Manager

2) Diabetes, Endocrinology, Metabolism, Specialist Medicine Day Unit and Covid Medicines Delivery Unit Admin Manager

3) Main Outpatient Admin Manager

The post holders will be responsible for the management of defined A& C staff within the above specialties, alongside ensuring that a comprehensive, high quality and efficient administrative service is provided. In addition to this, the post holders will provide operational support to the medical and nursing teams and work closely with the OCS Scheduling Team to ensure the delivery of RTT and other key performance indicators are achieved. Please note that the post holder supporting Rheumatology will be required to travel to North Manchester General Hospital to support A& C staff within their remit.

The successful post holder for Main Outpatients will provide support to the Ops Manager for the weekly 642 process, attending/taking notes and actioning queries. They will work closely with the nursing team and provide a positive experience for patients/clinical staff who use the department. They will also line manage defined A& C staff within the Outpatient CSU who support the Reception Function for 4 different areas.

The CSU are looking for self motivated, enthusiastic individuals who thrive in very busy environments!

Main duties of the job

The post holder will develop, introduce and maintain systems and standardise operating procedures to guarantee the delivery of activity, performance targets and improving patient experience.

About us

MFT is England's largest NHS Trust with a turnover of �2.5bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.

We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research and innovation through the introduction of Hive our brand-new Electronic Patient Record system which we've launched in September 2022.

We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our new Green Plan which will set out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

Job description

Job responsibilities

To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.

COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not currently a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated, there is helpful advice and information available by searching on the NHS England website where you can also find out more about how to access the vaccination.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at

Were looking forward to hearing from you!

Person Specification



  • oDiploma Level Qualification in an administration related field (or equivalent level of experience)



  • Substantial knowledge and experience of managing staff


  • Substantial knowledge of the Trust Sickness policy and HR policies



  • oCapacity to work with clinicians and staff at all levels


  • oAbility to make calm rational decisions

Employer details

Employer name

Manchester University NHS Foundation Trust


Peter Mount Building

Manchester Royal Infirmary, Oxford Road,


M13 9WL

Any attachments will be accessible after you click to apply.


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