An exciting opportunity has arisen within the Royal Wolverhampton NHS Trust for a Server and Desktop Engineer to join the existing team.

Providing technical support across the Wolverhampton borough, this will include service to over 100 sites including New Cross hospital.

The Server and Desktop Engineer will be responsible for ensuring that any server related issue is dealt with and resolved to the satisfaction of the server manager, in addition the post holder will be responsible for assisting to support end user compute infrastructure to deliver the best possible user experience. They will also act as an escalation point for the server and desktop support teams on advanced technical matters.

You will be educated to a degree level or have equivalent experience, have experience in server and desktop support. You will be a highly motivated individual, able to lead, manage and define and implement technical solutions with ease. The successful candidate will be expected to have an in depth knowledge of Microsoft products, Good exposure to Active Directory and desktop management tools.

An understanding of NHS systems would be essential.

Main duties of the job

To provide hands on Desktop/Client support for The Royal Wolverhampton NHS Trust, To work as direct support for the senior Server / Desktop Engineer, take ownership of client side problems, and handle until an acceptable resolution is achieved.

To assist the senior Server / Desktop Engineer plan and carry out maintenance and upgrades in of the IT Client based services.

To assist with monitoring and help to proactively make adjustments to ensure the availability and performance of client and server based services throughout all sites of the Trust.

To assist in managing operating system deployment to all trust computers, using tools such as MECM and Ivanti

To assist in managing licencing entitlement and deployment across all trust devices.

Implement the security of access to the Trusts systems as defined by the server manager.

About us

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as Good by CQC. We have achieved numerous awards The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

Job description

Job responsibilities

To assist in managing licencing entitlement and deployment across all trust devices.

Implement the security of access to the Trusts systems as defined by the server manager.

Monitoring outstanding support requests against customer Service Level Agreements, prioritising calls effectively, keeping users up to date with progress and initiating escalation procedures where required.

To assist to analyse and investigate a range of highly complex technical problems and develop, design, and adapt specialist IT systems.

To assist the senior Server / Desktop Engineer in the design and implementation of new developments and projects directly affecting the client computing estate. To assist test and plan new systems prior to implementation in order to minimise impact on the Trusts day to day functions.

To assist the other Server Engineers, where required.

To take ownership of client side issues and problems, and handle until an acceptable resolution is achieved. To analyse and investigate a range of complex technical problems and develop, design, and adapt specialist IT solutions.

Assist the Server Engineer including training, motivating and coaching.

No budgetary responsibility though frequently working on highly sensitive, delicate and expensive computer hardware. Responsibility for administrating systems that can cost hundreds of thousands of pounds.

All Trust staff relies on the computer and phone systems to perform their duties. It is the post holders responsibility to ensure that the client computing systems are working correctly at all times. The post holder will have the expertise to manage client side issues and correct them.

Person Specification

Qualifications

Essential

• IT qualifications: Current Microsoft certifications related to client side computing
• Attended formal technical specialist training courses and kept up to date with IT industry seminars
• High standard of education to degree level

Experience/Skills

Essential

• Working knowledge of procedures, service level agreements, and change control.
• Good knowledge of planning and carrying out test environment processes.
• Able to diagnose and troubleshoot highly complex interrelated problems using a logical breakdown approach.
• General security awareness and comprehension of key issues.
• Expert knowledge of Microsoft OS's
• Expert knowledge of Name resolution and TCP/IP
• Extensive experience in large multi-site/server environment including support.

Employer details

Employer name

The Royal Wolverhampton NHS Trust

Address

New Cross Hospital

Wolverhampton

WV10 0QP

Any attachments will be accessible after you click to apply.

225-CORP-5513758-A