Assistant Director - Information Systems and Support (XN09)

Leeds Teaching Hospitals NHS Trust
£58,972 to £68,525 a year
Closing date
2 Oct 2023

View more

Other Health Profession
Band 8B
Full Time
Please note:

This is a fixed term contract role with a contract end date of 31 March 2025.

The salary for this role is subject to review and may change. We anticipate the salary will be confirmed prior to agreeing the start date for the successful applicant, at the very latest.

Are you an experienced information systems and support professional looking to make a real impact in health and care research management? Do you enjoy working on a varied portfolio with a dedicated team?

This is a great time to join NIHR as we look to expand many of our activities and deliver an excellent experience for those developing their health and care research careers.

We are seeking a highly motivated and adaptable individual to lead Information Systems and Support for the NIHR Academy. This is a key position within the NIHR Coordinating Centre, developing, managing and implementing Information Systems and Support to deliver strategic priorities and business plans. You will also contribute to strategic decision making across the organisation. This role would suit a dynamic individual who enjoys working across several areas and with different stakeholders.

Interviews will take place on Tuesday 12 September 2023.

Main duties of the job

As the Assistant Director for Information Systems and Support, you will be responsible for ensuring the NIHR Academy has the systems in place to deliver an outstanding service for all users, now and in the future. You will lead a team of talented individuals to develop, deliver and evaluate all aspects of information systems including procurement, IT support, governance, audits and continuous improvement for the NIHR Academy.

This is a national role, supporting and leading relevant cross-NIHR digital and information systems projects and initiatives as required.

About us

The National Institute for Health and Care Research (NIHR) has a mission to improve the health and wealth of the nation through research. The NIHR plays a pivotal role in attracting, training and supporting the best researchers and complements the additional NIHR investment in world-class research facilities and a skilled research workforce.

This role is hosted by the Leeds Teaching Hospitals Trust (LTHT) and delivers the work of the NIHR, leading on policy, strategy and delivery in respect of academic training in England and working closely with other NIHR centres and the Science Research and Evidence (SRE) Directorate at the Department of Health and Social Care (DHSC).

Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

Job description

Job responsibilities

Information Systems and Support leadership

The post holder will:
  • Develop and implement long-term IT strategies. This involves working with senior management to identify the company's IT needs and developing plans to meet those needs.
  • Take a lead role in NIHR national strategies involving IT ensuring that the Academy is represented, and its needs met at all levels.
  • Oversee the daily operations of the IT department. This includes ensuring that all IT systems are up and running, that data is backed up and secure, and that users can access the information they need.
  • Manage the IT budget. This includes tracking expenses, making sure that IT projects are on budget, and negotiating contracts with vendors.
  • Recruit and manage IT staff. This includes hiring and training new employees, as well as evaluating and developing the skills of existing employees.
  • Maintain relationships with IT vendors. This includes working with vendors to develop and implement new IT solutions, as well as resolving any problems that may arise.
  • Keep up to date on the latest IT trends. This involves reading industry publications, attending conferences, and networking with other IT professionals.
  • Communicate and manage change effectively to internal and external stakeholders in a timely manner, taking particular care in the implementation of the management information system and the changes in relation to increasing workloads for staff, dealing with questions, resistance and potential challenges from staff in a diplomatic and sensitive manner.
  • Lead on special projects where IT expertise is fundamental to ensure successful delivery.
  • Oversee NIHR Academy IT security and compliance with industry standard.
  • Oversee the Academys Continuous Improvement process
  • The Assistant Director Information Systems and Support is a critical member of the senior management team and plays a vital role in the success of any organisation. They are responsible for ensuring that the organisation's IT systems are reliable, secure, and efficient. They also need to be able to balance the needs of the business with the needs of the IT department.
  • To be successful in this role, the Assistant Director Information Systems and Support must have a strong understanding of IT systems, as well as the business needs of the organisation. They must also be able to effectively manage people, budgets, and projects.

Member of the NIHR Academy Executive Board

The post holder will be a member of the NIHR Academy Executive Board and in that role will be expected to:
  • Deputise for the CEO and Director of Programmes and Impact at national meetings, as required
  • Implementing and managing change, devising and communicating new policies where necessary
  • Play a key part in cross NIHR and national strategic initiatives and projects, taking on a lead role where necessary.
  • Oversee the implementation and delivery of new initiatives and projects as they arise
  • Contribute to the overall leadership of the NIHR Academy Executive including playing a key role in setting organisational culture, structure and governance

Communication and engagement

The post holder will be expected to:
  • Lead the development of reports and papers for strategic and policy meetings and publications
  • Liaise with other national programmes, wider NIHR, Department of Health and Social Care staff, other key funders of health and social care and the academic community as necessary
  • Deliver presentations to national stakeholder groups and relevant conferences
  • Take lead responsibility in the development of briefings requested from various sources including DHSC, NIHR Centres Exec Board, other government departments, other stakeholders and partners and ministers offices (including Parliamentary Questions, and Select Committees)
  • Act as a representative for NIHR Academy and NIHR more widely at national meetings, workshops and conferences, often having to defend NIHRs position in a public setting.

Provision of leadership to the Information Systems and Support team

The post holder will lead the team responsible for the delivery, evaluation and improvement of information systems and support for the NIHR Academy. This will involve:
  • Providing leadership, advice and support to the Senior Programme Managers in maintaining and developing current and new streams of work.
  • Taking responsibility for planning highly complex workloads with a broad range of activities, some that are on-going and some which require formulation and adjustment of plans or strategies. The workloads can be highly evolutionary needing to adapt plans in a rapidly changing environment.
  • Developing and oversee team goals and objectives in order to deliver against key milestones and KPIs
  • Create and maintain a culture of inclusivity
  • Ensuring delivery of activities and projects in line with business plans and KPIs
  • Ensuring effective team contribution to NIHR Academy wide initiatives such as continuous improvement work, and culture and values.
  • Providing leadership on a team and individual basis including the direct supervision of staff, objective setting, appraisals, recruitment and appropriate personal and career development plans.
  • Ensuring staff are aware of and adhere to NIHR Academy SOPs and DHSC requirements

Person Specification



  • First degree (undergraduate)
  • Higher degree or postgraduate management qualification or equivalent experience


  • ITIL (IT Service Management) Level 3 Accreditation
  • IG and GDPR Certification



  • Significant experience of working at a senior level in an IS management role
  • Experience of management at a senior level
  • Sound technical understanding of information management systems
  • Experience of negotiating with suppliers and third parties at all levels
  • Experiencing managing a team, including direct line management experience
  • Knowledge of the following: Data Protection Act (1984/1998), Health and Safety at Work Act (1974) GDPR (2018)
  • Knowledge of Cyber Security best practice
  • Knowledge of Enterprise Architecture and industry best practice


  • Experience of managing IT services in a complex business environment
  • Experience of implementing ITIL practices in a complex business environment
  • Knowledge of the DHSC Information Governance Framework
  • Experience managing information systems and IT in a public sector organisation
  • Experience developing and managing research management systems

Skills & behaviours


  • Strong relationship management skills and an ability to negotiate and facilitate
  • Effective and inclusive leadership at a senior level
  • Effective communicator, both written and verbal across all levels within an organisation
  • Ability to work with minimal supervision
  • Ability to make decisions at the appropriate time with limited referral, taking into account the need of the situation, priorities, constraints and the availability of necessary information
  • Ability to deal with complex problems and situations that require both controlled and sensitive resolution
  • Well organised and adaptable
  • Knowledge of Windows operating systems and MS Office applications including MS Project and MS Visio
  • Willingness to keep abreast of and having a keen interest in IT developments which can be introduced in a research management setting
  • Advanced oral and written communication skills
  • Ability to analyse, interpret and present complex information
  • Advanced keyboard skills
  • Ability to use own initiative and take ownership of work


  • Knowledge of CASE tools
  • Familiarity with the Google platform

Additional Requirements


  • Willingness to work out of hours to ensure minimum disruption to services in the event of system upgrades, installations or problems
  • Ability to maintain confidentiality

Employer details

Employer name

Leeds Teaching Hospitals


NIHR Academy

21 Queen Street


Any attachments will be accessible after you click to apply.


Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert