IM&T End User Computing Technical Specialist

London Ambulance Service NHS Trust
£51,488 to £57,802 Per annum Inclusive of HCAS
Closing date
24 Sep 2023

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Other Health Profession
Band 7
Contract Type
Full Time
This is an exciting new opportunity to be part of a growing team in a London-wide Trust. The role combines project and BAU activities so will be a fantastic opportunity to develop your skills and career.

You will be given the opportunity to create innovative technical solutions, interacting across the Trust, whilst working closely with IM& T support teams. You will be responsible for playing a key role in simplifying, standardising and automating our end user devices. Due to this you will need to be proactive with a 'can-do' attitude.

The role entails specialist end user IT support for staff throughout the Trust, acting as an escalation point to assist 1st and 2nd line support staff as well as providing technical steer to the EUC team in the area of modern device management. You will be managing over 3000 windows endpoints and 6000 ios/ android devices and performing the investigation and resolution of complex operational incidents, recurring incidents and problems.

Establishing and applying standards for hardware and software. Creating, deploying and maintaining standards, systems and build images.

If you're looking for a role offering the chance for creativity, innovation, fast paced and you enjoy a challenge, join us and make a difference.

Main duties of the job

  • To provide 3rd line support, technical expertise and knowledge within the End User Computing (EUC) team to ensure staff throughout the Trust both on-site and remote receive the highest quality experience for their workplace services.
  • Act as an escalation point to assist 1st, 2nd line and EUC support staff as necessary.
  • Perform the investigation and resolution of complex operational incidents, recurring incidents and problems relating to the End User Computing Services.
  • Protect LAS systems and applications against cyber-attacks by remediating Zero day exploits, threats and vulnerabilities immediately and out of hours as required.
  • Proactively research and respond to all LAS end user device vulnerabilities in line with IM& T security policies.
  • Perform changes as required in alignment with the Change Management Process.
  • Perform project work as required acting as subject matter expert for End User Computing.
  • Establish and apply standards for hardware and software provisioning.
  • Create, deploy and maintain endpoint configurations, build images using industry standard technologies

About us

London Ambulance Service NHS Trust is the busiest ambulance Trust in the UK. We cover an area of 620 sq. miles, serving one of the world's most dynamic and diverse cities. We handle over 1.9 million emergency calls from across the capital and attend more than 1.2 million incidents every single year as well as delivering a 24 hour NHS 111 Integrated Urgent Care Service.

End User Computing is a pragmatic, tight knit and collaborative team. In line with our strategic goals and fast paced technology, the team has gone through major change and this newly created role will play a key part in delivering IM& T Directorate objectives.

You will, therefore, have the opportunity to join the team at an exciting time of growth and to gain experience of being involved in a varied portfolio. If you're a passionate Mobile Device Management and End User Computing Specialist who is looking for a new challenge and a team that can provide a high level of mentoring and support, this is the perfect opportunity for you.

Key Benefits
  • Annual leave starts at 27 days rising to 33 days, plus bank holidays, in line with agenda for change (NHS terms and conditions)
  • Access to wellbeing services including occupational health and counselling
  • Access to NHS Pension scheme
  • Needs based training
  • Salary sacrifice cycle-to-work scheme
  • Interest-free travel season ticket loan

Job description

Job responsibilities

Applicants are advised to read all the information enclosed in the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.

Priority will be given to staff at risk candidates.

We reserve the right to close the application window early if we receive a high volume of suitable applications.

Please see the Job Description for further details.

Person Specification

Qualifications, Accreditations, Education


  • Degree in IT related subjects or equivalent experience
  • GCSE Mathematics and English Language
  • Formal Industry certification e.g. Modern Desktop Administrator, Microsoft 365 Administrator, ITIL, or successfully obtained within the first 9 months of employment or demonstrable equivalent experience.



  • Extensive specialist end user support experience, knowledge and use of Active Directory, Group Policy creation and management in a work / business environment
  • Extensive experience and knowledge of Windows operating systems and lifecycle, end user hardware, software and tooling products i.e. SCCM, MDT, Office 365 admin tools. OS build creation and deployment using SCCM Task Sequence and the creation and management of distribution points
  • Previous experience within a Service Management environment
  • Extensive 3rd line support and root cause analysis, experience in Windows 10, Intune, SCCM and O365
  • Substantial knowledge and understanding of emerging endpoint management solutions such as Windows Autopilot, Microsoft Endpoint Manager and a strong passion for EUC technology and lifecycles in a work / business environment


  • Experience in the management and provisioning of Windows devices via modern cloud methods such as Windows Autopilot and Microsoft Endpoint Manager (MEMCM). Experience working with iPads, Tablets, Smartphones, VDI (Windows Virtual Desktop), VPN (Cisco), Wi-Fi, DSL, BYOD



  • Excellent working knowledge of Microsoft tools Office, Visio and Project
  • Advanced keyboard skills

Employer details

Employer name

London Ambulance Service NHS Trust


Waterloo - HQ

220 Waterloo Road



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