The role will involve supporting the RTT Leads in a range of duties including administrative support to deliver both governance and performance functions.
Develop and maintain an effective and efficient service from the Validation department actively supporting the Team in delivering the Trust's and National key performance targets.Main duties of the job
Management of RTT administrative staff, including allocation of work, training and performance management, appraisal and appropriate escalation to RTT LeadsAbout us
Join us atUHSussex, every day is different, you can be the change, better neverstops
AtUHSussexwe're proud to be at the heart of the NHS. As one of theUK's largest acute Trusts, we're a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.
Improving lives:We are a vibrant and inclusive organisation, with hardworking, talented and dedicated individuals, who work together towards a common goal, to always put ourPatient First.Our mission is summed up by our 'where better never stops' motto and no matter the role atUHSussex, you will play a part in driving us forwards and in improving the lives of patients across Sussex.We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in ourwellbeing programmefor staff which is extensive and designed to support you when you need itbecausewe know that to look after others we must first look after ourselves.
Build a career with us:As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosingUHSussexyou are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that youdo.Job descriptionJob responsibilities
Develop networks and liaise with other hospital professional groups and outside agencies as requiredon behalf of the department. Respond to any general queries with varying levels of complexity from the Teams and direct them to alternative information sources if appropriate. Provide close support for Team member/s responsible for organising meetings and conferences Respond to frequent enquiries from managers, stakeholders, professionals and, less frequently, the general public, offer support and guidance including using written, verbal and face-to-facecommunication. Using empathy, tact,sensitivity and judgement to deal with all queries in a professional, confidential and sensitive manner, especially where there are barriers to understanding. Manage and dealing with complex,sensitive, confidential and continuous information. Take accurate telephone messages, collect relevant information, and deal with difficult callers, including members of the media in a confident and friendly manner. Liaise with staff and managers over a range of issues. Take notes when required and distribute after approval. Proof-read documents for spelling, punctuation, format and grammar. Reformat documents as needed.Person SpecificationQualificationsEssential
Desirable Knowledge, Training, ExperienceEssential
- Higher education or equivalent competence, evidence of continued learning
- Excellent understanding of RTT, proven validation experience, supervisory experience,
- Good understanding of care pathways
- Good communication skills, ability to build effective working relationships, demonstration of managing a complex and varied workload
Employer detailsEmployer name
- Ability to analyse a variety of data
University Hospitals Sussex NHS Foundation Trust (279)Address
Royal Sussex County Hospital
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