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Clinical Lead For Complaints And Concerns (Maternity)

Aneurin Bevan University Health Board
£44,398 to £50,807 per annum
Closing date
26 Sep 2023

View more

Other Health Profession
Band 7
Contract Type
Full Time
Aneurin Bevan University Health Board maternity services is seeking an experienced, enthusiastic and committed midwife to join their team. This role is essential to support and improve women and birthing peoples experience of maternity care. Having excellent written and communication skills, as well as organisation and time management skills you will be expected to ensure effective management, response and learning in relation to maternity concerns You will be required to provide a compassionate response to women and their families when concerns are raised regarding care. Whilst the majority of care receive is perceived positively, women who do not perceive their care positively, require an empathetic and timely response to any concerns raised. The successful candidate will be required to respond to both informal and formal concerns through excellence in complaints response letters.The candidate will be expected to work closely with the senior midwifery management team, the governance lead midwife, the general manager and Head of Midwifery to ensure there is an integrated approach to concerns raised. Identifying themes and ensuring that feedback and learning is disseminated across maternity services will be an integral part of the role.

The ability to speak Welsh is desirable for this post Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

Review concerns as they are received within the department and make early contact to gather details and provide information.

Investigate concerns both formally and informally

Provide excellent and timely response to concerns

Identify themes and trends for learning

Provide training and education for maternity staff

Engage with incident investigation process and act as family link.

About us

Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Person Specification



  • qualified midwife
  • degree level
  • understanding of PTR regulations
  • prior experience of complaints
  • knowledge of datix
  • report writing experience


  • RCA training



  • all round midwifery experience
  • leadership experience
  • ability to deal with distressing situations /people
  • evidence of teaching/presentation
  • ability to analyse information and draw conclusions



  • Sensitivity to organisational culture, structure and environment
  • Understanding of key issues that affect the service
  • Knowledge of clinical governance as a theory and in practice
  • presentation skills



  • kindness dignity respect
  • caring compassionate
  • ability to deal with complex sensitive situations

Employer details

Employer name

Aneurin Bevan University Health Board


The Royal Gwent Hospital

Cardiff Road


NP20 2UB

Any attachments will be accessible after you click to apply.


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