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Apprentice Information Officer

James Paget University Hospitals NHS Foundation Trust
Great Yarmouth
£10,296 per annum
Closing date
23 Sep 2023

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The Trust is looking for motivated and enthusiastic individuals who are keen to develop new skills and start their career development within Informatics. If you have natural interest in data and healthcare, we would like to hear from you.

The successful candidate will be required to complete the Level 3 Data Technician Apprenticeship. You will be employed on a 15 month fixed term contract for 37.5 hours per week. The successful candidate will have a minimum of 4 GCSE's grade 3/D or above including Maths and English or equivalent.

In order to qualify for funding individuals must:
  • be aged 16 or above
  • not be enrolled on another apprenticeship, or another DfE funded FE/HE programme
  • spend at least 50% of their working hours in England over the duration of the apprenticeship
  • have the right to work in England
  • be a citizen of a country within the European Economic Area (EEA) (including other countries determined within the EEA or those with bilateral agreements), or have the right of abode in the UK, and have been ordinarily resident in the EEA (including other countries determined within the EEA or those with bilateral agreements),
  • or a non-EEA citizen with permission from the UK government to live in the UK, (not for educational purposes) and have been ordinarily resident in the UK for at least the previous 3 years

Please ensure that you clearly state your qualifications in your applications e.g. if asked for a GCSE Maths simply writing 'Maths, 3' is not sufficient.

Main duties of the job

As an Apprentice Information Officer we will train you to use a number of tools to extract and automate data sets from a number of different sources. You will interpret this information and produce reports that convey their meaning easily to the recipient. By adding value to the raw data you will be helping to empower the workforce by putting the right information in front of the right people, at the right time. We see this role as an entry point into the world of Business Intelligence and healthcare. The role will build the successful applicants skills in SQL, Excel and other reporting tools.

The successful candidate will be able to prioritise their own workload and use their initiative to achieve specific deadlines, whilst working as a member of a team with its own priorities and deadlines.

Upon successful completion of the apprenticeship, you will be invited to apply for a permanent Band 4 position with the team.

About us

All roles within the Trust require staff to demonstrate our core values in the care they provide to patients. All members of staff should consider these behaviours an essential part of their job role.

Courtesy and respect
  • A welcoming and positive attitude
  • Polite, friendly and interested in people
  • Value and respect people as individuals

Attentively kind and helpful
  • Look out for dignity, privacy and humanity
  • Be attentive, responsive and take time to help
  • Visible presence of staff to provide the service

Responsive communication
  • Listen to people and answer their questions
  • Keep people clearly informed
  • Involve people

Effective and professional
  • Safe, knowledgeable and reassuring
  • Effective care and services from joined up teams
  • Organised and timely, looking to improve

Job description

Job responsibilities

The apprenticeship will see the successful candidate working towards the following:
  • Directly support the operational teams in their monitoring and provision of accurate, timely and relevant management information related to key performance targets.
  • Assist in the maintenance of the Trusts Information Systems and provide appropriate reports to the organisation i.e. waiting times, activity and key performance indicators.
  • Collect and quality assure data within the Trusts Information systems.
  • Carry out basic data analysis and subsequently produce charts, tables and reports for viewing and use by the staff across the Trust.
  • Assist with / produce regular reports for the Trust and external organisations on the progress against local and national key performance indicators.
  • Function in a support role on project teams tackling projects such as RTT performance.
  • Monitor the IS Inbox, dealing with queries, escalating issues and logging requests on the IS Planner.
  • Carry out any other duties at the request of the Head of Analytics.

Please note that the vacancy may be closed early if we have sufficient interest.

Person Specification



  • Good general level of education including a minimum of 4 GCSE's or equivalent including English & Mathematics
  • Willingness to complete the Level 3 Data Technician apprenticeship


  • Recognised Professional IM& T qualification or working towards.



  • Previous experience of Microsoft Excel or similar software


  • Knowledge of SQL query language.
  • An awareness of NHS data standards
  • Experience of analysing data sets using Microsoft excel, Microsoft Access, SQL or similar software



  • Excellent communication skills both written and verbal, have the ability to communicate at all levels.
  • Ability to assess, resolve and forward queries relating to data and information


  • Advanced numeric skills and intermediate statistical techniques.

Employer details

Employer name

James Paget University Hospitals NHS Foundation Trust


James Paget University Hospitals

Lowestoft Road, Gorleston

Great Yarmouth

NR31 6LA

Any attachments will be accessible after you click to apply.


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