The role of the ICT Trainer is to provide and deliver a range of clinical and non-clinical courses to trust employees and local stakeholders. These sessions will take a variety of formats from ad hoc sessions, individual 1:1 office based training to larger classroom based training and over MS Teams when relevant.
The ICT Trainer takes responsibility for course co-ordination, course content design and documentation, training materials, provision of classroom-led training, lesson planning and training support and be expected to assist in the production of a quarterly training schedule.
To provide support, encourage and assist in the personal development of colleagues.
The role is responsible for ensuring that users of trust ICT systems have the relevant access rights to applications, and that training is given before the rights are assigned.Main duties of the job
The ICT Training Team provide training on a number of clinical and non-clinical systems across multiple sites within St George's University Hospitals NHS Foundation Trust.
We are looking for an individual with experience of the NHS and knowledge of these clinical systems to join us as an ICT Trainer and deliver training to staff across all roles in the trust.
Working as part of a close team, the successful applicant will be responsible for developing and delivering training and support to staff, maintaining training records and course materials, and assisting users during ICT project implementations as the Trust looks for new and innovative ways of using ICT to support Patient Care.
The successful applicant must have excellent ICT Skills and Microsoft Office knowledge. They must also have excellent communication skills, a professional manner and a desire to assist and support colleagues to get the best out of ICT systems.
It is desirable that the successful applicant has previous training experience and in depth knowledge of Cerner and experience of NHS processes. Experience with e-learning creation and using Captivate software would also be advantageous.About us
The post holder is expected to have a clear understanding of how this post contributes to the achievement of the trust vision of:
A thriving Foundation Trust at the heart of an integrated healthcare system. One that delivers improved patient care at a community, hospital and specialist setting, supported by a unique and nationally recognised programme of research, education and employee engagement.
We expect all our staff to share the values that are important to the Trust, being Excellent, Kind, Responsible & Respectful, and behave in a way that reflects these.
St George's University Hospitals NHS Foundation Trust is committed to safeguarding children and vulnerable adults and expects that all staff will share in this commitment. The Trust is clear that all staff have a responsibility to be aware of children and adult safeguarding policies and procedures and that each member of staff, clinical and non-clinical, will attend child or adult safeguarding training that is provided at an appropriate level to suit their role. The Trust has the additional expectation that all staff will be able to identify concerns and know what action to take.Job descriptionJob responsibilitiesMain Duties/Key Results Areas:
- Post holder will present at staff induction programmes, and to doctors at each changeover.
- Assist staff where appropriate on drop-in sessions that are regularly scheduled, responding to users queries by phone or email when appropriate and assisting with on-line training
- Regularly conduct Training Needs Analysis and report to senior managers where training needs are identified.
- Trainers need to be able to communicate confidently and articulately with small or large groups, in sometimes difficult situations, where the audience may not be receptive or even hostile and antagonistic.
- Trainers need to be able to motivate audiences into using new tools, encourage nervous and apprehensive people in the use of computers & train groups with varying levels of competency.
- Trainers will present courses as scheduled, but also need to co-ordinate 1:1 sessions and other ad hoc sessions to fit in with intended recipients.
- Training projects will be managed by the ICT Training Manager with targets and expectations set.
- Trainers may need to review and generate new course material as the situation determines.
- Job requires dealing with users queries and guiding staff in the right direction where appropriate.
- Identify individuals training needs through Training Needs Analysis and to recommend appropriate training where required.
- Test and review applications and identify areas for improvements in their use and functionality.
- Ensure that appropriate levels of attention are given to individuals, especially in group situations, where the knowledge of individuals will vary.
- Trainers, as well as working to agreed schedules and assisting in producing the training schedules, will need to co-ordinate their own time and the impact on others.
- Individuals may be required to cover for other team members in case of absenteeism.
- Trainers will need to manage interruptions when providing advice, conducting office based duties and in classroom training sessions to deal with ad hoc queries and individuals issues.
- Trainers will generally work to policy and guidelines established by the ICT Training Manager.
- They also provide input on specific training issues, strategic reviews and ICT related policies which impact the department and the Trust.
- Trainers may be required to generate new courses, training material and compile the training schedule for a given period.
- To use software such as Captivate or Articulate to create E-learning modules.
- Trainers need to ensure that Training Rooms and ICT resources are used properly and safely by course delegates and members of staff, and ensure the physical security of these facilities.
- Responsible for specific training packages and appropriate use of ICT systems around the Trust, and ensuring that the Trust gains maximum benefits from Return On Investment into ICT Applications.
- Delivery of core specialist training in ICT applications used around the Trust such as Cerner.
- Responsible for reviewing the contents of courses and assuring their appropriateness for course delegates.
- Responsible for training junior members of the ICT Training Team where required.
- Update the LMS system on courses conducted, attendance, satisfaction surveys, and conduct training needs analysis as requested.
- Ensure training materials are appropriate and up-to-date for business requirements.
- Conduct regular reviews of methods of delivering training.
- Carry out user acceptance testing on applications, functionality and other products released by IT.
- Trainers need to be adept users of the systems and applications that they train, and be able to manipulate databases and ensure high degrees of accuracy when inputting and manipulating this data using complex tools e.g. Excel spread sheets etc.
- The trainers may be required to carry out sessions in clinical environments, which result in patient contact e.g. regular ward based training, sessions on ITU or in/near operating Theatres.
- Effective interpersonal skills
- Proficient in the use of Microsoft Office products
- Excellent Communication Skills
- Excellent Organisational Skills
- Experience of using NHS clinical systems
Employer detailsEmployer name
- Experience of Training Delivery
St George's Healthcare NHS Foundation TrustAddress
St George's University Hospital
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