Central and North West London NHS Trust is committed to providing safe, effective services and providing patients and families with a positive experience. The CAMHS SPA Team Manager is responsible for the daily running of the SPA (CAMHS) Team and supports the Clinical Lead in the operational management of the service.
The CAMHS SPA Team Manager will work closely with the adult SPA Team Managers and with the Clinical Lead for CAMHS SPA to maintain the day to day running of the service, providing senior clinical input and support to the team, playing a key role in building internal and external interfaces, and contributing to the ongoing development of the SPA.
This dynamic multi-disciplinary service has been running since June 2021, offering a single point of access for mental health tele-triage, signposting, advice and support 24-hours a day, seven days per week, 365 days a year for young people under the age of 18. The CAMHS SPA is part the wider CAMHS within Goodall Division, and based at the Gordon Hospital in Victoria.Main duties of the job
To provide strong and effective leadership to the 24/7 telephone-based crisis support, advice and triage service.To provide day to day leadership, management and co-ordination focusing on delivering high quality mental health support services.
To actively work as part of the team as required answering calls, carrying out triages and arranging follow up etc.
To provide support and advice in relation to the more complex mental health care cases and ensure referral to the appropriate provider in accordance with clinical need, signposting to social and voluntary sector where appropriate.
To participate in setting standards of care in the team and ensure that young people experiencing mental health issues are given fair access to treatment and services. To work in conjunction with the CAMHS SPA Clinical Lead to ensure that all aims, goals and targets are completed successfully. To support the CAMHS SPA Clinical Lead and Service Manager in regular reviews of the team and performance, adapting practice of the service in collaboration with other key professionals. To participate in multi-agency meetings internal and externally.About us
Central and North West London NHS Trust expects all SPA staff to act in a way which shows they understand our core values and are willing to put them into practice with patients, their friends, family and carers and also other staff members.
As a member of SPA staff we expect you to show COMPASSION, contribute to a caring and kind environment and recognise that what you do and say helps can make the lives of others better.
We expect you to RESPECT everyone and acknowledge and welcome people's differences rather than ignore them or see them as problematic.
We expect you to EMPOWER others and continually try to provide information, resources and support to help others make their own decisions and meet their own needs.
We expect you to work in PARTNERSHIP and behave in a way that shows that you recognise that commissioners and users of our services are the people who generate and pay for ourwork.
As a member of SPA staff we expect you to role model these values and contribute to ensuring that they are embedded in the practice of the team.Job descriptionJob responsibilities
Providing management & clinical supervision, coaching, mentoring of existing staff and new staff taking up post and motivating and supporting individuals to achieve their objectives.
Contribute to the provision of training, coaching and clinical group supervision to the wider all-age SPA.
Answering calls to the CAMHS SPA in a patient and courteous manner, and to screen and prioritise these appropriately.
Undertaking clinical triage of calls to the CAMHS SPA, deciding on the correct care pathway for that call.
Referring callers onto CAMHS local teams where appropriate and liaising with teams.
Signposting callers on as necessary into non-statutory, third sector services (Thrive networks).
Undertaking initial social care triage, and where necessary, signposting and referring on patients as appropriate.
Responding to calls within time limits set out in the All-Age SPA Operational Protocols, ensuring that where they cannot speak to a caller immediately, they are called back in timely manner.
Being fully conversant with statutory and non-statutory services across Brent, Harrow, Hillingdon, Kensington & Chelsea and Westminster, and the provision of CNWL CAMHS services in each borough.
Ensuring safe and effective delivery of care / advice to young people and their carers, utilising own knowledge and skills.
Providing support, information and education to family members, carers and other professionals who may access the CAMHS SPA.
Building and maintain excellent working relationships with key stakeholders, such as Core and Urgent Care CAMHS team, GPs, the Police and LAS.
Demonstrating good risk assessment and management skills, ensuring that decisions made regarding calls are in the interests of the individual patients needs and their safety.
Ensuring that there is effective liaison / communication pathways with other services.
Participating in ongoing training / teaching / reflective practice sessions as required.
Participating in the ongoing monitoring and evaluation of the SPA Service, ensuring that all required data is collected.
Ensuring that all professional and Trust-wide clinical policies and procedures are adhered to.
Maintaining a good public image of the CAMHS SPA by dealing with all calls in a professional manner.
Acting as the point of escalation in CAMHS SPA in relation to difficult calls and being able to further escalate as appropriate.
Participating in both clinical and managerial supervision in relation to role.
Being responsible for the maintenance of accurate patient records on relevant patient information system (ie. System One).
Supporting the SPA CAMHS administration lead in the screening and management of emails in the SPA (CAMHS) inbox.
Supporting the Clinical Lead and Service Manager in the longer-term strategic development of the SPA service.Person SpecificationEducation and QualificationsEssential
- Relevant professional qualification in either: A psychological or therapeutic field, Mental Health Nursing, Mental Health Social Worker
- Additional qualifications or training in child and adolescent mental health.
- Educated to degree level.
- oSubstantial experience working in child and adolescent mental health.
- oSignificant experience of assessing complex mental health presentations.
- oExperience either working as a member of a multi-disciplinary team or multi-agency working.
- oGood understanding of the range of child and adolescent mental health services
- oExcellent knowledge and experience in mental health guidelines/ best practice and the full range of mental health disorders/ illnesses
- oExperience of the Children Act and Safeguarding Children legislation and protocols.
Skills & KnowledgeEssential
- oUnderstanding of the principles of financial management.
- oAbility to supervise and lead a team of practitioners, administrative staff and clinicians
- oExcellent communication, assessment, planning and recording skills.
- oAbility to deliver interventions which address the assessed needs.
- oAbility to work co-operatively with other disciplines.
- oAbility to evaluate interventions and practice for service improvement.
Employer detailsEmployer name
- oAbility to use IT systems
- oKnowledge and use of research methodology.
- oAn understanding of Clinical Governance.
Central and North West London NHS Foundation TrustAddress
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