Our vision and associated strategy within the ICT Service is to Transform patient care, safety, and outcomes through digital technology and transformation to enhance ways of working

We're on an exciting journey to deliver major change and propel ICT to become a customer-centric service that leverages technology and innovation to deliver exceptional value to our customers.

Through our ICT Business Transformation strategy we will streamline our operations, optimise our resources, and foster a culture of collaboration and continuous improvement. Are you ready for the challenge to shape and support this transformation? If so, then read on

You'll be joining the ICT Business Transformation Team, reporting to the ICT Business Transformation Manager, and be responsible for managing the ICT Business Transformation Team being responsible for their development and operational performance.

You will provide the ICT service with the tools, techniques, and processes that they require to increase service efficiency, effectiveness, and relevance, ensuring that standard improvement and project management methodologies are applied to progress and successfully deliver the performance and improvement agenda. Working closely with members of the Team, you will provide a seamless performance and improvement service and be responsible for ensuring that policies and procedures required for the initiatives, improvements, and projects that they are involved with are developed.

Main duties of the job

So what's it all about, the role:

You will ensure rigorous performance monitoring is in place that delivers best practices, undertaking root cause analysis (RCA) when ICT services become unavailable and identifying recommendations to avoid similar occurrences.

You will Identify opportunities to streamline the services and processes within ICT ensuring automation, self-serve etc opportunities are understood and where possible incorporated /adopted to the benefit of the Organisation.

Work with ICT teams to determine how to achieve improvement goals and bring about the changes necessary to do so. Facilitating the required change, identifying and helping to remove barriers, and ensuring that ownership of the change is adopted. This will require the post holder to actively put in place assurance and monitoring processes where required.

You will be required to co-ordinate Improvement teams/Project teams, ensuring that all personnel involved with improvement/project activities understand their roles and carry them out efficiently and effectively, identifying areas for collaborative working both within and outside of the Informatics Service. The post holder will utilise appropriate project management methodologies, this will include planning, monitoring plans, production of options analysis for solutions and issues and risk management, etc.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the Disability Confident Employer scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

The ability to speak Welsh is desirable for this post Welsh and/or English speakers are equally welcome to apply.

What are we looking for, the person:

• Educated to post graduate level or relevant equivalent level of work experience / knowledge and/or demonstrate ability to work at this level.
• Comprehensive understanding of performance targets in relation to Operational Services.
• Management Qualification or equivalent experience or willingness to undertake
• Evidence of Continual Professional Development
• Service Improvement and redesign tools techniques and experience of using them to effect sustainable change
• Current knowledge of Health Informatics and its application

Experience:

• Experience in managing staff and budgets.
• Significant experience working in a large complex organisation
• Experience and knowledge of quality systems/improvement methodologies and how to apply them in a complex environment e, g, lean, systems thinking 1000 lives
• Proven track record of leading/managing successful and significant improvement /change management projects and process re-engineering
• Evidence of facilitation skills in managing/handling difficult, contentious, or sensitive issues as well as handling conflict
• Demonstrable success in building, leading, motivating, managing, and developing teams
• Proven ability to influence at all levels of the organisation
• Proven ability to analyse and appropriately present complex information so that it is easy to understand

What we can offer you in return

In addition to the competitive salary you'll also receive:

• Up to 34 days of holiday entitlement plus bank holidays
• Generous employer pension contributions
• Agile and flexible working options
• Membership of the British Computer Society
• Car leasing options
• Cycle 2 Work scheme

Person Specification

Qualifications/Knowledge

Essential

• Educated to post graduate level or relevant equivalent level of work experience / knowledge and/or demonstrate ability to work at this level.
• PRINCE2 /ITIL Foundation
• Management Qualification or equivalent experience or willingness to undertake at MSc level or equivalent experience

Desirable

• Training in service management tools and statistical analysis
• Prince2/ITIL Practitioner

Experience

Essential

• Experience of leading/managing successful and significant improvement /change management projects and process re-engineering
• Evidence of facilitation skills in managing/handling difficult, contentious or sensitive issues as well as handling conflict
• Demonstrable success in building, leading, motivating, managing and developing teams
• Proven ability to analyse and appropriately act upon data e.g. identify issue, and resolve

Desirable

• Experience of working within an Improvement/modernisation/project structure, and managing complex change within

Aptitude and Values

Essential

• Lateral thinker, problem solver, innovative and imaginative
• Ability to communicate verbally with all levels of the organisation and able and willing to share information.
• Leadership qualities and able to motivate and develop others
• Enthusiastic, committed, proactive and innovative

Employer details

Employer name

Betsi Cadwaladr University Health Board

Address

Wrexham, Abergele or Bangor

Wrexham, Abergele or Bangor

LL13 7TD

Any attachments will be accessible after you click to apply.

050-AC407-0923