The post holder will manage the operational performance of specific administrative teams within the Diabetes and Endocrinology service in the Division of Medicine. You will be responsible for a proportion of Medical Secretaries and Booking Co-ordinators at the Bristol Royal infirmary. Working closely with the Specialty Manager and Divisional Management team, you will contribute to the management of outpatient services across both the Bristol and Weston General sites. This role includes deputising for the Diabetes and Endocrine Specialty Manager, as required.

You will contribute to the delivery of challenging performance targets through effective communication and liaison with Consultant, medical, nursing and admin staff across the Trust on a day-to-day basis and be confident in working in a role that covers a number of areas and locations.

Main duties of the job

• To line manage and provide day to day supervision for administrative and clerical staff in the Diabetes and Endocrine
• Ensure optimum working of the teams at all times, prioritising the workload of the department in times of staff shortage.
• To act as point of contact for the senior management team in reference to the day to day management of the admin and clerical teams in the patch.
• Ensure effective delivery of staff training/development, to enable a flexible trained workforce, to meet service delivery challenges.
• Attend and participate in various meetings within the department, Division and Trust.
• To assist the Specialty Manager in the achievement of all relevant performance targets.
• To support recruitment of staff including the preparation of job descriptions, personal specifications, adverts and documentation required for submission to the Divisional Pay Control Panel (PCP). To chair recruitment panels and coach other staff as appropriate.
• Resolve informal complaints.
• Work closely with the existing Assistant Specialty Manager in medicine to offer cross cover and support as necessary.
• To oversee relevant administrative and clerical staff cost centres and to have delegated authority for agreeing bank and agency booking requests.

About us

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.

Job description

Job responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

Person Specification

Qualifications and Training

Essential

• Degree-level qualification AND/OR relevant experience
• Evidence of continuing professional development

Desirable

• Supervisory or management qualification

Skills and Abilities

Essential

• Able to coach and mentor others
• Able to work within defined local and Trust policy
• Proficient in Microsoft Office
• Strong organisational skills and ability to manage multiple priorities
• Proven ability to work under own initiative and with flexibility to respond to change
• Clear written and verbal communication

Desirable

• Knowledge of service improvement techniques

Knowledge and Experience

Essential

• Line management experience
• Experience of working with administrative procedures
• Knowledge of current issues and priorities in healthcare and the NHS

Desirable

• Experience of office/team management
• Experience of managing performance, patient pathways, waiting lists, and access targets
• Project or financial management
• Previous relevant experience in a healthcare setting

Aptitudes

Essential

• Prioritises and manages their time and workload
• Compassionate and embodies Trust values
• Motivates, supports and empowers others
• Flexible and adaptable
• Can persuade and influence people

Employer details

Employer name

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)

Address

Bristol Royal Infirmary

Upper Maudlin Street

Bristol

BS2 8HW

Any attachments will be accessible after you click to apply.

387-M-2621-NG