This is an exciting new role as part of the Clinical Support & Family Services Division at Salisbury NHS Foundation Trust to work alongside the Service Manager for Specialist Palliative Care, Child Health and Sexual Health to provide Business Manager support.

The successful candidate should be motivated to take on a new role that will require embedding new systems of working, developing good working relationships with clinical and non-clinical staff to support the delivery of the role's key main duties.

The services in this portfolio provide great opportunity for a keen and enthusiastic Business Manager to develop their leadership, improvement and transformation skills whilst supporting with the day to day operational management of the services. Each specialty has fantastic team members to work alongside all with a willingness to make a positive impact on patient experience and outcomes.

Consideration would be given to someone who would suit a development opportunity working towards a Band 6 role with starting role at Band 5 with clear set of development objectives to work towards to meet the personal specification of the Band 6 role. Fixed term or secondment opportunities would also be considered.

Main duties of the job

To support the Service Manager for Specialist Palliative Care, Child Health and Sexual Health in the efficient and effective operational management of the services within the portfolio in order to deliver continually improving, high quality patient care.

The Business Manager will provide line management and support to the administrative teams within the portfolio, escalating any issues to the Service Manager as needed.

The Business Manager is expected to ensure a delivery of an efficient and effective administration including ensuring standard operating procedures are followed and that relevant performance targets are achieved.

The Business Manager has delegated responsibilities for a range of operational activities, working autonomously using initiative and their specialist knowledge and experience of the services to make decisions.

The Business Manager leads the delivery of the quality operational business of the service areas as well as contributing to the development and implementation of strategic plans and improvement programmes.

To support the delivery of specific projects of work and transformational activity across all services as delegated by the Service Manager

About us

Salisbury NHS Foundation Trust (SFT) is an innovative hospital with a proud heritage and over 250 years of experience behind us. Here we're driven to deliver an outstanding experience for everyone and have been well regarded for the quality of care and treatment we continue to provide for our patients and also our staff.

We are an acute Trust, rated Good by the CQC, with a track record of high performance providing regional and super regional specialist services such as: Burns, Plastics & Reconstructive Surgery, Wessex Regional Genetics Laboratory, Wessex Rehabilitation, Spires Cleft Centre and the Duke of Cornwall Spinal Treatment Centre. We have about 470 beds and employ over 4000 staff.

We support flexible working and will consider requests taking into account the needs of the service. We think working here is pretty rewarding. You can access a range of NHS discounts, receive a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme. On-site benefits include car parking (fee applies), leisure centre, day nursery and holiday play scheme.

Salisbury is an attractive place to live and work and really gives you the best of everything. With easy access to London and local airports, the city of Southampton is only a short train or car journey away or if you prefer the sea, Bournemouth is also accessible. Don't just take our word for it, why not explore what Salisbury has to offer by visiting www.experiencesalisbury.co.uk

Job description

Job responsibilities

Please see attached Job description and person specification for full details of roles and responsibilities.

Person Specification

Qualifications

Essential

• Educated to degree or equivalent experience/qualification

Desirable

• Management qualification or business qualification or equivalent experience

Experience

Essential

• Operational management/business administration management experience in an acute healthcare setting
• Supervisory experience of administrative staff
• Trouble shooting of patient administration system/EPR systems and data quality issues
• Knowledge of patient pathways and national operational performance standards
• Thorough knowledge of healthcare administrative systems and processes
• Understanding of primary care, GP and community services
• Experience of implementing change
• Experience using a full range of IT/patient data systems
• Confidentiality and data protection, health & safety, equality and diversity

Knowledge

Essential

• Advanced use of patient administration electronic systems
• Use of Microsoft Office to intermediate standard: Word, Excel, Outlook, PowerPoint etc.
• The ability to communicate accurately and sensitively both verbally and in writing
• Sets high standards of communication and customer care for self and others
• Ability to adapt communication style as required
• Effective complaints handling
• The ability to respond in a flexible manner to competing demands of the service, teams and individual workload
• To be able to use influencing skills to facilitate and maintain change
• Support others in their work
• Effective time management skills in order to prioritise workload of self and others
• Effective delegation skills ensuring others follow instructions adhere to organisational policies, protocols and procedures
• Skilled in monitoring and managing the performance of others and carrying out effective appraisals
• Training, coaching and mentoring skills
• Contributes to service improvements and is solution focused

Desirable

• Change management skills
• Project management skills

Employer details

Employer name

Salisbury NHS Foundation Trust

Address

Salisbury District Hospital

Salisbury

SP28BJ

Any attachments will be accessible after you click to apply.

269-SFT7951