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Community Triage Clinician (inc. �2k welcome incentive)

Norfolk Community Health and Care NHS Trust
North Walsham
£28,407 to £34,581 a year pa pro rata
Closing date
24 Sep 2023

View more

Other Health Profession
Band 5
Contract Type
Full Time
An exciting opportunity has arisen to join our triage team as a Community Triage Clinician in the North Locality Hub. You will be responsible for triaging incoming referrals assessing the patients' needs, determining the priority of care and processing the referrals accordingly. The position will be approximately 80% triage with the remaining time providing the opportunity to maintain clinical competencies in community nursing teams.

This post is being offered with a welcome incentive package that includes payment of up to �2,000 for the successful candidate, subject to terms and conditions. For more information on this incentive, please contact the recruiting manager whose details are listed on this page.

Main duties of the job

  • To process referrals by evaluating the information received and allocating to the appropriate service indicating the priority response necessary.
  • To document triage notes in order that the patients' record is complete and for audit purposes.
  • To use information technology to process the referrals for the 80% triaging role.
  • To liaise and communicate with the general public, other health care professionals, and multi-agencies on a daily basis.
  • To assess, prescribe and deliver care packages for patients, for example with long term conditions, palliative care and rehabilitation needs, to achieve quality of life and independence where possible.
  • To work within the integrated team to facilitate early discharge from hospital.
  • To work within the integrated team to prevent unnecessary admission to hospital.
  • To work with all health care professionals, and statutory/non statutory agencies to provide a seamless, integrated service to our service users.

About us

Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

Job description

Job responsibilities


The post holder will:
  • Assess, plan, implement and evaluate all aspects of patient care, and develop care plans, using clinical reasoning skills, which may need to be delivered from a range of options.
  • Following a holistic assessment, devise an individualised, evidence-based care programme for each patient, modifying it as required.
  • Assess patients holistic needs, communicating complex and sensitive information to patients and carers as to their assessment, diagnosis, prognosis and treatment plan.
  • Where there are barriers to understanding, such as hearing impairment, mental capacity impairment and other difficulties in comprehension, explanations require adjustments in order to gain understanding, consent and concordance.
  • Be required to use tact and persuasive skills in order to gain the patients co-operation in their care management plan.
  • Liaise with GPs, Social Services, inpatient teams, other allied health care professionals and the voluntary sector to ensure identified needs are met and care co-ordinated appropriately.
  • Be aware of assistive technology and utilise where appropriate.
  • To participate in multi-disciplinary/multi-agency meetings as appropriate, e.g. Gold Standard Framework.
  • Ensure own caseload is planned and prioritised according to service targets and patient need.
  • Be accountable for work delegated to others within the team.
  • Ensure patient held records are completed for each visit, and that SystmOne inputting is completed on a daily basis.
  • Demonstrate dexterity and co-ordination when using specialist equipment and fine tools, advanced sensory skills, manual and mobilising skills.
  • Contribute to the requisitioning of supplies and equipment through electronic ordering systems.
  • Ensure informed consent is obtained prior to initiating interventions.
  • Will be exposed to bodily fluids, infected material, blood products on a daily basis, therefore must utilise universal precautions and adhere to infection control policies.
  • Demonstrate the necessary IT and keyboard skills.


The post holder will:
  • Actively contribute to multidisciplinary team meetings and other meetings where appropriate.
  • Support all team members within the integrated team, respecting them, their roles and contributions.
  • Will be able to make own travel arrangements to patients homes, clinics, base and meetings etc, as required.
  • Be responsible for safe use and maintenance of equipment and supplies.
  • Remain accountable for own professional actions as determined by the professional bodies.
  • Provide advice / training to less experienced staff and supervise / support band 3 and 4 staff and students where appropriate contributing to the induction process for new staff/students.
  • Follow Trust policies, and local procedures, and use discretion in interpreting them according to the setting and circumstances.
  • Comment on draft policies.
  • Maintain own continue professional development.
  • Ensure own workload is planned and prioritised.
  • Be accountable for work delegated to others.
  • Attend in-house training as required to develop current job role.
  • Demonstrate leadership skills within own competence.


The post holder will:
  • Undertake mandatory training as required.
  • Participate in a Personal Development Review process.
  • Undertake Personal Development Plans for more junior staff members.
  • Take part in clinical supervision as per Trust Policy.
  • May be required to demonstrate own duties to students, new starters and/or less experienced staff.
  • Provide mentorship for students undertaking pre/post registration course.
  • Ensure absence reporting is undertaken as determined by Team Leader and Trust Policy.
  • Contribute to clinical audit as required.
  • Complete the staff survey as required.
  • Complete risk assessments and incident forms as required.

Person Specification



  • Diploma or 1st level degree, or equivalent knowledge and experience
  • NMC Registered Nurse
  • ENB998 / mentorship preparation or equivalent



  • Excellent communication skills
  • Highly motivated
  • Able to provide high standards of care
  • Tact and diplomacy
  • Empathy and sensitivity
  • Ability to use own initiative
  • Good observational and reporting skills
  • Ability to manage stressful situations
  • Concentrate when undertaking patient care & inputting data/patient records
  • Good time management skills
  • Good interpersonal skills
  • A team player
  • Able to work to accommodate patient/service needs
  • Good IT and keyboard skills


  • IV Administration / cannulation (if clinician is a RN)
  • Knowledge of additional specialist areas through in-house training & short courses, including: Palliative care, Long term conditions, Diabetes management, Wound/Leg Ulcer Care,

Personal Qualities


  • Professional appearance
  • Kneel, bend & stoop, and work in cramped environments
  • Manoeuvre limbs of around 5-6 kg
  • Manoeuvre patients using handling aids
  • Be reliable
  • Able to make own travel arrangements to suit the needs of the Service.

Employer details

Employer name

Norfolk Community Health and Care NHS Trust


North Walsham District and War Memorial Hospital

Yarmouth Road

North Walsham

NR28 9AP

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