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Service Manager (Treatment Room)

Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust
£43,742 to £50,056 a year pa
Closing date
26 Sep 2023

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Other Health Profession
Band 7
Contract Type
Full Time
Are you a motivated, forward thinking Trained Nurse looking for a new and exciting leadership challenge?

Due to ongoing transformation work and investment in our Treatment Room service, we are looking to appoint a highly skilled Treatment Room Service Manager to join our friendly established Treatment Room Service .

This is a great opportunity to join, lead and influence the ongoing development of one of our key community services. You will be supported by the existing band 7, the Clinical and Quality Lead and the Operational manager.

This is a permanent full time post (37.5 hours) working across Monday to Sunday.

An Enhanced DBS with Adults' Barred List checks will be obtained during pre-employment checks.

This post involves contact with patients and families face to face within our community clinic setting. Therefore it cannot be ruled out that the post holder may come in to contact with people who have COVID-19, although the Trust provides PPE and takes all reasonable steps to minimise risk.

Main duties of the job

To be responsible for the operational management and co-ordination of the Community Treatment Room across the Wigan, Ashton and Leigh Borough, ensuring high quality, safe and effective care. To assist the Operational and Performance Manager and Clinical and Quality Lead in achieving operational, clinical, professional, organisational and national objectives.

The post holder has the autonomy to act independently and is responsible for leadership, maintaining and improving all aspects of clinical governance, evidence based practice and quality assurance. The post holder will also be expected to undertake highly complex assessments within the Treatment Room Service.

About us

Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that 'happy staff, makes for happy patients'. We have a recognised track record in staff engagement, and living our values 'the WWL Way'.

WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.


Please note that senior positions (AFC band 8A or above) may be expected to participate in an on-call rota, if the role is predominantly operational.

Job description

Job responsibilities

Key results from the job holder
  • Perform comprehensive assessment of highly complex patient nursing needs. Plan, assess, implement and evaluate care delivery according to changing health needs utilising prescribing skills.
  • Ensure practice is evidence based through undertaking audit and critically appraising literature to achieve a high standard of care.
  • Work collaboratively with other professionals within the integrated community team to ensure patient needs are met.
  • Involve patients / carers in the plan and delivery of care.
  • To competently perform a range of clinical skills related to the post.
  • To identify skills and knowledge to address self and individuals training needs by undertaking personal development reviews and personal development plans.
  • To participate in the health needs assessment of the practice population to identify areas of unmet need.
  • Ability to work without direct supervision and to solve problems.
  • Provide advice, guidance and support to Treatment room staff on all clinical and professional issues example vulnerable adults, legal and ethical issues in nursing.
  • Act as an agent for highlighting and disseminating best practice in nursing.
  • Supervise and monitor professional standards as laid down by the NMC.
  • Undertake management reviews of patient using the appropriate template.
  • Work on rota basis to facilitate weekend working across the Treatment room teams.

Planning and Organisational Duties
  • To manage time to ensure time is spent between managerial duties and clinical duties.
  • To be responsible for the equitable distribution of workloads across team members. Manage the Treatment Room Services borough wide through the development and supervision of staff in order to maintain an efficient service and ensure Treatment room teams and workloads/clinics are managed effectively.
  • Lead, implement and monitor developments in the Treatment room service that are in line with local and national directives.
  • Lead and chair working groups specific to the Treatment room service.
  • To lead in multi professional negotiations/presentations involving the development of the service and to support an integrated, seamless service across the acute and primary care trusts, with Matrons and Social Services.
  • Take designated lead responsibility for all of the following including education, audit and Clinical Risk Management.
  • Develop an integrated approach with other agencies/services to inform and enhance service delivery.
  • Represent the service at multi agency and multi disciplinary forums and facilitate/chair as appropriate.
  • To have responsibility for managing projects within the Treatment Room Service.
  • Monitor service delivery and highlight resources required to respond to the changing needs of the service.
  • Ensure that appropriate information is available and evidenced to the Operational and Performance Manager and Quality and Clinical Lead to inform the strategic development plan.
  • To provide advice and support to the Operational and Performance Manager and Quality and Clinical Lead to inform strategic projects, future service provision and business planning for Treatment Room Service, i.e. provide business plans for extension of new and existing services.
  • Manage all personnel issues including complex personnel issues within own area of responsibility, i.e. capability, conduct, behaviour, fraud, managing attendance.
  • Manage flexible working and innovation appropriate to practice.
  • Lead the recruitment process, interview and select staff and chair interview panels. Actively participate in retention and professional development of staff.
  • Manage staff development and identify training needs through Personal Development Plans. Through the appraisal process and other systems monitor the performance of staff.
  • Utilise information to devise and monitor action plans to inform the training agenda through the Personal Development monitoring process.
  • Ensure induction, preceptorship and mentorship programmes are implemented within area of responsibility in line with Trust policies and processes. Including development of competency packs.
  • Develop and implement Standard Operational Procedures (SOP). Implement Trust Policies, Procedures and ensure staff adherence through education and audit.
  • To ensure compliance of self and others with Health and Safety Policies and provide a level of knowledge, training and support which contributes to providing a safe working environment and meets the requirements of the Health & Safety at Work Act, i.e. essential steps auditing, PDR, mandatory training. To manage prompt recording and reporting of accidents/incidents.
  • Investigate accidents, formal and informal complaints and untoward incidents in accordance with Trust policy and produce implement and monitor action plans, as appropriate. Reporting to appropriate panels as required.
  • Resolve problems for patients and their relatives by acting quickly to deal with problems when they occur and by working closely with Patient Advice and Liaison Service and the Complaints Service.
  • Undertake investigation on proactive management of individual and team performance issues within the team, including grievance and harassment, poor performance, conduct and ill health seeking HR and line management support as necessary.
  • Ensure staff compliance with recording and monitor activity patterns in order to inform decision making re service delivery, allocation of resources, skill mix, etc.
  • Ensure that all communication systems are effective.
  • To take the lead role in maintaining and improving all aspects of clinical governance, evidence-based practice and quality assurance.
  • Identify and implement change and use management and leadership skills to initiate improvements in practice.
  • To ensure timely accurate information is provided on annual leave, expenses and study leave. Responsible for work force planning ensuring safe staff levels within the service. Authorised signatory for mileage, annual leave and study leave, ensuring staffing levels are safe.
  • Manage and maintain ESR data base and E Roster including all staff activities.
  • To monitor and report to the Operational and Performance Manager any general HR issues discussing and taking action as appropriate.
  • To actively manage sickness and absence of staff accessing support from the Operational and Performance Manager as applicable.
  • To ensure effective use of physical and financial resources including the ordering of supplies and equipment
  • To ensure that weekend working is coordinated across the team.
  • To ensure as far as possible that the working environment is safe, and staff adhere to lone worker policy
  • To provide leadership and support by promoting professional development and encouraging clinical supervision
  • To contribute and lead to the development of the treatment room service.
  • To oversee the collection of all monitoring data and contribute to performance management
  • Deputise, in the absence of the Operational and Performance Manager and /or Clinical and Quality Lead, in operational and professional issues within Treatment Room Service.
  • Identify and implement change and use management and leadership skills to initiate improvements in practice.
  • Monitor locality budget and ensure resources are utilised effectively.
  • Manage and encourage audit activity, ensuring development of action plans where required and re audit. Triangulation audits.
  • Revalidation confirmer status for all registered staff within locality.
  • Cascade alerts to all members of clinical team
  • Lead on redesign of services within localities and treatment rooms.
  • The post holder is required to comply with relevant NHS codes of conduct and accountability, and professional codes of conduct appropriate to this role.
  • To support the clinical governance agenda by benchmarking best practice, identify any inequalities in service delivery.
  • In depth knowledge of the legal, ethical, moral and accountability issues related to Treatment Room Nursing.
  • To maintain a personal, professional portfolio by collecting evidence of personal development through reflective practice.
  • To attend mandatory training in accordance with Trust policies.
  • To work within Nursing and Midwifery Council (NMC) guidelines and abide by the NMC Code of Professional Conduct, scope of professional practice and administration of medicines records and record keeping.
  • Identify any limitations / gaps in professional or clinical knowledge.
  • Access and promote clinical supervision within the team.
  • Undertake rapid review, case note review or root cause analysis if appropriate as per Datix management guidelines.
  • Promote peoples equality, diversity and rights.
  • To contribute to the development of and adhere to Trust policies and procedures, NICE Guidelines and NSF initiatives relevant to own area of work to ensure best practice.
  • To comply with Health and Safety policies. To ensure prompt recording and reporting of accidents/incidents.
  • To share best practice and undertake all activity within the framework of Clinical Governance.
  • To participate in the staff appraisal scheme.
  • To report sickness/absence in accordance with the Trust Policy.
  • To bring professional practice issues to the attention of the Clinical Lead.
  • To advise on changes required to policy/procedure due to change in practice and be actively involved in any working parties as requested.
  • To promote integrated working through proactive networking with other professionals and agencies to enhance service delivery.
  • To accept responsibility for own professional practice as a reflective, accountable practitioner

Person Specification



  • Registered Nurse with current NMC registration
  • First level Degree (or equivalent) or working towards
  • Further education/evidence of continuous professional development in area of speciality including study days/courses/ post graduate qualifications.


  • Masters study in relevant specialist area or working towards
  • Tissue Viability Qualification
  • Leg ulcer qualification
  • V150 or V300 prescribing qualification
  • Education and training in leadership



  • Post registration NHS experience within a treatment room setting or area of practice that demonstrates the required breadth of knowledge to lead safely, effectively and efficiently.
Any attachments will be accessible after you click to apply.


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