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Quality Improvement Project Manager FTC

Oxford University Hospitals NHS Foundation Trust
£43,742 to £50,056 Per annum Pro rata
Closing date
22 Sep 2023

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Other Health Profession
Band 7
Full Time
Are you curious and passionate about people, exploring challenges and have a drive to see continuous improvement? If so, we have an exciting opportunity to join our dynamic Quality Improvement Team and support clinical and operational teams improve patient care and experience. You will need to have experience of quality improvement, within or outside the NHS with appropriate associated training or experience.

You will be working as part of a team on our cancer improvement programme which spans multiple clinical specialties and diagnostic services. We are looking for a driven, energetic, resilient, committed and organised Quality Improvement Project Manager who will bring QI expertise to supporting individuals in the delivery of their projects.

For a full outline of the post and further information, please see the Job Description and Personal Specification. Anticipated interview the week beginning 21st August 2023.

Main duties of the job

The key components of this role will be to support the delivery of the cancer improvement programme using quality improvement methodology, so you will need to have experience working on QI projects supporting frontline teams to use key QI tools and techniques. You will be experienced in developing detailed project plans identifying key milestones and timescales to measure the project progress. You should have skills in data collection and analysis with an understanding of how data is used to support improvement. Any experience working on cancer pathways would be an advantage but not essential.

You will be an excellent communicator with experience of engaging and building relationships with a diverse range of colleagues and complex teams. You will be a confident and independent thinker who is able to problem solve and enjoys working as part of a team. You will be self-aware with excellent interpersonal skills and will relish embracing the human dimension of change and improvement.

About us

The Quality Improvement Team is a dedicated, creative and vibrant group of people who respect the diversity of experience & backgrounds. We work closely together as a team with a focus on sharing learning and have a strong emphasis on developing knowledge, skills and experience. We encourage our team members to share new ideas and to look beyond our organisation for inspiration. We offer flexible hybrid working with at least two days per week working from one of our Trust sites.

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trust in the country. It provides a wide range of general and specialist services and is a base for medical education, training and research. The Trust comprises four hospitals -the John Radcliffe Hospital, Churchill Hospital, Nuffield Orthopaedic Centre in Headington and the Horton Hospital in Banbury, plus OUH Cowley site for a range of non-facing patient staff.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, improvement, delivery and excellence. These values put patients at the heart of what we do and underpin the quality of healthcare we would like for ourselves or a member of our family. Watch how set out to deliver compassionate excellence via the OUH YouTube channel.

Job description

Job responsibilities

  • Continuous improvement
    • Take responsibility for the implementation of specific projects as delegated by the Head of Integrated Quality Improvement including the organisation and allocation of resources and materials, and the effective management of budget where allocated.
    • Responsible for developing detailed project plans for the delivery of specific projects within the Integrated Quality Improvement Programme for implementation within Divisions and across the Trust where appropriate.
    • Ensure that assigned projects meet key milestones and timescales.
    • Ensure that baselines are captured to illustrate and monitor the impact of specific change including trajectories and project targets.
    • Lead and guide the project User Groups ensuring regular meetings are held, minutes kept, appropriate reports are presented and agreed actions are implemented.
    • Ensure effective communication with staff and managers within the Trust, using high level negotiating and persuasion skills to build co-operation.
    • Ensure that all key stakeholders in the Integrated Quality Improvement Programme are represented as the Programme progresses, taking into account their views.
    • Drive out the benefits from projects across the Trust and report regularly on the progress of benefits realisation through the project tracking structure and regular Integrated Quality Improvement Programme Performance Reports.
    • Represent the Trust professionally both internally and externally and to champion the role of the OUH Integrated Quality Improvement Team.
    • Accountable for the production of regular reports on project progress, issues and items for escalation.
    • Support Policy development on specific programme projects, either at Trust level or local divisional level or system wide

    2 Change and programme management
    • Work with colleagues to bring the patient voice into quality improvement projects
    • Provide quality improvement and project management expertise to project members within Divisions to help them to drive delivery of quality improvement projects using and promoting the Model for Improvement and Trust QI strategy across all programmes and projects
    • Lead, motivate and energise front line and quality improvement teams to facilitate quality improvement, enabling creative and innovative change initiatives, and creating a quality improvement-focused culture across the Trust.
    • Support colleagues to test change, building a supportive environment where staff and managers can reflect and learn from what goes well as well as from failing forward.
    • Coach, support and train colleagues to apply quality improvement tools and techniques.
    • Work as a dedicated Change Champion to facilitate and drive quality improvement, engaging and communicating with staff and managers to build support for change initiatives and overcoming resistance, both internally and across the system. Proactively support a culture of continuous improvement that delivers organisational efficiencies and develops a community of quality improvement champions.
    • Provide coaching to ensure that QI projects work with Specific, Measurable, Achievable, Relevant and Timely (S.M.A.R.T) goals and metrics including benefits realisation objectives.
    • Utilise effective project management principles as a key enabler to achieving improvement.
    • Support programme governance and ensure that risks and issues are escalated effectively for mitigating actions.
    • Conduct desk-top research, identify appropriate benchmarks and develop and use surveys to test new approaches, assessing both qualitative and quantitative data and using research findings to develop and improve service delivery, performance and quality across the organisation.
    • Aim to develop clear benefits realisation objectives for all quality improvement projects, using relevant data and analytics to plan, execute and measure improvement, ensuring that objectives are quantifiable and measurable and that they incorporate a combination of improvements in performance (quality, operations, workforce and finance).
    • Work within national and local regulatory frameworks.
    • Support quality improvement activities, interventions and events to deliver change in line with the Integrated Quality Improvement Programme in a way that reflects the Trusts values and objectives, working in collaboration with system colleagues as appropriate.
    • Initiate and nurture innovation of new ideas within the organisation, providingdrive and challenge to achieve sustainable improvement.

    3 Project-specific tasks
    • Design, develop and implement QI Programmes that aim to create high performing multi-disciplinary teams to deliver the Trusts Strategic Objectives.
    • Facilitate quality improvement project(s), utilising advanced project management techniques, to identify and manage risks and opportunities, to ensure improvement is successfully delivered.
    • Support the production of all formal quality improvement project documentation to appropriate standards, drawing on best practice as outlined by the Trust community of practice and QI framework.
    • Ensure where process improvements are to be made, that appropriate structures and impact assessments are undertaken to ensure benefits realisation.

    Person Specification

    Shortlist Offline


    • Add 2 for interview, 0 for rejected

    Employer details

    Employer name

    Oxford University NHS Foundation Trust


    OUH Cowley

    Unipart House, Level 3, Garsington Road


    OX4 2PG

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