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Senior Triage Clinician

Central London Community Healthcare NHS Trust
£40,701 to £48,054 per annum, inclusive of HCAS
Closing date
23 Sep 2023

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Other Health Profession
Band 6
Full Time
The role of Senior Triage Clinician is designed to support the triage of new urgent (same day) nursing referrals to the planned care teams and patient self-referrals for urgent unscheduled needs. The post will be supported by the existing triage team and SPA supervisors.

Main duties of the job

Shift patterns are currently Monday to Friday 0800-1600 and 1000-1800 alternate weeks, but the post holder will have the option to support the Unplanned Care team on bank shifts at weekends to support the same activity.

Key relationships include the SPA administrators, Planned Care locality teams, Unplanned Care teams and Palliative Care team.

Working for your organisation

Central London Community Healthcare (CLCH) is one of the largest community healthcare organisations

Main duties of the job

The Single Point of Access (SPA) Triage Clinician (TC) will join an established team in the SPA for Harrow Integrated Care Services.

The main component of this job is to be the first point of contact for all community nursing referrals, triaging and defining the most appropriate service for such referrals and liaising with, and giving remote advice to, patients, colleagues and referrers.
  • To promptly and robustly triage, navigate, signpost, and problem solve the needs of complex patients being referred to CLCH
  • To prioritise and arrange appropriate visits in partnership with relevant
  • Daily review of waiting lists and escalation of delays or
  • Maintenance of clinical competency by working 10-20% of time delivering face to face patient
  • The TC will be expected to contribute to the wider adult healthcare agenda, ensuring a flexible, responsive approach that meets local needs within
  • Work alongside other senior colleagues in CLCH to ensure referrals are triaged and actioned to the most appropriate

About us

Central London Community Healthcare (CLCH) is one of the largest community healthcare organisations in London and Hertfordshire, providing our services to diverse communities/boroughs in 11 London Boroughs - Barnet, Brent, Ealing, Hammersmith & Fulham, Harrow, Hounslow, Kensington and Chelsea, Merton, Richmond, Wandsworth, Westminster - and Hertfordshire.

Just as we care about our patients' wellbeing, we care about yours!

We can offer you:
  • A comprehensive induction into the community service followed by a local induction to introduce you to the role
  • Single occupancy accommodation in Central London - (we can help you find accommodation in London, support you with your deposit)
  • Car lease scheme *T& C's apply
  • Flexible working options
  • Annual travel card loan
  • Training, support and development in your career

As an NHS trust,we are committed to equal opportunities and ensuring equality and diversity in the workplace.

We have a number of staff networks: Disability and Wellbeing Network (DAWN), Race Equality Network and the Rainbow Network which supports LGBT+ staff. Each network has a champion who is an executive director at the Trust and they hold regular meetingsto discuss issues andmake plans to improve CLCH .

Job description

Job responsibilities

  • On a trusted clinician basis, on behalf of a range of services, to robustly triage, prioritise, and signpost verbal and written referrals received by the CLCH SPA, to determine the most appropriate service to meet patient needs based on commissioned
  • To communicate the outcome of this triage and signposting process in a professional and supportive way to patients, colleagues, services, and
  • To take responsibility for onward referrals to other services, as identified at the point of triage, wherever clinical pathways allow
  • To complete triage, prioritisation, and allocation templates in the electronic record system in order that clinical rationale for decisions made is clearly
    Please see attached Job Description and Person Specification for full roles and responsibilities

Person Specification



  • Current NMC, or HCPC registration
  • First level degree or undertaking a first level degree
  • Candidates should have attained an appropriate level of experience to the fulfil the competencies required in community nursing
  • Advanced Communication Course



  • Suitable applicants will have demonstrable post registration experience working at a senior level in community nursing
  • Evidence of experience in a teaching and mentoring role
  • Experience of cross boundary working in partnership and collaboration with health, social and voluntary sectors
  • Knowledge of NMC, or HCPC code of professional conduct
  • Understanding of current political and policy context in Primary Health Care
  • Knowledge of research processes
  • Knowledge of clinical governance and its implications
  • Knowledge of resource management
  • Up to date evidence of continued professional development and of reflective practice in a professional portfolio
  • Proven leadership skills in some aspect of service development
  • Experience of participation in research, audit and evaluation
  • Experience of leading change and innovation
  • Experience of using counselling skills

Skills and Knowledge


  • Ability to utilise a range of expert communication methods appropriate to situation
  • Is able to use communication theories to inform and to organise care packages as appropriate
  • Is able to communicate complex, and sensitive information which requires empathy and reassurance
  • Has ability to use influencing, negotiating and counselling skills in highly emotive atmosphere
  • Has the ability to challenge and be challenged regarding triage outcomes



  • Willingness to uphold the Trust's values
  • Eligible to live and work in the UK
  • Hold a full, valid, UK driving licence and have access to a car to use for business purposes (unless you have a disability as defined by the Equality Act 2010)

Employer details

Employer name

Central London Community Health Trust


Honeypot Lane Health Centre



Any attachments will be accessible after you click to apply.


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