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Administration Manager

University Hospitals of Leicester NHS Trust
£28,407 to £34,581 per annum
Closing date
22 Sep 2023

View more

Other Health Profession
Band 5
Contract Type
Full Time
Our Admin Managers play a crucial part in the day-to-day management of the Gastrointestinal Surgery service at UHL and work closely with administrative staff and other Admin, Service and General Managers.

The Gastrointestinal Surgery service has three Admin Managers and this vacancy will take lead responsibility for overseeing our Medical Team Administrators who provide a range of administrative duties in support of our consultant surgeons. Our Medical Team Administrators work at both the Leicester Royal Infirmary and Glenfield General Hospital meaning this post-holder will be expected to work across both sites, with potential for occasional work at the Leicester General Hospital also.

At the time of publishing this vacancy, Gastrointestinal Surgery is on the cusp of publishing its three-year strategy which will set out ambitious plans to improve the service across a broad range of key performance metrics including operational performance, quality and finance. This role will play a pivotal role in the delivery of this strategy and help ensure the service becomes the wanted destination for patients to receive their surgical care and for people to come and work.

Main duties of the job

  • Work alongside the other Admin, Service and General Managers to provide robust, efficient andcompassionate leadership of the Gastrointestinal Surgery service at UHL
  • Provide direct line management responsibilities for all Medical Team Administrators
  • Provide day-to-day management of all medical administration for the service
  • Develop and implement operational standard operating procedures for the efficient running of the service, ensuring all team members are following standardised processes

About us

We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals. We have our very own Children's Hospital and run one of the country's leading heart centres.

Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.

We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.

Our purpose is to provide 'Caring at its best' and our staff have helped us create a set of values that embody who we are and what we're here to do. They are:
  • We focus on what matters most
  • We treat others how we would like to be treated
  • We are passionate and creative in our work
  • We do what we say we are going to do
  • We are one team and we are best when we work together

Our patients are at the heart of all we do and we believe that 'Caring at its best' is not just about the treatments and services we provide, but about giving our patients the best possible experience.

About the University Hospitals of Leicester NHS Trust: (

The detailed job description and main responsibilities are included as an attachment to this advert.

Job description

Job responsibilities

  • To represent the service with other departments, wards, clinics and deal with problems and/or issues relating to the service.

  • Line Management
  • To have direct line management of all Medical Team Administrators.
  • To ensure all team members are provided a thorough induction and receive appropriate and regular training to enable them to deliver their required roles.
  • To monitor and review the performance of team members via the Trusts appraisal process, ensuring any areas of underperformance are quickly identified and managed accordingly.
  • To manage sickness of team members in accordance with Trust policy.
  • To ensure all team members are fully compliant with mandatory training.
  • To work alongside the Service Manager (Non-Admitted) in the recruitment and selection of staff.
  • To instruct and advise staff on changes in policies, procedures and working standards at local and Trust level and contribute to changes in policy and procedures relating to own work area.

  • Operational Management
  • To be the nominated lead for a number of key performance indicators and where agreed targets are not being met put in place mitigating action plans with the support of the Service Manager (Non-Admitted.
  • To develop and implement operational standard operating procedures for the efficient running of the service, ensuring all team members are following standardised processes.
  • To support the service in identifying cost improvements and other efficiencies
  • To identify emergent and recurring operational problems and facilitate resolution with Senior Management input where appropriate
  • To support Service and General Managers with the investigation and resolution of verbal and written complaints.

  • Other Duties
  • To provide cover for other Admin Managers during periods of absence.
  • To attend meetings and participate in relevant working groups as directed by the Service or General Managers and represent the service and feedback to others when required.
  • To attend in-service training or meetings to ensure that skills and knowledge are kept up to date and appropriate to the post
  • To attend all mandatory training as required by the Directorate/Trust

  • Person Specification



    • Educated to A level standard or equivalent


    • Management qualification or equivalent experience



    • Effective communication and negotiation skills
    • Self-motivated and able to act on own initiative
    • Ability to motivate and enthuse others
    • Planning and Organisation skills with the ability to prioritise schedules and workloads
    • Ability to analyse and interpret data
    • Ability to prioritise conflicting demands on resources to deliver challenging targets and meet deadlines


    • Project management skills
    • Exposure to dealing with complaints
    • Knowledge and understanding of NHS systems and procedures



    • Minimum of two years' experience of working with clinicians and multi-disciplinary teams
    • Experience of managing targets
    • Experience of working with Outpatients department


    • Direct line management of non-clinical staff
    • Knowledge and understanding of Gastrointestinal Surgery
    • Experience of budgetary management

    Employer details

    Employer name

    University Hospitals of Leicester NHS Trust


    Leicester Royal Infirmary

    Infirmary Square


    LE1 5WW

    Any attachments will be accessible after you click to apply.


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