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Senior Clinical Lead & Operational Manager

Livewell Southwest CIC
£50,952 to £57,349 a year pa, pro-rata
Closing date
26 Sep 2023

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Other Health Profession
Band 8A
Contract Type
Full Time
37.5 hours per week. The Senior Clinical Lead/Operational Manager is an exciting role for an experienced Mental Health Practitioner which offers the opportunity to both reform and improve models of service delivery and standards of care whilst also maintaining a visible and accessible clinical presence.

In this role, you will join an established Senior Leadership Team and provide dedicated clinical and managerial support to a range of committed and dedicated team managers across the CMHS enabling them to develop and deliver high quality, safe, and effective services. Clinically the post holder will be required to provide expert clinical advice in a range of forums and meetings,

You will have the opportunity to work in partnership with service users, carers and other key stakeholders including other statutory organisations and the Voluntary, Community or Social Enterprise organisations (VCSE) to ensure that the service is responsive to the needs of the local community.

This role will require you to analyse and interpret data to forecast service demand and capacity and utilise this information to support innovative workforce planning and decision making, You will also be responsible for agreeing and monitoring action plans for service development, quality improvements initiatives and achievement of KPIs..

Main duties of the job

To provide a visible, accessible and authoritative presence within the community Mental Health services. To define and assure high standards of quality care, through their clinical presence and vision for the development of community services for all staff and those who use the services. Management of good clinical practice across the CMHTs will be a crucial part of this role.

About us

Livewell Southwest is an independent, award-winning social enterprise providing integrated health & social care services for people across Plymouth, South Hams & West Devon, as well as some specialist services for people living in parts of Devon & Cornwall. With teams in community hospitals, GP practices, sports centres, health & wellbeing hubs.

As an organisation with a strong social conscience, we always value being kind, respectful, inclusive, ambitious, responsible and collaborative. Transforming services to make them sustainable, ensuring that we value, support & empower each other.

We are committed to involving the people we care for, families & carers in everything that we do, working towards co-production where we can. Helping us to deliver the right care for people, in the right place & at the right time. By putting people at the centre of what we do, we ensure to support people to lead, healthy independent lives & be the very best at helping people to live well.

Valuing our employees making an investment in their development a priority. We offer:

Protected CPD time for registered staff

Various development pathways and ongoing regular training packages for all staff

Leadership & mentoring programmes

Access & funding for training including Care Certificate, Assistant Practitioners Course & Scholarship Into Nurse Training

A Robust Preceptorship

A bespoke induction programme

Existing members of the NHS Pension Scheme can continue their membership when they join the organisation.

Job description

Job responsibilities

Job Purpose

To provide a broad range of specialist clinical expertise that supports high quality person centred care for people who use services across Plymouth.

To ensure that the care which is delivered is of a high quality, and provided by motivated and skilled staff.

Provide leadership support, clinical supervision and line management to team managers within community services.

Lead and foster a culture of openness and recognition of duty of candour in which each member of staff is valued, supported and developed, inspiring a shared purpose to the delivery of high quality effective care

Providing a visible, accessible and authoritative presence to whom staff, service users and carers can access for assistance, advice and support

Defining and assuring the highest standards of care by providing leadership to front line professionally and non-professionally aligned staff.

To work in partnership with service users, carers and other key stakeholders in creating a culture of professional and managerial leadership which strives to continuously reform and improve inpatient mental health services

To ensure continuity of standards across other community teams

Ensure staff complete essential training to provide safe effective care.

Enhancing Care / Leadership

To be accountable for the provision and co-ordination of high quality care making the best use of the resources available.

Identify trends in the characteristics and demands on the service and use this, where appropriate, to inform workload and workforce planning and strategic decision making.

Lead, manage, monitor and analyse clinical caseloads, workload and team capacity to assure safe staffing levels in care delivery, using effective resource and budgetary management.

To ensure that development and advancement in clinical practice is in response to service need and consistent with National guidelines and recognised evidence based practice and LSW Policies and Guidelines.

To lead in ensuring that both referral and on-going care processes are consistent with local and national guidelines, are timely and based on maximising independence.

Strive for excellence at all times, through involvement with quality assurance initiatives / Clinical audit practices in particular with regard to standards of record keeping.

Development and empowerment of managers through training, devolution of responsibility, supervision and appraisal.

Support and facilitate the development of clinical supervision and reflective practice. Also ensuring that managerial supervision is incorporated into clinical practice throughout the teams.

Ensure that, as an individual, clinical expertise and credibility is maintained. A visible presence is required within clinical areas.

To work flexibly across services so that staff working can have contact with the post holder on a planned basis. Where this involves working shifts at night or weekend, time in lieu will be given within the normal working week.

Act as Adult safeguarding lead for teams, advising staff on issues relating to abuse of vulnerable adults.

Act as investigating officer / setting up of strategy meeting following Alert of vulnerable adults.

To deal with complaints and incidents as required

To facilitate community nurses to contribute to public health initiatives and surveillance that enable people to maximise their health and wellbeing at home

To facilitate an analytical approach to the safe and effective distribution of workload through empowerment and education which recognises skills, the regulatory parameters and changing needs of community nursing

Use knowledge and awareness of social, political and economic policies and drivers to analyse how these may impact on community nursing and the wider health care community. Where appropriate participate in organisational responses and use this knowledge when advocating for people of resources

Apply principles of project management to enable local projects to be planned implemented and evaluated.

Explore and apply the principles of effective collaboration within a multi-agency, multi-professional context facilitating integration of health and social care and services, ensuring person-centred care is co-ordinated and anticipated across the whole of the persons journey.

Use creative problem-solving to develop a positive teaching/learning environment and workplace for supporting disciplines and professions learning about caring for people in the community and the interdependency of integrated service provision.

Work closely with the Lead Consultant for CMHTs and the Strategic Lead for Adult Mental Health in order to deliver effective care to people with serious and enduring Mental Health needs.

As an operational manager the post holder will be required to participate in the community operational managers on-call rota if requested to do so by the Chief Operating Officer.


Ensure that there is a robust Governance framework in place.

Effectively manage risk in accordance with the LSW Risk Strategy, ensuring compliance with Health and Safety legislation, Infection Control, Fire Policy, Major Incident Plan, Clinical Governance, the NMC Codes of Professional Conduct and other relevant local Trust Policies and Guidelines. Liaise with the risk department.

Contribute to the development, collation, monitoring and evaluation of data relating to service improvement and development, quality assurance, quality improvement and governance. Disseminating to a wider audience to improve patient care.

Seek opportunities for streamlining Pathways including referral process and reducing delays in discharge.

Maintain a presence in clinical areas to act as a point of advice for service users and carers and ensure that the service is responsive to their feedback.

Ensure that any informal and / or complaints, significant events are investigated in full, preparing detailed reports with action plans highlighting and proposed service changes identified as a result of the investigation.

Ensure all annual Appraisals are PDPs are up to date and use this data to inform and develop a workforce plan that meets the needs of the service and any Sustainability plans that are required.

Mandatory training for Managers

Education and Development Lead

Recruitment of new staff and acting as appointing officer.

Support Managers with disciplinary and grievance procedures

Support Manager with their operational budgets

Attend and participate in required meetings.

Chair and facilitate monthly regular business meetings to ensure communication across services and feedback to Operational Managers.

To be responsible for adequate and safe staffing.

Responsible at strategic level, involvement in planning development for future services.

Ensure that capacity and flow is managed across the pathway effectively and seamlessly.

Ensure that all activity conforms with good practice, meets CQC outcomes (and can be evidenced) and is based on sound evidence.

Develop robust operational links with key stakeholders and partners.

Be part of an on call facility.

Improving Working Lives

The post holder must recognise that modern health services require modern and flexible employment practices and as such will:

Understand that staff work best for service users and carers when they can strike a healthy balance between work and aspects of their life outside work.

Accept a joint responsibility with staff to develop a range of working arrangements that balance the needs of service users with the needs of staff.

Provide personal and professional development and training opportunities that are accessible and open to all staff, irrespective of their working patterns.

Value and support staff according to the contribution they make to care and meeting the needs of the service, not according to their work patterns.

Education / Training

Annual forecasting for training with the Team Managers

Ensure changes in clinical practice are underpinned with relevant education and training and that nurses within the unit are competent to practice

Provide specialist advice to all staff with service in conjunction with other specialists where available.

Ensure that all staff have met their mandatory training requirements and are safe to practice and to ensure that an appropriate range of skills are available to service users to both provide effective and safe treatment and care

Ensuring development of staff is based on both individual and service requirement

To forecast, plan and develop future trends in workforce development.

***Please see attached Job Description for full details***

Person Specification



  • Change management experience
  • Experience in project management
  • Experience of leading and developing local services within a MDT
  • 3-years experience as Ward/Unit Manager or other equivalent position in Mental Health community and inpatient settings
  • Managing budgets and ability to monitor and assess financial information
  • Implement strategy and guidance
  • Presentation skills
  • Experience of conducting audits


  • Service redesign
  • Experience
  • Experience of working with care pathways
  • Experience of data collection, analysis, and synthesis
  • Experience of using Microsoft Excel, Access, PowerPoint, and electronic mail

Skills and Knowledge


  • Knowledge of current NHS policies/processes and structures especially relating to Mental Health and National Service
    Any attachments will be accessible after you click to apply.


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