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Complaints Officer

Aneurin Bevan University Health Board
£35,922 to £43,257 per annum pro rata
Closing date
23 Sep 2023

View more

Other Health Profession
Band 6
Part Time
An excellent opportunity has arisen for a motivated, enthusiastic individual to join the Management team for Trauma and Orthopaedics.

The post holder will be required to have excellent written and verbal communication skills, a good standard of IT skills, be reliable and hardworking, and be able to work on their own and as part of the wider Directorate Team.

This post is fixed term for 6 months to meet the needs of the service.

Main duties of the job

The post holder will be part of the Trauma and Orthopaedics management team, and will be responsible for the co-ordination, management and investigation of informal and formal concerns received by the Directorate, ensuring that they are dealt with positively, professionally and effectively and in accordance with the Putting Things Right Regulations.

To attend regular meetings with the Division's Complaints Team and provide updates and status reports on all open complaints .

To provide analysis of all concerns received for the Directorate, including themes and compliance against target.

The ability to speak Welsh is desirable for this role Welsh and/or English speakers are equally welcome to apply.

About us

Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification



  • Ability to be independently mobile



  • Experience of working at a senior manager level t experience
  • Experience of working across directorate boundaries
  • Knowledge of the NHS system for complaints management
  • Experience of working in a complex organisational environment.
  • Extensive NHS experience


  • Understanding of Directorate function
  • ECDL

Qualifications and Knowledge


  • Educated to degree level or equivalent
  • RCA training

Aptitude and Abilities


  • Excellent communication, investigation, negotiation, influencing skills and organisational
  • Highly developed interpersonal skills
  • Organised and able to manage competing priorities to deliver work within tight timescales.
  • Ability to prepare written reports to a high standard.


  • Knowledge of data protection legislation and related issues.



  • Courteous and non-judgemental.
  • Highly developed communication and influencing skills.
  • Resilient.
  • Organised and self motivated.

Employer details

Employer name

Aneurin Bevan University Health Board


Royal Gwent Hospital

Cardiff Road


NP20 2UB

Any attachments will be accessible after you click to apply.


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