Service Support Manager

Imperial College Healthcare NHS Trust
£34,089 to £41,498 per annum
Closing date
4 Oct 2023

View more

Other Health Profession
Band 5
Contract Type
Full Time
An exciting opportunity has arisen for a Service Support Manager to join the Hammersmith Hospital Specialist Medicine Directorate at Imperial College Healthcare NHS Trust.

The successful post holder will be responsible for providing effective provision of administrative and clerical duties to support the smooth running of the Endocrinology, Diabetic Medicine departments. To provide line management and support to the Secretarial/ Administrative team across our three main hospital sites Charing Cross, St. Mary's and Hammersmith.

Previous knowledge of 18 weeks RTT performances and good people management skills is preferable. Absolutely essential is the ability to communicate effectively with patients and staff from multi-disciplinary teams. Ideal candidates will have to demonstrate their experience in organising and prioritising workloads. Support safe and effective service delivery and enable improvement and transformation across the services. Successful candidates will be supported with their learning and development.

Please note that if you are short listed for an interview you will be contacted via email, it is therefore important that you check your email regularly. If you do not hear from us within four weeks of the closing date then please assume your application has been unsuccessful.

Main duties of the job

To oversee and support the administration of the Endocrinology and Diabetes department. Responsible for RTT performance, the post holder will monitor performance and make adjustments to patient pathways where necessary. The role also requires managing a team of band 3 & 4 administrators/ medical secretaries across all three sites and supporting the devolved area at SMH, monitoring processes and performance within the service. This includes the day to day planning prioritization of the work associated with their team and organise all activities in order to achieve a cost effective, productive, high quality service.

About us

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part-time or job share.

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

Person Specification



  • Degree level qualification or equivalent training and/or experience



  • Ability to prioritise and delegate tasks appropriately
  • Ability to work under pressure and meet tight deadlines
  • Dealing professionally, promptly and sensitively with escalated problems, issues and complaints
  • Able to identify areas for improvement and implement processes as appropriate
  • Understanding of providing excellent customer service



  • Knowledge of administration procedures and computerised software
  • Operational experience in a managerial role.
  • Staff management including objective setting and appraisal, performance review & people development
  • Provision of management Information.
  • Knowledge of RTT performance targets and processes
  • Experience of using Cerner



  • Demonstrable ability to meet Trust values

Employer details

Employer name

Imperial College Healthcare NHS Trust


SHH01_Hh Medical Secretaries_3


W2 1NY

Any attachments will be accessible after you click to apply.


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