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Apprentice Administration Assistant

Nottinghamshire Healthcare NHS Foundation Trust
£10,400 per annum (pro rata for part-time)
Closing date
22 Sep 2023

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Mental Health Services for Older People have an exciting opportunity for an Apprentice Administrator to work within our Community Mental Health Services based at Highbury Hospital. The Post Holder will become fully conversant and competent in providing administrative support within the NHS. The post holders will gain a diverse administration experience supporting a variety of teams.

In addition, the post holders will be given support and time to complete a Level 3 Business Administrator Apprenticeship.

The ideal candidates would be hard working with a desire to develop into a role within the NHS.

Main duties of the job

  • To provide general office and administration support services.
  • To undertake general office duties, for example, answering the telephone, taking messages, filing, photocopying, handling incoming and outgoing post, etc
  • To communicate with staff and visitors on a daily basis, providing support where required and working to help resolve any issues
  • Assist the administrative team to arrange and administer meetings, including booking venues, the preparation and distribution of papers
  • Under supervision produce accurate letters, reports and maintain databases etc, as required
  • Under supervision develop and maintain administrative support systems and manual and electronic filing systems, ensuring that systems are effective in their use and are reviewed regularly
  • To assist with the ordering of supplies as appropriate
  • Assist in the tasks and duties of other staff within the team during periods of staff leave/absence to ensure that an effective quality service is maintained at all times and contributing to the work of the team
  • To record and securely store information relating to confidential matters and enquiries
  • To undertake an annual appraisal to identify any necessary personal development required to meet the objectives of the Team, and to further develop the post-holders' skills and role
  • The post-holder will be required to undertake essential training as and when required

  • About us

    Nottinghamshire Healthcare employs over 10,000 colleagues who help #MakeADifference every day. We provide intellectual disability, mental health, community health, forensic and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire and South Yorkshire. Care is delivered from over 120 sites within the community from acute settings and across low, medium and high secure environments including prisons.

    As one of the largest mental health and community trusts in the East Midlands and one of the biggest employers in Nottinghamshire. We are also home to national and regional services such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.

    We are committed to flexible and agile working, including the opportunity to join our bank.

    Your health and wellbeing is our priority and as such we invest significantly in this via our in-house Occupational Health Service, Staff Counselling Service and Health and Wellbeing Team.

    We offer a number of employee-led staff networks, including Equality, Diversity and Inclusion (EDI) groups, our Green Champions Network, Freedom to Speak Up Network. Health and Wellbeing Champions Network and Menopause Champions. We provide care to a diverse range of communities and are passionate about supporting diversity and inclusion in the Trust.

    If you believe in our values of Trust, Honesty, Respect, Compassion and Teamwork, then we would love to hear from you!


    Job description

    Job responsibilities

    To contribute to the administrative work within the team.

    To gain an understanding of how the team functions by providing support as required whilst gaining knowledge and experience and by undertaking training in the following:
    • Business Administrator Level 3 Apprenticeship

    Knowledge-based off the job training will take place during the 18 months of the Apprenticeship. The Apprentice must complete 20% off the job training to be eligible for the Apprenticeship.

    Person Specification



    • Good standard of general education to GCSE level (or equivalent) to include GCSE in English and Maths at Grade C/4 or above


    • IT qualification



    • Keyboard/word processing experience
    • Microsoft office software experience
    • Work experience (paid or voluntary)


    • Customer Care Experience



    • Good interpersonal and communication skills
    • Written communication skills
    • Good organisational skills and punctual
    • Conscientious with attention to detail
    • Willing to learn and ability to retain information
    • Knowledge of and willingness to display confidentiality

    Values and Behaviours


    • All colleagues are expected to demonstrate at interview that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: Trust Honesty Respect Compassion Teamwork
    • All colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity and Inclusion (EDI) and how it applies to their role. The Trust's expectations are highlighted within our EDI Policy, and associated EDI and Human Rights legislation

    Employer details

    Employer name

    Nottinghamshire Healthcare NHS Foundation Trust


    Hazelwood House, Highbury Hospital

    Highbury Hospital, Highbury Road, Bulwell


    NG6 9DR

    Any attachments will be accessible after you click to apply.


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