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Lincolnshire Mental Health Advisor Helpline Practitioner

Lincolnshire Partnership NHS Foundation Trust
£35,392 to £42,618 Per annum
Closing date
29 Sep 2023

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Mental health, Mental health practitioner
Band 6
Contract Type
Full Time
Lincolnshire Mental Health Adviser Helpline will be staffed by registered mental health practitioners who are responsible for providing clinical triage and assessment for patients escalated from our emotional support helpline (Mental Health Matters) and referrals from NHS 111. We provide onward referral where appropriate to primary care, secondary mental health or social care services.

The post holder will also provide information, professional advice, and support to other agencies and clinical teams. You will need to demonstrate a commitment to providing a high quality standard of care, excellent communication, interpersonal and assessment skills and a positive attitude towards change with an ability to contribute to the evolving nature of our service.

To be successful in this role, we want to hear from Practitioners who really want to 'make a difference', with the Trust values at the core of patient care and who have previous experience of working with acute mental illness, or are seeking to develop a career within acute care. The successful candidate will be equally confident working on their own and alongside colleagues. We work closely with our colleagues in SPA and the Crisis services across LPFT.

The Helpline is covered with long day shifts and nights

Main duties of the job

Clinical triage and assessment of patients via NHS 111 and the Mental Health Matters Helpline and onward referral as required.

Providing Professional advice for those supporting individuals with mental health needs

The Mental Health Helpline provides clinical triage for all ages including CAMHS and Older Adults out of core hours

About us

Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism and social care services in the county of Lincolnshire. Employing around 2,800 staff, and serving a population of over 766,000, our people lie at the heart of everything we do.

You could be part of a Trust rated by staff as one of the best mental health and learning disability trusts in England, in an area heralded as a fantastic place to live and work. We firmly believe the key to high quality care is a contented workforce. This is reflected in our Care Quality Commission rating of 'outstanding' for well-led and 'good' overall. In the most recent National NHS Staff Survey, our staff rated us as the number one trust nationally for staff morale and one of the top scoring NHS Trusts in the Midlands for being compassionate and inclusive. We're really proud of this!

We are also leading the way in transforming care, with multi-million-pound transformation of patient environments and radical redesign of community services.

This is the time to join and help redesign our services of the future. We offer options for flexible working and provide a wide range of training and promotion opportunities in all professions. We support and celebrate diversity, have active staff networks groups and are always looking at what more we can do to support our staff.

Job description

Job responsibilities

To provide a high standard of clinical care ensuring safe and effective clinical assessment and triage using highly developed clinical reasoning skills and appropriate assessment tools.

To work flexibly across a 7-day-a-week service.

To ensure the clinical practice is of the highest standard of clinical care.

To manage patient contacts and service delivery in accordance with and in order to contribute towards the attainment of Service/Trust productivity requirements.

To ensure up to date risk assessments are in place as appropriate to the telephone contact.

Work with individuals to assess their mental health, recognise mental illness and identify their related needs and circumstances.

To assess carers and families needs where possible and appropriate

Protect people from abuse, neglect and harm.

To work collaboratively and promote effective working relationships with other clinical teams within LPFT, ensuring effective and appropriate clinical decision-making.

To provide cover for crisis team calls and the co-ordination of response, as and when required.

To maintain accurate and timely clinical records and risk assessments, and to co-ordinate and monitor those of the team.

To provide support to the Here 4 You helpline outside of core working hours

To adhere to N.M.C. or other relevant codes of professional conduct and ethics, plus associated legislation.

To develop clinical practice having due regard to Department of Health and other guidelines.

To demonstrate empowering leadership skills within the Tier 2 Helpline team and seek opportunities in local and national area as to promote and develop the profession.

To participate in Clinical Governance activities, including: induction, supervision, personal development review, health and safety, risk management and audit.

To provide supervision and support to the Single Point of Access team as appropriate.

To undertake specific project work or any other duties as negotiated with the team co-ordinator.

Develop effective and supportive links with other health and social care staff. To create networks that improve the pathway of care for clients accessing the helpline.

Participate in all clinical governance and audit developments including post registration education, training and continuing professional development.

Person Specification



  • S/W, O/T, RVN or RNLD or RN: 1 st Level Registration (NMC) or degree or equivalent
  • Current Registered Professional
  • Mentorship Module (degree level)
  • Evidence of specialised continued professional training (degree level) in clinical practice.


  • Management training
  • ENB998 / FliPS or equivalent



  • oRelevant experience of working with adults with mental health needs. Or clear evidence of substantial experience of working with individuals in crisis and skills that are transferable to both community/in-patient.
  • oExperience of working with people with severe and enduring mental illnesses
  • oEvidence of continuing professional development


  • oExperience working with children/young people



  • Sound knowledge of national agenda for mental health.
  • Highly developed clinical reasoning skills.
  • Sound knowledge of clinical/risk assessment and understanding of Information Goverance principles.
  • Experience of working with people with severe and enduring mental illnesses
  • Evidence of continuing professional development


  • Experience working with children/young people

Employer details

Employer name

Lincolnshire Partnership NHS Foundation Trust


Sycamore Assessment Centre

Beacon Lane


NG31 9DF

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