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Assistant Service Manager - Cardiology Investigations

St George's University Hospitals NHS Foundation Trust
£34,089 to £41,498 Per annum including inner london HCAS
Closing date
22 Sep 2023

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Other Health Profession
Band 5
Full Time
We are looking for someone with good management experience/ strong team leader within the NHS to provide a day-to-day operational support to the Service Manager, with the aim of ensuring that from a non-clinical perspective the service is running effectively and efficiently.

The Cardiology Investigations Assistant Service Manager is responsible for the operational management and the effective and efficient delivery of services provided within Cardiology Investigations in support of the Service Manager, Assistant and Deputy General Manager.

The Assistant Service Manager will manage the administrative staff for Cardiology Investigations, ensuring compliance to the DM01 regulatory standard. In ensuring compliance with this standard the Assistant Service Manager will work expansively to ensure compliance to the wider 18 weeks pathway from referral to treatment where possible. The post holder will work in partnership with the Lead Cardiac Physiologist and Care Group Lead, to ensure capacity is well utilised and patient care processes are continuously improved.

The ideal candidate will have excellent communication skills and be able to demonstrate good team spirit, as well as build relationships with a variety of professionals. As part of this role, you will be liaising with consultants and clinicians at all levels and managers within the Trust and at external organisations.

Main duties of the job

The Assistant Service Manager is responsible for the operational delivery of a range of functions in Cardiology Investigations. The key tasks are:
  • Ensuring that operational plans to deliver diagnostic targets are put into place.
  • Validate referrals to Cardiology Investigations weekly.
  • Managing and developing administrative staff as appropriate
  • Assisting with the management and/or managing the Investigations administrative and clerical workforce.
  • Provision of information to support the investigation and monitoring ofcomplaints', including co-ordinating responses tocomplaints asdelegated by the Service Manager.
  • Supporting and the development, management, implementation of project plans for service development when applicable.

About us

The post holder is expected to have a clear understanding of how this post contributes to the achievement of the Trust's vision:

Our vision as an organisation is to provide outstanding care, every time.

In 2019, we published a five-year strategy which sets out how we plan to achieve this - whilst also giving everyone connected with St George's clarity about our aims and ambitions for the future.

Our strategy is designed to drive decision-making across our two main sites at St George's Hospital in Tooting Queen Mary's Hospital in Roehampton plus services we run in the community.

Our new strategy is based on four key priorities:
  • Strong foundations: An organisation with strong foundations that provides outstanding care, every time
  • Excellent local services: A provider of excellent local services for the people of Wandsworth and Merton
  • Closer collaboration: A partner in delivering joined up, sustainable health services across South West London
  • Leading specialist healthcare: A provider of leading specialist services for the people of South West London, Surrey, Sussex and beyond.

Job description

Job responsibilities

Please see attached the job description for more details on the main responsibilities for this role.

Person Specification



  • Degree level or equivalent qualification/equivalent level of experience
  • Managerial qualification, acquired through degree or equivalent experience


  • Recognised management qualification



  • Healthcare Experience
  • Experience of managing and supervising staff
  • Experience of managing staff rotas
  • Maximising efficiencies within a team


  • Evidence of successful operational leadership and effective involvement in change management
  • Evidence of appreciation and achievement in management of financial targets and budgetary management



  • Ability to work autonomously and on own initiative
  • Ability to develop and implement business policies for their own area
  • Proficient user of word processor, spreadsheet and presentation software.
  • Able to interpret complex information in order to act upon and disseminate to others.
  • Able to manage and develop Care Group information system e.g., Merlin or equivalent.
  • Have an understanding of the NHS complaints procedures



  • Demonstrate an understanding of the concept of clinical governance
  • Ability to collate all necessary information for the development of response to a complaint letter, which addresses all the questions asked by the complaint that follows trust format and is in easy to comprehend English
  • Understand the principles of waiting list management and how to ensure that patients are brought in the appropriate order
  • Understanding of junior doctor rota working and implications of changes.

Employer details

Employer name

St George's Healthcare NHS Foundation Trust


St George's Hospital

Blackshaw Road


SW17 0QT

Any attachments will be accessible after you click to apply.


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