Skip to main content

This job has expired

Deputy Patient Access manager - Gastroenterology/Endoscopy

Employer
University Hospitals Sussex NHS Foundation Trust
Location
Brighton
Salary
£28,407 to £34,581 a year Per annum
Closing date
18 Jun 2023

View more

Profession
Other Health Profession
Grade
Band 5
Hours
Full Time
The Abdominal Surgery and Medicine Directorate are looking for Maternity cover for a Deputy Patient Access Manager to assist in delivering a high quality, effective and flexible administrative service supporting the current Patent Access Manager.o Posts in the Trust are subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Criminal Records Bureau to check for any previous criminal spent and unspent convictions, reprimands, and cautions. o Appointment to this role will commence at the lowest salary point unless confirmed otherwise by HR Employment Services (Recruitment, Administration & Terms and Conditions) o We may also use this advert to build our Bank staff. If you are unsuccessful at interview for a substantive role but meet the BSUH standards you may be offered a bank post.o If this post attracts sufficient interest before the closing date, we may decide to close this vacancy at an earlier date, so an early application is advised.

Main duties of the job

Working in collaboration with others, key targets for the postholder will be to play an active role meeting key performance targets for the trust and ensuring patients have a smooth pathway through the services.

This role is a key member of the Directorate's management team, working towards the achievement of key patient access targets for the Directorate. Work will focus on ensuring the flow of patients into available clinics and theatre slots, dealing with peaks in activity, ensuring the ratio of new and follow up clinic slots is appropriate to meet demand. To be a conveyor of information between the Directorate and the booking hub in making recommendations on a regular basis to the Directorate Manager and Clinical Leads to enable them to take positive steps to respond to demand and capacity issues in a timely way.This role would be ideal for a highly motivated and experienced administration manager with a track record of analysing complex administration processing problems and successfully implementing solutions within an operational service environment. Effective interpersonal and excellent customer service skills are essential as the post-holder will have to motivate and influence a wide range of multidisciplinary Trust staff within a complex organisation.

About us

Join us atUHSussex, every day is different, you can be the change, better neverstops

AtUHSussexwe're proud to be at the heart of the NHS. As one of theUK's largest acute Trusts, we're a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.

Improving lives:We are a vibrant and inclusive organisation, with hardworking, talented and dedicated individuals, who work together towards a common goal, to always put ourPatient First.Our mission is summed up by our 'where better never stops' motto and no matter the role atUHSussex, you will play a part in driving us forwards and in improving the lives of patients across Sussex.We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in ourwellbeing programmefor staff which is extensive and designed to support you when you need itbecausewe know that to look after others we must first look after ourselves.

Build a career with us: As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do

Job description

Job responsibilities

The post holder will:

Be accountable for the delivery of high quality, effective and flexible patient access, clerical and administrative services for Abdominal Surgery & Medicine Department.

Be responsible for the line management of the Patient Access Team, including Deputy PAMs and Rota Coordinator. This will include the allocation of work, training and development, staff appraisal and recruitment & selection.

Be responsible for developing and monitoring the systems for collection, recording and use of patient demographics for use by UHS NHS Trust staff for the monitoring of activity against contracted/commissioned work, to apply this information to outpatient waiting list management for the service.

Manage the front-end administration and reporting for the Patient Administration System, including working with the Data Manager on national reports.

Take appropriate action related to the maintenance of the Outpatient, Inpatient waiting lists in line with UHS NHS Trust and national policies and guidelines.

Work in collaboration with the General Manager, Operations Manager & Matron for Abdominal Surgery and Medicine Department in the delivery of the national waiting times for Outpatients services.

Person Specification

Essential

Essential

  • Degree/Diploma in Business Administration or equivalent experience
  • Significant experience of working in the NHS in administrative or clerical roles in a management capacity.
  • Knowledge of the national and local policies and targets relating to patient access, waiting times, booking and choice.
  • Ability to maintain composure during times of extreme pressure.


Employer details

Employer name

University Hospitals Sussex NHS Foundation Trust (279)

Address

RSCH

207-215 Eastern Road

Brighton

BN2 5BD

Any attachments will be accessible after you click to apply.

279-E5198188-JUN23

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert