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Head of Patient and Parent Involvement

Cambridgeshire & Peterborough NHS Foundation Trust
Fulbourn, Cambridge
£28,407 to £34,581 a year per annum
Closing date
15 Jun 2023

View more

Other Health Profession
Band 5
Contract Type
Full Time
The post will concentrate on supporting and developing the mechanisms for involving patients and parents in the current service provision and any future developments in the 3-inpatient wards - The Darwin Centre for Young People, The Phoenix Centre and the Croft Child and Family Centre.

This will involve ensuring that the multi-disciplinary teams are aware of current government guidelines for patient/parent involvement and producing protocols for patient/parent involvement.

The post-holder will ensure that the information received and accessed by patients and parents is updated, accessible and responds to patient/parent's needs.

Main duties of the job

The post holder will regularly liaise and attend meetings with those involved with patient/parent involvement both nationally and internationally to ensure that the Croft, Darwin and Phoenix Centres remain at the forefront of patient/parent involvement. They will also work alongside CPFT and service provisions within Cambridgeshire (third sector, voluntary, community) to develop and improve new services, ensure multi-agency working for improved outcomes, and assist with the requirements of the New Children's Hospital.

The post will also support relatives through relative's support groups, focus groups and regular communication, and provide support for patients/parents to become involved in training, research and staff recruitment. The post holder will support service users to have a voice in their care and treatment and in service developments, seeking regular feedback and engagement them in a variety of innovative and creative ways.

About us

Cambridgeshire & Peterborough NHS Foundation Trust is a health & social care organisation dedicated to providing high quality care with compassion to improve the health & wellbeing of the people we care for, as well as supporting & empowering them to lead a fulfilling life.

Our clinical teams deliver many NHS services not only via inpatient and primary care setting but also with the community. These services include Children, Adult & Older Peoples mental & physical health, Forensic & Specialist mental health, Learning Disabilities, Primary Care & Liaison psychiatry, Substance misuse, Social care, Research & Development.

To achieve our goal, we look to recruit high calibre candidates that share our vision & values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including disabled people & members of our ethnic minorities & LGBTQ+ communities.

Job description

Job responsibilities

Please refer to the attached job description and person specification for full details of responsibilities.
  • Provide accessible, informative resources are available for patients and parents, through updated information packs, leaflets, websites, signposting and other resource areas.
  • Responsible for the patients and parents admission information packs and ensuring that they are continually updated and evaluated in league with ward staff.
  • Work closely with National Youth Advocacy Service to ensure that issues raised through the NYAS advocate, in relation to ward resources and needs, are dealt with quickly and results displayed in a you said, we did format
  • Manage and develop the wards website/web pages.
  • Ensure payments are made where appropriate to patients/parents for their involvement in the training events.
  • Produce a monthly newsletter for families
  • Attend conferences/workshops to disseminate and hear good practice for patient/parent involvement.
  • Collect and collate monthly feedback in the form of CPFTs patient experience questionnaire and Carer Survey
  • Facilitate Have your say group or equivalent on each of the inpatient wards, adjusting approach to meet age and developmental stage of group members.
  • Coordinate/co-coordinate, under the direction of ward managers, QNIC visits (both to and from our wards), CQC visits and Service Reviews

Person Specification

Education and Qualification


  • Degree (or equivalent) in relevant field e.g psychology, social work


  • Mental Health qualification



  • Previous experience of working with children, young people and families
  • Experience of presenting to a group of professionals
  • Experience of quality improvement and/or project development and provision


  • Experience in liaising with professional organisations at local and regional level
  • Experience managing own work load and working on one's own initiative

Skills & Abilities


  • Report writing skills and the ability to communicate both verbally and in writing to professional staff and agencies and to nonprofessional's, including users of the service.
  • IT skills
  • Skills in understanding and the interpretation of data for performance management
  • Ability to engage service users and families in meaningful, creative and innovative ways


  • Knowledge of CQC, QNIC and NHS-England
  • Experience in website editing

Knowledge & Understanding


  • Knowledge and understanding of the support needs of parents and families of young children
  • Knowledge of child protection issues and ability to follow policies and relevant safeguarding procedures
  • Knowledge and understanding of co-production, participation, and engagement

Physical Requirements


  • Direct experience of working within a multidisciplinary team
  • Ability to communicate effectively and efficiently with service users and their families
  • Able to establish good working relationships with other colleagues and professionals
  • Ability to work flexible hours

Employer details

Employer name

Cambridgeshire and Peterborough NHS Foundation Trust


Ida Darwin Hospital

Fulbourn, Cambridge

CB21 5EE

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