Customer Service Apprentice

Barnsley Hospital NHS Foundation Trust
£9,379.50 a year Apprenticeship Pay
Closing date
30 Jul 2023

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Are you, buzzing with enthusiasm and with a keen desire to start an exciting new career in the NHS?

Do you have a passion for learning and the motivation to succeed?

If yes, then we have the ideal opportunity for you. We have Apprenticeship vacancies in a number of Administration departments in the hospital and we are looking to recruit high quality individuals to join our Apprenticeship Programme.

You must have at least 4 GCSEs or predicted grades [4 and above, which must include English and Maths]. You must not already hold a Level 2 or above qualification in the same subject area.

You will be employed on a 15 months fixed term contract, working 37.5 hours a week, with time for formal study. A high percentage of our Apprentices are recruited into permanent employment with the Trust during and on completion of their Apprenticeship.

Main duties of the job

We are looking for young people who will be reliable, caring and with an enthusiasm to learn. If you are highly motivated want to work with people and join our team then please apply.

This programme provides you with the skills, knowledge and experience you will need to progress into employment.

From day one, you need to impress those you are working with and to show your potential as a future employee of the NHS in order to increase your chances of entering employment on the completion of your Apprenticeship hopefully with the Barnsley Hospital NHS Foundation Trust.

A Commitment to undertaking your apprenticeship and working in the NHS is vital, but as an employer, we can offer a lot. What we need from our applicants is A CARING, COMPASSIONATE NATURE, RELIABILITY, ENTHUSIASM, the right ATTITUDE and a WILLINGNESS TO LEARN. If you have these qualities, we look forward to hearing from you.

As an apprentice, you will be employed, on a fixed term contract, in a department within Barnsley Hospital and spend up to one day each week working towards your qualification.

About us

Please note that the Trust reserves the right to close a position early.

Barnsley Hospital NHS Foundation Trust is a high performing Trust achieving a Good rating in our most recent Care Quality Commission (CQC) assessment and achieving significant progress in the delivery of our strategic objectives. We are proud of the commitment of our staff to ensuring a strong and sustainable future for this organisation which is highly valued by our local communities.

There has never been a better time to join Barnsley Hospital. It is moving at pace and a we can do this attitude is evident right through the organisation, where staff are engaged for change and committed to being part of the journey to sustainability and growth.

Barnsley Hospital NHS Foundation Trust is committed to promoting equality of opportunity and fair treatment to all applicants regardless of race, nationality, ethnic origin, gender, marital status, mental or physical disability, religion or belief, sexual orientation, age or offending history.

The cost of the DBS (criminal records check) will be met by the successful candidate(s) through salary deduction.

Job description

Job responsibilities

Job Description for Customer Service Apprentice

Please refer to the attached Job Description and Person Specification for full details of the role and responsibilities.

Supporting Documents

Please refer to the values-based recruitment guidance and associated documentation.

Person Specification



  • Relevant work experience



  • 4 GCSE A-C or 4 and above.
  • Two of which must be
  • GCSE or equivalent - A C, Grade 4 or Functional Skills Level 2 in English
  • GCSE or equivalent - A -C , grade 4 or Functional Skills Level 2 in Maths


  • IT qualification

Trust Values


  • In around 100 words please describe what Equality & Diversity means to you and why they are important.
  • In around 100 words please describe what motivates you to do a good job.

Skills and Abilities


  • IT literate across Microsoft Suite.
  • Strong interpersonal skills, for effective working with colleagues and customers.
  • Ability to communicate effectively both verbally and in writing.
  • Excellent organisational skills.
  • Ability to work on own initiative
  • Ability to show respect and dignity to others
  • Ability to work effectively in a team
  • Ability to meet deadlines

Knowledge and Awareness


  • Awareness of the need for confidentiality
  • Awareness of data protection


  • Knowledge of apprenticeship programmes

Personal Attributes


  • Flexible approach to work.
  • Commitment to learn new skills
  • Presentable, smart and professional
  • Good attendance and timekeeping
  • Sympathetic, approachable attitude
  • Hardworking
  • Caring nature
  • Enthusiastic
  • Positive attitude to work


  • Self-motivated

Employer details

Employer name

Barnsley Hospital NHS Foundation Trust


Pogmoor Road


South Yorkshire

S75 2EP

Any attachments will be accessible after you click to apply.


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